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Customer Service Office Staff

Location:
San Francisco, CA
Posted:
October 09, 2015

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Resume:

AZAM SOUDI

*** ***** ******* *****

Los Altos, CA 94022

650-***-****

acr04h@r.postjobfree.com

BUSINESS SYSTEMS ANALYST

Rising Business Systems Analyst seeking Analyst or IT-related position utilizing technical skills and ability to transform the needs of business users and stakeholders into functional/technical requirements. Strong desire to use analytical, communication and documenting skills to increase business productivity and profitability. EDUCAT ION & CREDENT IALS

Bachelor of Science, Information Technology (Business System Analyst), York University, Toronto, ON (2014) Diploma, Computer Programming & Analysis, Seneca College of Applied Arts & Technology, Toronto, ON

(2009)

WORK EXPERI ENCE

FILASER, Toronto, ON

Administrative Clerk (2011-2014) 2011– 2014

Responsible for performing the general clerical and administrative functions for family startup business in Laser and Optics including but not limited to customer service, shipping and handling the customer orders, updating the existing website, data entry for accounting purposes.

Manage procurement of goods and supplies including office and lab supplies.

Help to plan and manage the business.

ROYAL BANK OF CANADA, Toronto, ON 2009 – 2011

Web Developer (COOP) (2010 – 2011)

Responsible for modifying and implementing new features to existing website using C#, including au- tomating and key word searching, resulting in increased search efficiency and accessibility.

Responsible to write SQL queries .

Created weekly and Mega reports and uploaded files on SharePoint.

Accountable for generating and updating various reports weekly using website.

Business Requirement Gathering

Business Process Flow/Modeling

Data Analysis/Activity Diagrams

Business/GAP/Systems Analysis

Data Flow Modeling

Work Flow/Use Case Analysis

Software Development Life Cycle

AGILE Methodology

Rational Unified Process (RUP)

Unified Model ing Language

(UML)

SWOT Analysis

C o s t - B e n e f i t / I mp a c t

Analysis

Feasibility Study Expertise

Return on Inves tment s

Analysis

BRD/SRS Preparation

Azam Soudi Resume, Page 2

ROYAL BANK OF CANADA, Toronto, ON

Quality Assurance Analyst (COOP) (2009 – 2010)

Responsible for maintaining quality consistency through testing DS, DI & WM applications and verify- ing results.

Tasked with updating test cases based on business requirements and creating spreadsheets of test re- sults.

Responsible for tracking existing defects using Quality Centre; increased quality of service. CHEKAD JONOB COMPANY, Zanjan, Iran 2002 – 2004

Secretary

Responsible for maintaining all employee documents and files for follow-up; tracked employee work- ing days/hours and updated employee profiles monthly.

Processed official letters and organized monthly reports for senior staff.

Charged with efficiently maintaining company calendar and scheduling appointments for office staff. TECHNICAL SKI LLS

Programming Languages: C/C++, Java, HTML, Perl, ASP.NET/C#, JavaScript, JDBC, J2EE Operating Systems: Windows (2000/XP, Vista), UNIX, Linux Software Tools: MS Office, MS Visual Studio, Rational Rose, MS Project, NetBeans, Eclipse, Workflow BPR Database Structures: SQL, Oracle, MS Access



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