Mohammad Omar Munir

** **** **** ****** - *******, NJ 07002 - Cell: 860-***-**** - acr0l5@r.postjobfree.com

Objective

To pursue a career in Client Services with strong inclination towards network administration in an organization that provides opportunities for learning and growth.

Related Experience

September 17 2012 - Current InterCall New York City, NY

Sr. Enterprise Systems Technician.

Manage user/computer accounts, MS Exchange, iCRM accounts and AD OU’s of multiple domains.

Manage SCCM collections, software deployments, OS patching compliance and reporting.

Manage DNS, DHCP, SAN, internal sites and maintain network stability.

Maintain the data room and HW/SW inventory.

Provide day to day support for in house and remote users in NY, NJ and CA offices.

Projects:

oDomain migration: Performed desktop/laptop migration of newly acquired UNISFAIR to InterCall domain.

oNetwork eqpt. upgrade: Replaced existing switches, routers and FW’s. Upgraded existing servers.

oUPS upgrade: Created full power requirement report for current and future expansion of the data center and worked with vendors to narrow down feasible options.

oGeneral: Setup up security camera in data room; added ethernet ports and cabling.

March 2006 - May 2012 AlbaPrints Manalapan, NJ

Technical Supp. /Operations Manager

Troubleshot and resolved software, hardware, printing and network issues on site and to remote locations.

Performed the upgrade to Windows 7 and Office 2010; insured a smooth transition.

Administered and trained end users on Avanti, a printing MIS; Satori software and other applications.

Installed applications and patches; upgraded/replaced hardware components and performed recovery ops.

Worked with customers to gather requirements and performed general administrative duties.

Contract Experience

August 2012 Reckitt Benckiser Parsippany, NJ

Worked as a technician at Reckitt Benckiser in an office relocation project, consisting of around a 100 workstations and VOIP phones. Efficiently coordinated plan with the team and ensured a timely completion of the relocation with every workstation and phone operational.

Education

2008 - 2014 Rutgers University/New Jersey Institute of Technology, Newark, NJ (Joint Program)

Bachelor of Arts, Information Systems.

2006 - 2008 Hudson County Community College, Jersey City NJ

Computer Sciences, 61 credits.

Skills

Excellent managerial and oral/written communication skill.

Adept at analytical thinking and problem solving.

Ability to multitask and work independently as well as with a team.

Applications/Technologies: MS Windows, SharePoint, MS Project, MS Server 2003/2008/2012, MS SQL, PowerShell, MS Exchange, SCCM 2007R3/2012, MS Office, Adobe Suite, Webex, IOS, CISCO/WatchGuard VPN, Jabber, Citrix, UM, Polycom, CISCO IP phones, Virtualization/Hyper-V, OSX, Centrify, HP inventory Mgr.

Languages: Fluent in English, Urdu.

References Available upon Request

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