Post Job Free

Resume

Sign in

Customer Service Manager

Location:
United States
Posted:
July 29, 2015

Contact this candidate

Resume:

LINCOLN BARRETT, IV

**** *** ****** ****

Laurel, MD 20723

301-***-****

acqzy5@r.postjobfree.com

Deliver - Exceed - Lead by Example - Return On Investment

Career Highlights

An experienced business and people leader who has gained over 10 years experience adding the necessary skills to expand both personally and professionally with both a focus and passion for manufacturing, distribution and retail operations equally in the private sector and government.

Summary of Prove-able Skills

Collaborating across boundaries with an engaging style in diverse corporate environments and cultures

Motivation through understanding both team and individual requirements

Delivering on KPI’s and commitments

Providing a measureable financial return to the business, project or department

Business knowledge and applications including the analysis of data and its relative application to business requirements

Core Values

Integrity

Transparency

Accountability

Inclusion

Professional Experience

Barrett Distribution, Baltimore MD 2014 - Present

Assistant Operations Manager

Simultaneously lead and manage multiple departments including customer service, labor scheduling and optimization of resources

Develop, prioritize and direct account programs for maximum cost effectiveness

Key contributor to service and customer experience metrics

Business management - budgets, revenue forecasting, and account analysis

Oversee and direct distribution services - receiving, storing, shipping, handling, returns/damages, maintenance and administration

Reliable Churchill, Middle River MD 2013 - 2014

Operations Supervisor

Provide major input to process improvement and team development

Review, counsel, and coach associates to ensure procedures and performance standards are met and exceeded

Monitor, review, and resolve inventory issues with procurement

Review and monitor cost per case to ensure operational budget KPI’s are achieved

Giant Food Inc/C&S Logistics, Jessup MD 2006 - 2012

Receiving Supervisor

Shipping Supervisor

Manage daily receiving operations for 675,000 square foot facility over 6 year period with increased responsibility

Led process improvement to reduce shrink by 25%

Fulfill and execute corporate strategy generating $250,000 revenue over 1 fiscal year

Train team and implement new processes and procedures after corporate buyout (2011)

Work cross departmentally with office associates, warehouse personnel, distribution services, store supervision, procurement, transportation, and vendors

Blockbuster, Baltimore MD 2004 - 2005

Distribution Center Manager,

In charge of initial operational start-up project management

Conduct monthly process audits with major accounts including the United States Postal Office resulting in a 30% decrease in complaints

Communicate extensively with cross-functional teams

P & L responsibility – Budgets, Costs Analysis, Profitability-made or exceeded budget 8 consecutive months

Education and Certifications

B.A. in Religion –RICHMOND VA SEMINARY

Certifications

Project Management Certification CEG/Duke University,

Lean Six Sigma Black Belt Certification,

Studying to obtain United States Customs Brokers License

Gene Duckrow Seminars (Employee Relations, Conflict Resolution, Maximizing Employee Performance),

AAP’s 3-week Management Training Course (Time Management, Decision-making, Safety, Personal Problems in the Workplace, Hiring/Firing, Diversity in the Workplace)

EDUCO 8-week Management Training Course, Union Relations Seminar

Computer Skills

Windows 2000 / XP / Vista; Microsoft WordPerfect; Microsoft Office Suite: MS Word, MS Excel, MS Access, PowerPoint; MS Publisher; Internet Explore; Netscape Navigator; Lotus 123

Sigma XL, AS400, SAP, WMS, TMS, RF systems, Exeter, Citrix, Retalix Dock Scheduling, and Pick-to-



Contact this candidate