Matthew Poulin

*** ******* **** ***. ***, Toronto, ON, M6C 2P6

416-***-****, acr04e@r.postjobfree.com

SKILLS

Networking Skills: Cisco IOS, CCP, NAT, WAN protocols (Frame Relay, ATM, X.25, SONET, VPN, MPLS), VLANs, VTP/STP, Routing (EIGRP, OSPF), Avocent Cyclades.

Network Security Skills: Cisco ASA (5505/5515), Mcafee Load Balancers, IPS/IDS, Zone- Based Firewalls, IPsec, SSL/TLS, CSM, AAA, AES/DES, RSA/ECC, MD5/SHA, PKI.

Network Troubleshooting skills: JDSU T-Berd 5800/8000 packet inspection, VTP/VLAN troubleshooting, Fluke test sets.

Network Monitoring: Zenoss Monitoring and Event Management, WireShark.

Hands-on skills in server operating systems and virtual environments: VMWare VCP5

(hands-on training), Hyper-V, Windows Server 2008/2012, and Linux (OpenSUSE, RHEL).

Communication/Teamwork Skills: Ability to communicate and collaborate in teams. Interact professionally with customers. Mentor, train, and couch junior staff.

Programming Skills: PHP, MySQL, HTML, JavaScript, XML, CSS, and PowerShell.

Datacenter Skills: Carry out regular Datacenter inspections of networking equipment. Handle high stress situations involving customer/internal outages and emergencies.

Microsoft Office, Visio, and Outlook.

EDUCATION

George Brown College Toronto ON 2011 - 2014

Computer Systems Technology Advanced Diploma (3 year program) - 3.71 GPA McMaster University Hamilton ON 2015 - Present

Bachelor of Technology Degree – Software Engineering Technology (Part-time) CERTIFICATIONS & TRAINING

Lean Six Sigma – Yellow Belt Cert. Toronto ON 2013 CompTIA A+ Toronto ON 2013

CCNA Routing and Switching Toronto ON 2013

CCNA Security Toronto ON 2014

NSA/CNSS 4011 Toronto ON 2014

MCSA Toronto ON In Progress

RELEVANT WORK EXPERIENCE

SunGard Availability Services Mississauga ON 2014 – Present Operations Specialist I

Monitor internal and customer network devices for incidents that result in downtime.

Received numerous positive feedback surveys from customers who were satisfied with the assistance I have provided them.

Replace system boards, power supplies, and SFP/XFP modules of switches, routers and servers when requested (during the change window or immediately following an outage).

Troubleshoot Red Hat Linux, Windows Server 2000, 2003, 2008, HP iLO access either on the data center floor with KVM or through remote access on management networks.

Work on multiple SunGard projects simultaneously for managed customers.

Assist SunGard Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements. XEROX Canada Ltd. Toronto ON Summer 2013

IT Systems Design Associate

Experience as service desk technician taking calls and creating tickets for asset replacement or repair (remedy IT).

Deployed customized Windows 7 Images for new and refurbished Dell laptops/desktops.

Ensure that requests are processed according to Xerox Business Office procedures policies.

Collaborated in teams from a variety of departments to update websites to SharePoint. VOLUNTEER EXPERIENCE

NCCT Toronto ON 2011

Served food for visitors to the center and set up tables for events.

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