Leah Mangan Custine

Email: acr0ar@r.postjobfree.com

720-***-****

Functional summary:

A proven technical project manager, business administrator and analyst specializing in providing effective project administration to support business operations and requirements. Experienced in working with diverse groups of people, in both technical and business environments. Adept in helping groups analyze and document business workflows to implement process improvement solutions. Experienced in producing business and technical documentation including requirement specifications, technical procedures, SLA's and standard project life-cycle documents. Accustomed to working within Six Sigma and Agile, or rapid iteration environments. Work experience spans consumer banking, investments, defense contract systems and manufacturing services focusing on the following business and project administration requirements:

-Excellent Communication Skills, Organization and Task/Team Management

-Business Relationship Management/Program Coordination & Management

-Experience with Management of Vendors, Sub-Contractors and Service Levels

-Standard Project Milestone Management: budget/cost planning, requirements & data gathering, milestone estimations, technical writing for RFP's and project specification documentation, application testing and implementation schedules.

-Large Initiative Project experience managing teams using the following core technologies: Java, common Java IDE's and application frameworks, Java based integration and workflow engines, messaging formats such as XML, SOAP and Java based web services for SOA's.

-Data Analysis, Research, Reporting and Collaboration

-Fiscal Accountability and Cost Center Tracking/Reconciliation

-Team Player committed to achieving project/stakeholder goals.

-Proficient in Project and Software Tools:

- MS Office Software including Word, Excel and Exchange, MS Project, MS Power Point, Visio, Access and SharePoint.

- Sun Open Office Software Suite

- Mac iWork Office Software Suite

- Lotus Notes email and file storage

- Atlassian JIRA and Confluence Project Collaboration Tools

- RUP tools such as Requisite Pro, TestManager and ClearQuest.

- Financial and Resource Management tools: Innotas, PeopleSoft, Niku Clarity and QuickBooks.

Professional Experience:

Dec '13 – Present VSI Parylene Inc.

Technical Project Manager and Administrative Manager

- Provided functional project management for Engineering and technical writing services for controlled production procedures to maintain ISO 9001 certification in a manufacturing environment. Project planning and task facilitation for manufacturing related research and development initiatives (materials science) to expand scope and production capabilities. Directly contributed to and enabled through administrative planning & execution the doubling of company staff, equipment and sales. Responsible for contracts & management of vendor suppliers, RFQ's, Purchase Orders and negotiation of rates.

- Managed the daily administration of parylene coating projects, to include financial tracking, invoicing, accounts (AR/AP) and shipping. Assisted with business strategies using Agile methods integrated with a Lean/Six Sigma Manufactuing environment. Responsible for the expansion and maintenance of company Network, including installation of hardware and other company management equipment.

- Responsible for Customer Relationship Management as a Product Line Manager to deliver products to Customers on time, within technical specifications per Purchase Order requirements. Additionally managed / cultivated relationships with staffing firms to attract and retain high quality candidates. Responsible for logistical management and budgeting of equipment, hardware and supplies.

Jan '12 – Dec '12 InfoTrust Group

Technical Project Manager and Scrum Master

-Managed and facilitated projects, including project teams within the S1000D group responsible for conversions of technical publicatons for aircraft maintenance programs and task cards within a proprietary software system.

- Served as Scrum Master for a development team with coordination of team tasks and collaboration through use of JIRA and common scrum methods; such as daily stand-ups, sprint planning and execution, and regular retrospectives.

- Provided functional application testing and requirement/enhancement project management for a large aircraft maintenance specification application. Updates and enhacements were delivered to an internal group, which implemented software enhancements for external clients.

Oct '09 – Dec '11 Organic Element, LLC

Application Project Manager & Analyst (Consultant)

-Managed reqt's phase and initial development of a private cloud-based infrastructure mgmt software application that is a provisioning and performance application utilizing open API's. Architecture utilizes Java frameworks such as Apache Service Mix/Karafe (OSGi), jclouds and Jersey for web services. Modern Web U/I using Ajax, HTML5/CSS3.

