Help Desk Specialist Tier * Help Desk Support

* ************** *******

Innovative, goal-driven, and hardworking professional, offering customer service skills and comprehensive technical knowledge honed from training and education; aiming to respond to new challenges and contribute to the information technology sector. Highly coachable; fully committed to providing dynamic leadership and applying team-building skills to attain the highest level of professional and personal excellence.

Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows:

Strong working knowledge of Microsoft based operating systems Windows Vista,7, 8.1

Active Directory Configuration and Security Policies

Experience with construction and disassembling of desktop PCs

TCP/IP Protocols

Virtualization software

(Hyper-V,VM Ware and Virtual box)

Working Knowledge of MS OFFICE 2013

Maintenance of office PCs

8 Career Overview

12 Years of Progressive Call Center experience

Volunteered my IT services for nonprofit organization Hearts and Minds

8Volunteering History

Hearts and Mind § Harlem, NY May 2014 –July 2014

Volunteering my IT services to maintain and help upgrade organizations network

8 Work History

united states post office Elizabeth NJ

mail carrier 2014-present

Bank of America § Newark, NJ

Home Loan Retention Manager 2011–2013

High-Risk Accounts Manager 2007–2011

Customer Marketing Associate 2005–2007

Collections Accounts Manager 2001–2005

8 Education

Associate of Applied Science in Electronic Engineering Technology

Queensborough Community College Bayside Queens, NY

8 Training

AVTECH Institute of Technology, Fairfield, NJ

CompTIA A+ Certification

Network+, Linux, Security+, Cisco Certified Network Associate (CCNA), Cloud Essentials, MCSC

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