Customer Service Sales
Resume:
Vipin(Ricky) Negi
Toronto, Ontario M6H 4C2
Cell: +1-647-***-****
E-mail: acr0mq@r.postjobfree.com
Objective:
●To apply my knowledge and experience with the intention of securing a professional career within a company where I get an opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Core Competencies
A Dynamic Post-graduate in business management with great accounting skills.
Excellent communication and interpersonal skills.
Strong problem solving skills and analytical skills.
An active and involved team member.
Highly motivated and self-driven with strong learning aptitude.
Leadership skills and ability to motivate people
Customer Service representative IBM, India
November 2008- Oct 2009
Providing customer services to the UK customers of Virgin Media
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analysing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, router problems, or any telephone and dish TV issues.
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Ensuring the maximum customer satisfaction
Accounts Assistant & Accounts Executive April 2010- July 2012 Function Dynamics Info Solutions India Pvt Ltd.
Manage bookkeeping to ensure accuracy
Performing accounting duties such as analysing and reconciling ledger accounts
Creating accounts receivable invoices and making accounts receivables and accounts payable reports.
Assists in the preparation of analysis of accounts such as bank charges, rent, utility, and other operating accounts
Preparing period and year-end closing schedules
Compiling statistical information
Reconciling periodic reports from the General Ledger
Preparing the quarterly financial reports
Client Services
Weed Man Lawn Care, Toronto, North York (Lead Generator)
Since March 2014-June 2014
Doing door to door outdoor marketing to acquire new business, speaking with the potential customers to get new business, generating new leads, providing customers the information about current services and products, having a good conversation with people and helping them to get their law care estimates done by sales associates.
Softalgo Inc. Toronto, Canada Jan 2015- April 2015
Internship in Business Development
Identify potential clients in prospective market.
Prepare a marketing strategy through studying the clients’ psychology.
Devise and implement the strategy.
Build and maintain relationships with new clients
Sales Associate at Taschen Inc. Bay and Yorkville since Jan 2015
Greeting customers, helping them with their travel needs.
Inventory check-up, make sure that it is up to date.
Taking phone calls to help customers answering their questions.
Shipping out online orders, store transfers to other locations, shipping in, and shipping order count.
Driving sales, cash register.
Product Specialist with Ethno dialogue cultural marketing and communications for Ford Motors, Canada Since Feb 2015
As a Product Specialist I provide support for marketing collaterals, advertising materials, marketing campaigns, tradeshows and other promotional activities with projects that vary in length from a few days, a week or a few months.
Responsibilities:
Consumer/brand relationship
Disseminate samples along with product knowledge.
Impact sales by educating consumers on product features and benefits.
Actively participate in ongoing training initiatives.
Education
Post-Graduation in Business Management, Marketing
Lambton College, Sarnia, ON 2013-15
Bachelors of Commerce Finance and Accounting
Delhi University, New Delhi, India 2007-2010
Advance Diploma in Spanish
Instituto Cervantes, New Delhi, Embassy of Spain 2011-2012
Other Soft Skills
Microsoft Office (Word, PowerPoint, Excel & Publisher), Quick Books, Adobe Photoshop, Adobe Premiere, Sql server 2010, E-mail, Internet, Online research, Social Media (LinkedIn, Facebook, Twitter & Google Plus), Fast Typing Skills, Blog-writing, Experience with PC & Mac.
Achievements
Coordinated trips for Clients of Falabella, Chile with Blue marble tours and travel
Worked independently for 6 months as a tour guide and met tourists from all over the world.
Worked with the Mardi gras crew to organize the first pub crawl event in Toronto.
Got rewarded for the best group and individual project work and presentation on launching Samsung Youm in Canada (Marketing Communication) and Go-Green Shirts for Digital Media.
Successfully promoted Frosh Festival Toronto 2014
Successfully promoted Ever After Music DJ festival 2015, Kitchener, Ontario
Languages: English (Full Proficiency)
Hindi (Native)
Spanish (Professional Proficiency)
References
1) Yu Tin Lee
Business Analyst, York University
2) Johnathan Gaspar
Supervisor Weed man, Toronto
3) Kabir Dixit
CEO Softalgo Inc, Toronto
4) Terry Peddlesden
Professor, Sheridan College, Oakville
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