ALICIA HEYWARD

**** ********** ***., *** #*-D

BRONX, NY 10452

Mobile: 862-***-****

Email: acqzxi@r.postjobfree.com

Objective: ADMINISTRATIVE ASSISTANT/EXECUTIVE RECEPTIONIST Summary: My goal is to be an invaluable team member in the workplace. Combining the occupational and life skills, a liberal and fine-arts core of education, and the ability to communicate effectively creates an atmosphere of professionalism, reliability and trust, which is paramount to success. Broadened the amount of productions to the company by 20% during my two years of employment at Goldstone Productions.

EXPERIENCE:

01/2013-Present: GOLDSTONE PRODUCTIONS, INC. NEW YORK, NY Administrative Assistant/Executive Receptionist

10/2005-11/2012 EDISON PROPERTIES, LLC, NEWARK, NJ Executive Receptionist/Administrative Assistant

Answered and screened all incoming calls via switchboard. Assisted, Accounts/Payable department, with payment of company bills. Responsible for Customer Service, for “Edison ParkFast” Operations department, via telephone and the internet. Interacted with the general public, advising them about our pricing and specials, and directing them to the nearest lot according to their venues. Implemented, a new system of corresponding with potential customers’ by writing detailed welcoming letters to them, explaining our policies and procedures, which cut down on the number of repeat calls to our corporate headquarters. It freed up the phone lines, and allowed me ample time to converse with customers who were traveling into New York City for the first time. Gave traveling directions to clients for the MTA New York subway system. Distributed all incoming mail, packages, and faxes. Ordered, and kept inventory of office and medical supplies. Received and directed visitors, couriers, and outside staff to their destinations. Arranged transportation for visitors. Maintained company directory, conference rooms, and upkeep of telephone system. Alerted our Tech-department of any changes or malfunctioning telephone and office equipment.

11/1999-08/2005 MJM CREATIVE SERVICES, NEW YORK CITY Executive Receptionist/Administrative Assistant

Received visitors, and acted as the back-up switchboard operator. Assisted, the office manager with training forty-five associates of our freelance staff in the use of the telephone system. Coached staff members on how to use the computerized calendars in Microsoft Outlook, for booking meetings in conference rooms. Prepared company directories, and seating charts. Distributed, and delivered incoming mail, packages, and faxes. Composed office memos, and ordered food and beverages for meetings. 09/1998-11/1999 DUTCHESS TEMPORARIES, Poughkeepsie, NY Held long and short-term temporary assignments as a Receptionist, and a Customer Service Specialist at Bell Atlantic Mobile. Held long-term position as the Secretary for the Director of Special Programs, at Liberty Middle School. Occupied, short-term assignment as an appointment setter at Town Hall, for the Tax Collector’s office in the township of Warwick New York in Sullivan County.

12/1993-08/1998 CENTER FOR DENTISTRY, Irvington, NJ Receptionist/Clerical Assistant

Answered and screened incoming calls. Responded to patients’ inquiries’ regarding charges for treatment, and made appointments. Maintained doctors’ schedules through the use of computerized dental office management system (BRS). Contacted representatives at insurance companies to ensure coverage for service. Collected fees/co-payments from patients’ for services rendered at time of visit. SKILLS: Type 50wpm, proficient in Microsoft Office programs: Word, Excel, Outlook, Internet proficient.

EDUCATION: CUNY, City College of New York. Completed one year certificate program in Secretarial Studies.

Weichert Real Estate School, Hoboken, New Jersey. Completed 75hr Salesperson’s course.

Lee Strasberg Theatre Institute, New York City. Received full scholarship. Independent study.

Parsons School of Design, New York, Independent study, Figurative Sculpting.