- Project estimations and scoping to include requirements gathering and resource projections. Project meeting facilitation, task fulfillment management and status updates.

- Application analysis, usability and functional application design review to confirm or improve application use cases for updates to business processes. Jan '08 – Jul '08 Kaiser Permanente

Project Manager – Distributed Software Applications

- Short term contract engagement to estimate the scope of a project initiative and gather initial phase 1 requirements for a comprehensive patient records management application.

- Managed and collated data and requirements into one cohesive project document to include Project Charter, Application Specifications, Testing Plan and Implementation Requirements for Development, Test and Production environments. This application was a Struts app, using Java and XML.

- Managed technical relationships with business marketing and client research groups. Prepared and managed online project organization structure for data and documentation storage.

Mar '07 – Dec '07 Wall Street On Demand

Technical Project Manager – Market Data Engineering

- Responsible for the project coordination and delivery of Market Data Hosted sites for customer branded financial applications.

- Responsible for project task management on the Market Data Engineering team, which managed a large financial data and cross referencing system used for aggregation from Market Data providers such as Reuters, Thomson ILX and Sungard.

- Project manager for the development of an application for distributed updates to symbol references and other feed data for internal consumer applications.

- Managed timely response of Production Support Incidents and after action reporting to Sr. Management and Data Center.

Apr ’02 – Jun '06 Bank of America Investments, Inc. Software Project Manager and Program Coordinator- Online Integrated Brokerage Account Open SystemV1.0 and 2.0 – Six-Sigma Sponsored Initiative

- Delivered and managed a new Investment Account Opening application as a unique product for Bank of America Investments Inc, which opened new consumer Brokerage accounts nationwide. Fully automating the entire investment account opening process as a paperless BPM solution. Architecture utilized Java frameworks, Ajax and Hibernate data persistence, Fujitsu open workflow (Java based engine) and Oracle DB's.

- Served as the primary project leader managing the daily workloads and tasks for developers and analysts, including fiscal responsibility for the project run-rate.

- Total number of brokerage users was above 3,000, while concurrent usage averaged 500-700 users daily. Average volume of accounts opened across the nationwide franchise was more than 1,000 daily.

- Scope of delivered architecture included a front facing application compliant with SEC investment regulations, an automated workflow and approval layer and a completely new data structure.

July ‘96 – March ‘02 Bank of America

Asset Management/Investment Technology - Applications Development Team Lead

-Team Leader/Manager and Technical Project Manager responsible for the development of project initiatives which included new application development, enhancements, data/application conversions and re-writes.

- Responsible for all administrative duties and career progression for developers and analysts, including performance management, career path coaching and training for team members.

- Florida Transition and Conversion Project Manager for the Automotive Repossession and Auto Loan advocating systems managing communications for business project groups and development staff. Responsible for resolving all budget issues with clients relating to current projects, resources and billing. Responsible for maintaining a project cost center and reporting the project development costs, reconciling to the overall project budget, scope and project time lines.

July ‘90 – June ‘96 Department of Defense - Operations Analyst & Supervisor

- Signals and Imagery systems research analyst responsible for gathering and reporting data requirements from various platform systems (aircraft/ satellite). Responsible for providing detailed data analysis reporting from imagery and signals systems to units within the Latin American Theater, Central America.

- Administrative coordinator and supervisor of office operations for Executive Management. Supervisor, lead project planner and coordinator of large-scale unit events.

Education

Rio Hondo College 1989-1990 Whittier, CA

Defense Language Institute 1990-1991 Monterey, CA

Florida State University 1992-1993 Republic of Panama

Specialized Training/Certification:

Villanova University – Six Sigma Program

-Six Sigma Green Belt Project & Process Management certification course

Lockheed Martin Advanced Concepts

-Requirements Management with Use Cases

-Internet and Web Technologies

-Project Management Methods

-Object Oriented Project Management

-Integral Quality through Inspection and Test

Languages

-English and Spanish (Speak/Read/Write)

-Certified Department of Defense (DOD) Spanish linguist

-Lived in Central America working as a research/reporting analyst from 1992-1994.

References - Available upon request

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