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Customer Service Manager

Location:
United States
Posted:
October 08, 2015

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Resume:

Dear Hiring Authority:

I am seeking a position in BUSINESS ADMINISTRATION/CUSTOMER SERVICE area. In the interest in securing a personal interview with you or your representative, I am enclosing my résumé for your review.

As my résumé will demonstrate I have a Bachelor Degree in Business Administration. I have increasingly responsible working experience in a broad range of job skills. I possess strong abilities to deal comfortably with a wide range of people and learn new skills rapidly and efficiently.

I feel confident that I do fulfill all needed qualities for Businesses, Imports & Exports position, and can make an immediate contribution to achieve the company goals. I only need the opportunity to demonstrate my dependability and dedication to reach those goals.

If my background and experience meet with those established by your organization, I would appreciate and opportunity to meet with you personally. Please contact me at 786-***-**** to arrange a convenient appointment.

Thank you for the time to consider me.

Sincerely yours,

Brenda Marrero

BRENDA MARRERO

915 SW 140 Ave. Miami Fl. 33184 i786-***-****

Email: acr0pv@r.postjobfree.com

Business Administration

Professional Qualifications

i Maintain and support relationship between customers and company.

i Coordinated in coming merchandise process.

i Provide support in the strategic and operational management of companies for the planning, organization, integration, management, control and other procedures in charge of the structural work of a company

i Proven ability to work in fast-paced, difficult environment and under pressure.

i Ability to set and meet deadlines. Willing to travel.

i Computer proficient: Microsoft Office (Word, Excel, PowerPoint and outlook), internet.

i Excellent ability to develop strong customer and team rapport.

Strong communications skills, both verbal and written. Bilingual (English/Spanish).

PROFESSIONAL EXPERIENCE

Accepting Now –Assistant Manager, Miami Fl 11/2014-Present

- Financing Money

- Make appointment to establish accounts

- Provide customer service for commercial and personal accounts.

- Sale and processing monetary instruments.

- Ensuring accurate and timely processing of transactions.

Sound Balance – Assistant Manager, Miami International Airport 02/2014-11/2014

- Fraud Prevention.

- Handling off cash deposits

- Follow protocol of opening and closing the store.

- Attend customers and give orientation about merchandise.

- Sales

- Manage inventory.

- Working with the General Manager to improve operations, sales and profitability

- Maximising profits by controlling labour costs and expenses

- Continuously reviewing and managing team performance.

- Supporting the Store Manager in identifying opportunities for commercial advantage

- Providing and exceptional in store experience for customers

Miami Gift To Go - Miami International Airport 08/2011-02/2014

- Fraud Prevention.

- Provide training for new employees.

- Follow protocol of opening and closing the store.

- Attend customers and give orientation about merchandise.

-To execute monetary transactions.

- Sales

- Manage inventory.

Hudson News - Miami FL 06/2009-08/2011

- Fraud Prevention.

- Follow protocol of opening and closing the store.

- Attend customers and give orientation about merchandise.

-To execute monetary transactions.

- Sales

- Manage inventory.

EDUCATION

Bachelor Degree in Business Administration

Miami Dade College, Miami, Florida

BRENDA MARRERO

915 Sw 140 Ave. Miami, Fl, 33184 i786-***-****



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