MONICA NEVILLE

El Dorado Hills, CA *****

Cell 858-***-****

Email acqzxp@r.postjobfree.com

SUMMARY

Dedicated and dependable Executive/Administrative Assistant with over 15 years of experience. Interested in learning new technologies and responsibilities, excellent problem solving skills, able to prioritize, multitask, and a team player with a pleasant and professional work attitude. SKILLS

MS Office

o Word, Outlook, Excel, PowerPoint,

Access

Adobe Acrobat Professional

Lotus Notes

Intuit QuickBooks

Act Premium CRM database software

10-key by touch

Calendar management

Meeting coordination

Expense report preparation and processing

Domestic/international travel arrangements

Document preparation and editing

Project coordination

Database creation

Research

EXPERIENCE

LEAVE OF ABSENCE 2/2015 – 7/2015

I took a leave of absence to assist with a personal family situation. KAISER PERMANENTE HOSPICE/BEREAVEMENT SERVICES – SACRAMENTO, CA 2/2014 – 1/2015 Hospice provides compassionate care for terminally ill patients and their families. A team of experienced professionals and trained volunteers coordinate care with their families. Staff Assistant (Temporary Assignment)

Staff Assistant to the social services supervisor, Kaiser Permanente Hospice and Bereavement Programs/North Valley and South Sacramento; substituted for volunteer coordinator when she was unable to be in the office.

Reorganized and updated Hospice volunteer personnel files

Produced and processed monthly bereavement mailings

Updated and constructed required manuals for the department; bereavement, intern, volunteer, and safety manuals

Acted as volunteer coordinator; was responsible for scheduling Hospice volunteers to assist patients and their families

When scheduling volunteers, documented all conversations with patients, their caregivers and volunteers in Kaiser Permanente’s Clinical Documentation Support system (CDS)

Communicated with MSWs and Case Managers to confirm the volunteers were scheduled and assignments were compliant with required frequency

Developed a new patient/volunteer tracking system which enabled the volunteer coordinator to review patient status and develop reports quickly

Created a new version of Hospice volunteer roster making it easier to track volunteer availability

Prepared required documents for new volunteers and updated annual documents for current volunteers

Facilitated monthly volunteer meetings

Assisted Hospice department secretary with answering/screening department telephone calls and routing them to appropriate clinical team members

Maintained patient confidentiality and followed Kaiser Permanente’s policies and procedures

Completed special projects as assigned

MONICA NEVILLE PAGE 2

THE COELYN GROUP, INC. – SAN DIEGO/EL DORADO HILLS, CA 2/2006 – 2/2013 Retainer-based executive search firm dedicated to clients in the Healthcare and Life Sciences industries Executive Assistant

Provided administrative support to the Partners of a retainer-based executive search firm specializing in the life sciences industry; interfaced with high-level clients and candidates on all projects to ensure all phases of the project were on track

Scheduled client and candidate meetings for firm partners

Scheduled candidate interviews with clients, including organizing off-site meetings

Travel scheduling for firm partners and candidates, both domestic and international

Communicated with clients and candidates regarding projects

Prepared business development packages, candidate specifications, candidate profiles and all other company documentation

Produced and assembled client presentation materials

Sent interview confirmations

Prepared and distributed meeting agendas to clients and candidates

Project research

Tracked all client and candidate communications using ACT Premium CRM database software

Invoicing and accounts receivable

Prepared and processed company and candidate expense reports

Ordered office supplies and maintained office computer equipment

Had an excellent rapport with clients, candidates and vendors LINCOLN FINANCIAL ADVISORS/SAGEMARK CONSULTING – LA JOLLA, CA 7/2005 – 1/2006 Financial Planning Professionals

Marketing/Administrative Assistant

Provided marketing and administrative support to financial planners that were in the process of merging their practices

Contacted prospective clients to schedule meetings with financial planners. Was very successful at scheduling new clients for their initial meetings

Scheduled and confirmed annual review meetings with clients.

Maintained client databases

Prepared group announcements for mailing

Prepared personal and business tax return information for submission to accountant

Managed calendar

THE LOUDEN NETWORK INC. – CORONADO, CA 1/2004 – 7/2005 Strategy and marketing consultant for the healthcare industry Executive Assistant

Provided administrative support and personal assistance to the President of a healthcare consulting firm

Read/responded to emails, managed calendar and coordinated the events of the day

Setup Company accounting system on QuickBooks including inventory system for tracking online book sales

Responsible for accounting, accounts receivable, accounts payable, bank deposits, account reconciliation, book inventory and financial reports

Worked with accountant on a quarterly basis for file review and tax filing

Microsoft Outlook database contact management

Assisted President with personal affairs when required

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