Objective

To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service and a successful track record in the manufacturing field.

Skills Summary

Retail Management

Report Preparation

Written SOP

Loss Prevention

Work Safety programs

Customer Service

Scheduling

Problem Solving

Professional Presentations

Ordained Minister

Professional Experience

LEADERSHIP

Known as a hands-on leader with strong expertise in team management.

Highly passionate on raising the awareness of safety on and off the production floor

Ensures that each associate realizes the importance of their contributions to the team by demonstrating to each one appreciation for what they deliver to the company.

Developed significant reputation for leadership due to excellent relationships with employees and leading by example.

CUSTOMER SERVICE

Set the standard for impecable customer service, trained all staff to excel in customer treatment.

Turned customer service lapses into positive teachable moments that improved staff perception of need.

Consistently targeted and achieved monthly goals as set by the company by hitting 4/5 of the metrics

PERSONAL DEVELOPMENT

Coordinated training of each employee with company training materials.

Coached individuals, achieving a promotion rate of 95%

Worked with vendors to develop product training from product sources.

Delivered well-executed and annual reviews: developed reputation as go-to source because of tenure and delivery of bringing the best employees to the forefront.

Employment History

NOW FOODS HEALTHGROUP INC. (WWW.NOWFOODS.COM)

MANUFACTURING LEAD, 1999 TO PRESENT

BLOCKBUSTER VIDEO CORP.

Store Manager, 2001 to 2006

Education

COLLEDGE OF DUPAGE

Associate of Arts Degree in Business Management, 2016

FIRST BUSINESS SCHOOL,CHICAGO IL

Certificate Received

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