ROBERT S. GURROLA
acr0j1@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Intrado Inc.
Associate Data NOC Technician
*/**** – 8/2015
Responsible for Monitoring and Troubleshooting PSAP 911 alarms, Opened, Closed and Monitor tickets with the LECs, Verified and Ensured the Sites were up and called the LEC for RFO/Resolution. Answered Help Desk calls, Password Resets, Verified Active Directory and Entrust Token Resets, Troubleshot VPN to see if it is related to Active Directory Account Lock/Expired.
Level 3 Communications, Inc.
Operations Technician Associate / TP NOC
9/2013 – 2/2014
Troubleshot DACS equipment, process Real time Fault Manager (RFM), Alarms
Troubleshot PM Cards, Tellabs-5500, and Alcatel 1680
Turned-on Performance Monitors
Ordered replacement Cards, dispatch Field Service Techs, work with LEC’s.
Sprouts Farmers Market
Customer Service
9/2012 – 9/2013
Bagged customer’s groceries and assists them to their cars, if needed.
Retrieved shopping carts from the lot and the surrounding area.
Returned unwanted merchandise to store shelves.
Give customers direction of product location throughout the store.
Assist with stocking shelves, stocking produce and facing when needed.
The Home Depot
Sales Associate Garden Department
4/2012 – 08/2012
Ensured the highest quality customer service; assisted customers with finding
what they needed and answered questions. Assisted all departments when needed.
Assisted with pack down, completed open store procedures, kept areas clean.
Ensured sales were met.
The Sygma Network
AS/400 Lead Computer Operator
6/1992 – 5/2008
Ensured nightly operations, back-ups, and center transmission files received, and updates were completed in a timely manner.
Diagnosed and provided solutions for hardware, software, and network problems/errors to end users which included iSeries AS/400, Sygma products, and Network Services.
Answered, logged, and resolved incoming calls to the help desk.
Provided reports via query and other means as directed or requested for both internal and external customers.
Assisted Sygma distribution centers with hardware and software problems.
Served as liaison for I.T. problem management.
Updated documentation and distributed program changes to centers using Turnover (Change Management Software), Help desk software – Remedy.
Applied PTF’s and scheduled maintenance service with IBM for Sygma Central Office and Sygma distribution centers with IBM.
Special Skills
AS/400, Query Building, Spool Flex.
Help Desk Software (Remedy), Turnover (Change Management Software), MS Word. Active Directory, Entrust Token, Safeword Token.