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Manager Customer Service

Location:
Canada
Posted:
October 08, 2015

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Resume:

SALMAN SIDAT Tel: +1-416-***-**** Email: acr0mz@r.postjobfree.com

MERCHANDISING & OPERATIONS EXPERIENCE

Merchandising, Management, Production and Resource Planning.

Order negotiations, planning & placement with vendors / suppliers.

Performed overall operations of negotiations, sourcing, purchasing and merchandising functions of the company.

Organized all new developments, sampling and handled price negotiations with vendors.

Prepared vendor / supplier unit evaluation.

Strong communication and interpersonal skills.

Monitored Production & Quality Assurance team’s activities. FINANCIAL ANALYSIS EXPERIENCE

Maintained weekly Profit & Loss account.

Calculation of Costing and Profit Margins.

Audited and prepared monthly inventory reports

Prepared monthly pay roll account.

Managed forecasting, stock maintenance & evaluation systems.

Worked with Team leaders & experts to streamlined company’s financial results. CUSTOMER SERVICE / RETAIL EXPERIENCE

Worked collaboratively with the other Group Managers.

Administered and managed the produce department.

Assisted in displays and Plan-o-gram.

Processing of Produce Department orders using systems like – SAP, ELVIS, POG, Telxon & BDR.

Serve Customer when ever required and needed.

Achieved Inventory Control, Shrink and Net Contribution of the Department.

Maintained Cleanliness of the Department and its designated area.

Planned and managed production of new orders.

Played key role in motivating and training of new staff members. TECHNICAL SKILLS

Microsoft Excel, Access, Word & Power point, Email & Internet. WORK EXPERIENCE

2014 – Present Manager Department, No Frills (Franchisee Loblaw Co. Ltd.) Brampton 2003 – 2014 Assistant Mgr, Store Dept., (Produce) Super Store (Loblaw Co. Ltd.) GTA, ON. 2002 – 2003 Store Manager, Dollar 99 Outlet Inc. Kissimmee, FL. 2001 – 2002 Account Analyst, Conservative Investment Inc. Orlando, FL. 1998 – 2000 General Manager – Operations, H. Ganny & Co.- The Apparel Buying Company Karachi, Pakistan 1997 – 1998 Managing Partner, Mars International- Agents, Representatives and Consultants Karachi, Pakistan

Served M/S Warrind Kolia Pte. Ltd., Singapore, as Consultants, to set up a 1000 machine Knitted and Woven Apparel Manufacturing Facility, on and off site, in Yangon, Myanmar (Burma).

Served and assisted Oakman Apparel and JAM Apparel UK, for their buying needs in Pakistan. 1991 – 1996 Manager Procurement, Planning & Administration, Omega Hosiery Mills Pvt. Ltd. Karachi, Pakistan

Worked as Manager Procurement, Planning and Admin. Experienced in running apparel manufacturing facility of 500+ worker and management personal in a unionized environment. TRAINING/COURSES

2008 Gold Training Program Loblaw Learning Stores, Toronto, Canada 1999 MS Office Automation Cyber Training Institute Karachi, Pakistan 1995 Financial Management Executive Program Course The Lahore University of Management Sciences. (LUMS) EDUCATION

1986 – 1990 Government College of Commerce and Economics Karachi, Pakistan

University Graduate - Bachelors of Business Administration (BBA)



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