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Medical Management

Location:
Fort Lauderdale, FL
Salary:
33,000-40,000
Posted:
October 08, 2015

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Resume:

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Shaunta D. Parker

*** ** **** ****** ******* Park, FL 33334

Cell: 954-***-****

acr0ip@r.postjobfree.com

Outreach, Recruitment, Case Management, Public Relations Administration

Highlights of Qualifications:

? Microsoft Word, Excel, Outlook Office Administration

? Staff Training

? Documentation, Case Notes and Follow-up

? Quality Assurance (Documents and Files)

? Receptionist and Switchboard

? Human Resources including review of applications and resumes and determination of qualifications

? Billing and follow-up with corrections of billing resulting in increased Receivables

? Coordination of care and treatment with multiple agencies and resources

? Client centered plan supervision

? Outreach to Community Business Partners, Schools and NGOs

? Customer Service in person and by telephone including problem resolution

Professional Experience:

2014-2015

Online High School Facilitator

Responsible for helping students to obtain their high school diploma by ensuring that they follow the pace requirements for the program. I made follow up calls to monitor their progress. Also worked partically at the front desk . I was answerig the phone, transferring calls and assigned leads to the Admissions Representatives.

City College

2012-2014

Sr. Admissions Associates

Responsible for sending out various reports and confirming appointments for the department. I was also the Acting Manager when there was no manager present. I ensured that the team performed their activities such as making calls and scheduling appointments. I also assisted with trainings in the Call Center. Also put together the lists for the Dialer Campaign.

City College 2009-2012

Admissions Associate

Currently scheduling appointments for the Nursing Program. I am also responsible for making over 250 calls on a daily basis. Answering questions that pertain to the Nursing Program. I also follow up with prospective students to ensure that they attend the workshops that are conducted during the week.

Friends of Children, Lauderhill FL 2003 - 2009

Community Mental Health Practitioner

Complete intakes; process billing using appropriate codes, provide intensive therapeutic on-site service to children and families, ensure that charts are in compliance with agency and state requirements, coordinate mental health and behavioral services as part of a treatment team, provide culturally competent, individual and family counseling to youth and their families in homes, schools, and community settings, utilize a variety of approved therapeutic modalities to assist client in decreasing negative behaviors and improving overall functioning and quality of life, monitor behavior and therapeutic progress, modify treatment plans and approaches as needed, provide referrals for additional services, provide intake and orientation sessions with children and their families.

Outreach Specialist/Program Developer

Community outreach activities, such as health fairs, internship fairs and community events, coordinate services with school personnel, interface with community agencies and their representatives to promote the agency, obtain and organize referrals, provide feedback to referral sources, organize and maintain case files, provide referrals and follow-up, participate as a member of a multi-level treatment team. Additonal responsibilities included auditing billing and doing utilization reports to ensure that clinicians keep track of their units. Also determined client elegibility for mediciad. Also posted payments when insurances would not pay.

Big Brothers Big Sisters of Broward, Inc., Ft. Lauderdale FL 1999 - 2002

Match Development, Case Manager

Big Brothers Big Sisters program screens and matches children ages 6 to 14 with volunteer role models in an effort to provide positive interactions to nurture and build self esteem.

Case Manager - Manage 88 clients including 30 school matches at three school sites, keep timely and accurate records, reviewing regularly for content and general knowledge.

Team Member - Present BBBS program to community and high school groups to recruit volunteers, reviewed and helped in the development of a training agenda, assisted at high school and college mentor meetings, lead successful projects as assigned, conduct workshops, trained team and agency staff in all aspects of parent/child orientation to enhance matches, coordinate with Customer Resource/Match Coordinators/Match Development team's orientations and schedules.

Parent Child Lead Role - Evaluate orientation content, review material for BBBSA compliance standards, set up match goals for clients and volunteers, coordinated activities and mentoring programs, prepared agenda and calendar for orientations, conduct or supervise direct delivery sessions and encourage child empowerment

Education

B.A. degree in Sociology National Dean's List, Honor Roll 1993

Stillman College, Tuscaloosa, Alabama

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