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Customer Service Manager

Location:
Pretoria, GP, South Africa
Posted:
July 29, 2015

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Resume:

**** ****** ******* ******* ******* South Africa *632

E-Mail: acqzxu@r.postjobfree.com

Cell No: 078-***-****

Katekani Constantia Valoyi (Mss)

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GOALS AND OBJECTIVES:

To perform professionally and effectively in Finance position or any other position I obtain. To succeed in any task assigned to me. To do my best at all times. To acquire knowledge where needed, because there is always space for learning and improvement. To utilize the knowledge I have to its’ extent and to the best of my abilities.

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PERSONAL INFORMATION:

Surname : Valoyi

First Names : Katekani Constantia

Nationality : South African

Identity Number : 880-***-**** 08 7

Gender : Female

Marital Status : Single

Criminal Record : None

Home Language : Xitsonga

Languages : English, Venda, Zulu, Sepedi, Xhosa and Sotho

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EDUCATION:

Hluvuka High School

Grade 12 - 2006

Subjects passed: Xitsonga (HG), English (HG), Economics (HG), History(SG),Biology(LG), Travel and tourism(SG)

EMPLOYMENT HISTORY:

Cambrridge Foods

Position: Cashier and Cash office Representative

From 22/10/2012 to 30/08/2013

Reason for leaving: Resigned

Duties – To provide customet service at the point of sale

Processing transactions according to standards

Processing increases and calculation of back pays

Cancels transactions as per supervisor approval

Cashes up as per procdures

Processing bottle refunds

Follows company refund / return procedures

Call frontline supervisor to assist with overins,incorrect pricing, non scanning items

Processing lottery payouts

Proccessing of rain cheque

Processing requests for bank balance enquiries and withdrawal

Processing third party payments

Skills Developed – To produce quality results under pressure & to manage time and work according to work schedule to meet deadlines.

Kempston Employment Solutions (Pick and Pay)

Position: Frontline supervisor and cashier

From 2011 to 2012

Duties – Customer service

Assist

Processing sales by various payment types

Ensure that equipments are in working order

Respond to customer complains

Processing department purchases as per procedures

Ensure all stationary is available

Ensure that all customer goods rung up

Checks containers for concealed merchendise

Skills Developed – Understand customer needs, Produce quality results under pressure, to manage time and work according to work schedule to meet deadlines & Give effective reporting to the Senior Supervisor.

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Kempston Employment Solutions (Conossuire Electronics)

Position: Picker and Checker

From 2010 To 2011

Duties – Bar codes allocator

Checking invoices

Assisting Clients With Sales queries

Customer Service

Skills Developed – Understand customer needs, Produce quality results under pressure, to manage time and work according to work schedule to meet deadlines & Give effective reporting to the MD.

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COMPETENNCIES (knowledge, skills and abilities):

Excellent written and spoken communication and interpersonal skills.

Attention to detail.

Numerical ability and data entry skills.

Ability to work to deadlines

Customer service focus

INTERESTS AND ACTIVITIES:

Reading, Soccer, Traveling and meeting new people and Music

REFERENCES:

Thando

Manager

Tel No: +271*-***-****

CAMBRIDGE FOODS

Mr Eleck

Operations Supervisor

Cell No: +277*-***-****

Tell: +271*-***-****

Kempston Employment Solutions

Mr. Timothy Sithole

Opearions Manager

Tel No: +271*-***-****

Cell: +277*-***-****



Contact this candidate