William Ryan McKee

479-***-****

acqzym@r.postjobfree.com

Education

University of Arkansas University of Phoenix Retail Link Training Academy Bachelor of Arts MBA 2008

Advertising/Public Relations 3.66 GPA

3.4 Cumulative GPA (10 classes remaining)

Randall B. Woods Dean’s List

Technology Experience

Retail Link, Excel, SQL, Remedy, Citrix/VDI, MOAS, SSH, RSH, RDP, Telnet, Putty and Hagar for Walmart/Sam’s.

EMC Unisphere/NAVISeccli, IBM DS3200 Storage Manager/SMcli & Netapp System Storage

VSRV Surveillance & Storage L2 skills with IBM N3300, N3700, N5200, DS3200, EMC AX4-5i & CX3-10C.

Luns, arrays, aggregates and storage systems technical repairs, builds and validation for VSRV’s recording.

AIX, Linux, UNIX and CLI experience within Walmart’s environment; IBM’s TSM and HP’s NAS.

HP’s Proliant ML & DL NAS’s, ILO: ML370 G3/G4, DL180, DL360 and DL380 series exp.

IBM’s HS, JS, & xSeries servers, IMM’s: HS12, x3650, x3550 and x3630 models CLI & IMM exp.

Net Management, UPC Switches and VLAN configuration for public, private and management pages.

PDG E-Commerce & POS website creation/administration for consumers, distributors and big box retailers.

QuickBooks Enterprise Solutions for Manufacturers & Wholesalers: 6.0-9.0. Chart of Accounts setup.

Di Central EDI & True Commerce EDI setup/sync/management for Petco, Petsmart, Target, Tyson & Walmart.

EDI synchronization with QuickBooks’ register, customers’ inventory, websites, forecasting and order fulfillment.

WASP Barcode & Shipping Label Creation; UPC, UCC, EAN 12/13/14.

UPS, DHL & FEDEX online account integration with QuickBooks, shopping carts, pricing tiers & logistics costs.

MS Office Suite, Adobe CS3 and other applications.

CompuCom

Server Support Analyst: Walmart Help Desk L2 8-2014 to current

First point of contact for troubleshooting and driving Critical & High Impact customer issues on 1st shift.

Update Team Lead & Systems Integration Manager on Critical issues’ technical, logistics and current status.

Prioritize Remedy ticket queues by troubleshooting & documenting critical issues first, then work the oldest.

Maintain SLA, customer documentation and team’s plan of action to meet Customer and CompuCom’s goals.

Troubleshoot hardware & networking issues via CLI, vendor specific websites & by RDP/ SSH/RSH/RDP.

Document break fixes, procedures and server subject matter for Hardware L2 within SharePoint.

Troubleshoot, document and dispatch parts for IBM Blade Centers, NAS’s and Storage systems.

IBM Blade Centers included AMM’s; replacing, configuring and harvesting from other sites.

Chassis configuration, Network Interface, failover, power management & networking w/ storage.

Harvested Media Tray for Winserv and assisted driving DR sites containing NAS’s within the chassis.

HP NAS repairs included hard drives, system boards, dims, batteries, CPU’s, processors and VLAN configs.

HP models consisted of standalone ML370 G3’s, G4, DL350’s, 360’s, 380’s and 160’s, G8’ and G9’s.

HP ILO and server configuration after system board replacement via RDP, telnet or with tech on site.

IBM NAS work included bladed HS12’s, JS21’s, stand-alone xSeries 3550 M4’s, 3650’s and other models.

Technical aspects for the IBM NAS included hard drives, system boards, IMM & Public network configuration.

System Storage included EMC AX4-5i’s & CX3-10C models, IBM’s DS3200 and Netapp N3300, N3700 & N5200.

GUI’s & CLI utilized; Navisphere & Naviseccli, IBM Storage Manager, SMCLi and RSH via VSRV’s for Netapp.

Scope included hard drives, controllers, cache batteries, power supplies/sps’s, building logical drives and luns.

Consoling direct w/ a tech on site, CLI commands and interfaces used for troubleshooting, repairs and validation.

Worked closely with SME’s: Winserv’s Melissa, Chuck & Fahad and Unix’s John Crile and Rogelio Mendoza.

John Christner Trucking

Logistics Planning Manager: Refrigerated Foods - WA, OR, ID & UT 2-2010 to 8-2014

Plan Lease Operators, I.C.’s, O.O.’s and all capacity in within DOT regulations while meeting goals & contracts.

