Ramya Joshi

**** ******* **, *** **

Torrance, CA 90503

Ph # : 310-***-****

E-mail : acr0lq@r.postjobfree.com

Profile:

I’m a highly enthusiastic individual with one year hands-on experience in call center settings. Customer focused approach and adequate communication skills, looking for an opportunity that offers both a challenge and a good scope for growth.

Previous Work Experience:

Process Associate/Call Center Agent: Aug 2006 – Aug 2008

Worked with Genpact (a GE Company) in Hyderabad, India, as a Process Associate (Call Center Agent) for an year before pursuing MBA.

Job Description At Genpact:

Calling customers in the US that use GE Money card and politely remind them of their payments while addressing their questions about their account balance, statements, amount due etc.

Collect payments by phone and update the customer’s account accordingly.

Also help the customer understand their account statuses.

Generate tickets for issues that cannot be resolved by phone.

Maintained call logs.

Education:

Osmania University (Hyderabad, India) {Chaitanya Bharathi Institute of Technology}

Masters of Business Administration

Specialization: Human Resources (Major)

Marketing (Minor)

Strengths:

Good ability to grasp new concepts

Creative/Out of the box thinking

Strong desire to excel at every challenge

Can work in a team as well as individually/Good team player

Adequate communication skills

Impressive writing skills

Attention to detail

Good Organization skills

Special Capabilities:

Good telephone etiquette

Customer Orientation

Result-Oriented

Proficiency with Computer (MS Office: Word, Excel, Power Point)

Internet and Social Media (Face book, Google+, Twitter, Blogging)

Personal Profile:

Name : Ramya Joshi

Date of Birth : 31st August, 1986

Nationality : Indian

Languages known: English, Kannada, Telugu, Hindi

Address : 3650 Emerald St, Apt S4

Torrance, CA 90503

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 10/05/2015

Place: Los Angeles, CA

(RAMYA JOSHI)

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