BETHANY DOCKINS, MBA, PHR

Summary

A professional with a proven track record of utilizing existing data to find trends, analyze them, and make business cases to decision makers at all levels to support action. Versatile strategist, recognized for having strong technical acumen, great problem solving skills, and excellent communication whether working independently or within a team.

Experience

Starbucks Coffee Company 2011 - present

Human Resources Coordinator March 2014 - present

Promoted to role in 2014 (selected out of 5 internal candidates).

Elevated existing annual compensation review by including information across two US regions that allowed for leadership teams to more clearly see the disparity between annual salaries. This allowed for leaders to more quickly and seamlessly allocate funds from the budget to bring employees into a more comfortable pay range.

Researched, developed, and refined market pay structures across one of three US divisions. Focused on identifying small unique markets (i.e. resort towns) to make sure compensation was competitive and equitable.

Evaluated total pay for short-term assignments at multiple levels, presented recommendations to supervisors, and implemented compensation programs for multiple assignments across the business.

Revitalized existing reporting through analysis and communication to cross-functional teams making it easier for leaders to identify outliers and trends.

Presented findings from Store Turnover study to senior leaders in the Midwest on the link between Store Manager time-in-store (focusing on 2+ years) and overall store turnover and suggested using outlier management to improve this relationship. Overall store turnover fell 7 percent from 54% to 47% over the course of 16 months. Resulted in saving an estimated $85,000 a year and was able to share findings with market leaders across the country so the results could be replicated nationwide.

Organized and executed mass hiring event on short notice that resulted in the hiring of 211 Opportunity Youth within the Chicagoland Area, surpassing the initial goal of 100 hires.

Retail Operations Coordinator June 2011 – March 2014

Designed a SWOT tour and presentation for senior company leaders to highlight threats to local business. Reinforced the need for specialty stores with upscale offerings to compete with growing boutique coffee market.

Assisted in the roll-out of a Lean initiative in the Chicago market. Trained trainers and provided feedback to improve the program’s design and implementation. Analyzed and presented positive results of the test market to senior leaders and helped cascade the roll-out of the program across the US. As a result Chicago has the highest volume transaction stores in the US.

City of Chicago Mayor’s Office of International Relations 2010 - 2011

Intern

Worked with foreign dignitaries and businesses to bring foreign investments to Chicago and foster diplomatic relationships.

Education

Master of Business Administration

Loyola University Chicago 2013 - 2015

Bachelor of Business Administration – International Business

Loyola University Chicago 2007 - 2011

PHR (Professional in Human Resources)

HR Certification Institute 2015

Additional Skills

Data Analysis

Excel and Microsoft Suite

Project Tracking

Process Improvement

Presentation skills

HRMS: SAP

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