Book refrigerated freight via EDI, email, internet websites, faxes and B2B marketing.

Build loads, code freight, set temperatures and manage customers’ information processes & maintain EDI compliance.

Forecast truck availability, load count and customer commitments daily/weekly/monthly for maximum utilization.

Serve as customers’ first point of contact for any issue, opportunity or question.

Manage contracts for 35customers: Walmart, Tyson, Target, Dannon, TreeTop, JBS Swift, Nestle, ConAgra & Sysco.

Import EDI tenders, build loads in AS400, figure transit time, set appointments, arrange PO’s and manage vendors.

Oversee Driver Managers’ dispatches, on-time service, routing, drivers’ fulfillment of orders and utilization.

On track to complete 5500 shipments in 2014 with revenue exceeding $22M.

Wal-Mart’s Produce Carrier of the Year, 2010 & tripled their contracted volume in 2014.

Grew JBS Swift into our highest volume & RPM customer from the ground up.

IBM

Wal-Mart Store Support Team: Help Desk I & Project Rollout ( Contract Consultant) 6-2009 to 2-2010

Call Walmart Managers, UPC Clerks & Certified Engineers to direct blade server installs, upgrades & removals.

Install Web, Pharmacy, Store Applications and ISP blade servers in Walmart, Sam’s Club and Amigos internationally.

Log into each store’s IBM Blade Center and monitor associate and C.E. installs remotely through Citrix/Geronimo.

Run commands in Hagar to ping the blade, set flags, name, turn on/off, validate and function properly.

Update new server serial numbers in Remedy, create UPRL tickets and document in IBM Project Tracker.

Track blade server shipments; verify serials, call, install and run commands to keep the Smart System functioning.

Answer incoming calls from Walmart managers, IBM and other Certified Engineers regarding blade center tasks.

Assist Walmart Field Support with Smart System and Pharmacy server shutdowns, checkouts and troubleshooting.

Schedule UPS shipping for return products to J Street, Star and Used Assets.

Document all information regarding new product installs, logistics, blade types, serials and technical issues in Remedy.

Perform asset recovery, blade server rearrangements, box checkouts, shutdowns, uploads and validations.

Answer inbound technical support calls for all hardware issues/questions.

ZANUSA Pet Products: A division of The Sporn Company & Yuppie Puppy Pet Products, Inc.

Business Development Manager 7-2007 to 2-2009

International Supply Chain Management, Pricing & Order Fulfillment

Managed all shipping for Zanusa and Yuppie Puppy’s mock products, Buyer samples, Petco Harnesses, Tradeshows, distributor LTL shipments, parcel shipments, overnight samples and international packages.

Setup synchronized/automated shipping through our website using PDG software and UPS Worldship.

Setup & managed direct ship program for all 8,000 + Petco EDI orders & shipments with no failure.

Performed all accounting functions for Zanusa Pet Products international sales operations, overseas purchasing and product imports using QuickBooks Enterprise Solutions: Manufacturing & Wholesale Editions 6.0, 7.0 and 8.0.

Implemented & managed DiCentral EDI Petco orders with QuickBooks and synchronized with QuickBooks.

Set up True Commerce EDI for Wal-Mart, Petco, Petsmart and Tractor Supply and synchronized with QuickBooks. .

Synchronize UPS and DHL Ground for automatically configuring shipping costs per customer type or minimum order.

Set shipping preferences by company to price per weight, dimensions, distance and/or net order cost automatically.

Set up permissions, tax tables, discounts, ID’s, pw’s & promotional sale items per customer and shipping parameters.

Created all UPC’s, UCC’s, EAN’s and item numbers for new products and assortments for Wolverton/Meijer.

Created Barcodes for all new items and worked directly with the manufacturer on production specs.

Del Monte

Sales Analyst – Wal-Mart Division. (Temporary contract for an FMLA employee)

Run Microsoft Excel and Access queries from Retail Link.

Import data from Decision Drive (DD) and complete 114 reports weekly.

Topline, Tracker, Unit Tracker, Rollbacks, Exceptions, 52-week- Topline-Sales Analysis, Scorecards, Consumption, USW & Avg. Retail, Velocity and Workbench reports.

Update reports in Excel, Access, RDP-I2, Demand Planner AOP, Sales, Category and CPFR Analysts & Managers.

Build new files, folders and queries using Microsoft Excel, Word and Power Point on a daily basis.

Provide data support for forecasting, trends and replenishment.

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