RITA SHELEY

****A S. Lee’s Summit Rd.

Independence, MO 64050

913-***-****

acr03y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

General Office Professional with more than 10 years of experience

Met or exceeded deadlines and department goals

Detail oriented; known for accuracy with few errors

RELEVANT EXPERIENCE

General Clerical

Answered high volume calls in less than 30 seconds; met departmental standards with abandonment rate of 1.9%

Created and maintained student records for an area college

Directed students and faculty to appointed areas

Handled open and seasonal enrollment for up to 5000 students

Insurance

Compiled enrollment information to verify insurance eligibility

Entered medical and dental claims for examiner review and processing

Consulted with insurance agencies about claims issues and resubmitted corrected medical claims

Interpersonal Skills

Assisted co-workers with special projects including outbound customer satisfaction calls

Collaborated with the mailroom to ensure claim checks were sent out in a timely manner

Resolved customer issues with primary care providers and transportation to doctor visits

EMPLOYMENT HISTORY

Customer Service Representative, Centrinex, Lenexa, KS 2014

Accounts Receivable Representative, University Physicians Associates, Kansas City, MO 2012-2013

Customer Service Specialist,Coventry Cares of KS/formally Family Health Partners, Kansas City, MO 2008-2012

Accounts Receivable Representative,HCA Physicians Services, Kansas City, MO 2001-2008

Admissions Clerk, Metropolitan Community Colleges Kansas City, MO, 5 years

COMMUNITY/VOLUNTEER ACTIVITIES

Arthritis Foundation

KC Sports Charity Events

The Children’s Center for the Visually Impaired

March of Dimes

EDUCATION

Associates of Arts Degree, Penn Valley Community College Kansas City, MO

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