Safiyyah Samiallah

**** ******** **. *********, ** 44112 216-***-**** acr0gs@r.postjobfree.com

Profile

Alpha/numeric Filing

Typing/Data Entry

Communication-verbal and written

Telephone & Switchboard operation

Medical/General Office

File management

Cash Handling

Customer Service

Medical Secretary Certificate

Secretarial Specialist Certificate

Microsoft Office (Word, Excel, Access)

Medical Transcription

10-Adding Machine

Objective: Experienced Administrative Assistant, with a strong background as a medical office specialist and payroll processor is seeking employment with an established company. I also have experience in inbound Customer Service Call Center experience.

Experience

TTI FloorCare

Customer Service Rep/Inbound Call Center Glenwillow, Ohio

September 2012 to Present

Answered inbound customer calls.

Handled each phone call with courtesy and utmost respect.

Trouble shooting assistance with customer concerns.

Performed sales and assisted customers with any other questions they had.

Enter new customers in our data system and updated previous customers information.

Maintained accurate information on each call that I handled.

Experience: FLT Construction Cleveland, Ohio

Administrative Assistant September 2004 to April 2011

Performed general office duties.

Set up meetings with clients.

Typed up paperwork.

Answered phones.

Supervised day to day office procedures.

Scheduled appointments.

Monitored and maintained payroll records and activities.

Faxed important documents.

Kelly Services/Progressive Insurance Cleveland, Ohio

Accounts Payable August 2000 to August 2001

Processed invoices for all Progressive sites worldwide.

Entered and verified electronic payroll data.

Performed additional data entry, including company shareholder’s information.

HealthCare Financial Staffing/MetroHealth Medical Center Independence, Ohio

Secretary July 1999 to January 2000

Received and monitored guest, patient, and personnel.

Operated switchboard to relay incoming, outgoing, and inter office calls.

Tracked and distributed medical records.

Offered follow-up services with clients, medical staff, and insurance companies as necessary.

St. Michael’s Hospital Cleveland, Ohio

Clerk June 1997 to July 1999

Scheduled appointment, offered information and assistance.

Handled confidential information.

Migrated employee data into new software systems.

Education: Shaw High School East Cleveland, Ohio

References : Available upon request

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