JEFFREY K. DARCHE

Crown Point, IN • 815-***-**** • acqzwy@r.postjobfree.com

INFORMATION TECHNOLOGY DIRECTOR

A distinguished “hands on” Information Technology Director with over 17 years of IT experience. Accomplished in the areas of Network Management, LAN and WAN, security, training and support, telephony, and e-mail. Skilled in designing infrastructure, implementing technologies, effectively managing an IT budget, and managing an IT staff. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments.

Confident, dedicated technology leader with career-long record of promotion, stakeholder satisfaction, team building, and strategic insight

Strategic IT executive and champion for change with reputation for leading through ambiguity and maximizing cutting- edge technologies

Increased responsiveness and adhere to SLA terms with revitalized Help Desk operations; added ticketing/reporting systems creating 60% drop in recurring issues

CRM leadership role in migration from an in-house .NET system to MS Dynamics CRM – trimming IT spend 32%

Leveraged emerging technologies with integration into existing processes; evaluated and implemented tools such as Scribe, and SOAP, with minimal cost to the company

Revamped the Helpdesk by improving internal processes and implementing new more efficient helpdesk ticketing system

Family Office Exchange, Chicago, IL, 2/2011 – Current Helmed IT Strategy and operations improvements as technology leader driving first growth-centric IT standards and practices at $8M company. Proven ability to lead and direct Information Technology departments. Adept at developing and implementing policies and procedures. Able to formulate and implement improvements to reduce costs and improve efficiency. Professional History

INFORMATION TECHOLOGY DIRECTOR, 2012 - Current

NETWORK MANAGER, 2011 – 2012

Managed 2 Reports (Helpdesk/Network Admin, Developer • Project Management • Marketing Automation • CRM Architecture/Administration • Security • Database Administration • Systems and Network Architecture • Content Management

• Telephony • Client/Server Technology

Strategic Planning and Budgeting • Cloud Architectures • Business Continuity • Systems & Network Architecture • Firewall/Security Management • Disaster Recovery Planning • Policy/Procedure Development • Network & IT Application Operations • Client/Server Technology • Project Management • Asset Management • Telephony

• Database Administration • Risk Assessment • Ticketing Systems • CRM Administration • Change Management • Vendor Negotiations

“Results-driven IT Professional

who gets things done…”

“Jeff pushes projects forward using his technical

knowledge, common sense, and business savvy. Jeff

transformed IT through his hard work, getting the best from his team, and collaborating well with other members of the management team.

- VP, CompTIA Learning

Technology Leadership Benchmarks & Career Progression IT Director • IT Manager • Network & Systems Administrator • Network Analyst • Help Desk Specialist Family Office Exchange, Professional Medical, Panduit Corp Spearheading Business-Centric IT Roadmaps & Technology Planning Strengthening Business Opportunity through Strategic Technology Planning, IT Roadmaps & Execution JEFFREY K. DARCHE, IT DIRECTOR

Family Office Exchange

Maintained 99.97% uptime through capacity planning, virtualization and network monitoring

Improved overall security footprint by establishing security audits, and increasing security levels on firewall

Served as a core team member charges with the conceptualization, system requirements definition, and development strategies to replace in-house .NET CRM system with a packaged CRM system

Improve business continuity by moving critical systems to the cloud

Research, recommend and implement new technologies to align with company goals

Continually cut IT spend, with $160K annual savings from enterprise-level Microsoft licensing agreement negotiations and 20% cost reduction in telecommunications while adding functionality with a new VoIP system

Improved Business Continuity and redundancy by moving critical systems to the cloud; including website, exchange, and CRM system

Saved the company $200K in CAPEX over 5 years by moving exchange to cloud based Office 365

Oversaw the applications and network infrastructure team

Drove vendor evaluation and selection process. Lead negotiations of contracts

Architected and administrated the Drupal And MS Dynamics CRM applications

Designed and re-engineered operational structures and processes – reducing operational redundancies by 30%

Professional Medical, New Lenox, IL, 1/2009-2/2011 Took on a vital role in the strategic planning, communication and execution of the company’s network infrastructure. Managed direct reports while utilizing all resources to achieve solutions. Held multifaceted responsibilities to configure, install and administer network infrastructure, and telecommunication systems that support a staff of 120 personnel. Established new IT policies, which defined acceptable use of IT assets within the company

Defined, implemented and managed rollout of new Mitel phone system – utilized for inbound as well as outbound call center use

Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall

Designed and installed several office expansions for network and telephony connections Cost Savings

Technology & Staff Leadership

NETWORK AND SYSTEMS ADMINISTRATOR, 2009 - 2011

Managed 1 Report (Helpdesk) • IT Management • Network Architecture • Network Management • Wireless Warehouse • Disaster Recovery Plans • Security • Telephony

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INFORMATION TECHOLOGY DIRECTOR, NETWORK MANAGER – Continued… IT Management

JEFFREY K. DARCHE, IT DIRECTOR

Professional Medical

Planned and implemented an enterprise wide virtual fax solution which included installation of software and one 8 port class 2 fax card

Upgraded from a 1.5MB T1 to a 20MB Fiber Backbone

Implemented and managed major replacement of current ERP System

Designed and installed Wireless Warehouse in the Joliet and Ohio facilities which include setting up a site-to-site VPN

Designed, implemented and managed rollout of a new distribution center in Ohio to include network, telephony, site-to- site VPN, and Wireless Warehouse

Streamlined the backup process for the sales staff by implementing third party software. Panduit Corporation, Tinley Park, IL, 1/1995-2/2011 Rose through the helpdesk and Network roles, taking on vendor negotiations, cost control, infrastructure buildouts and server management. Worked with a core team at the corporate office to build a network infrastructure for a Global company for 27 locations worldwide.

Implement and manage 30 Windows NT/2000/2003/Linux servers

Execute problem analysis and resolution for desktop/server/network issues (third tier support) for approx. 400 workstations

LAN Management and Network Monitoring

VMware Management, VPN and RAS Administrator, Citrix Administrator using NFuse clients for Warehouse and Shipping, Citrix Administrator for Remote Access, Backup Administrator utilizing Backup Exec software, and Oversee “Helpdesk Support Database” software

Furnish problem analysis and resolution for desktop and network issues, Support desktop system configuration and upgrades, Supervise and coordinate the end user computing environment Masters of Computer Science, Network and Telecommunication Illinois Institute of Technology, Chicago, IL

B.A Computer Network Administration

Lewis University, Romeoville, IL

Education

NETWORK ANALYST III, 2000-2009

HELPDESK SPECIALIST, 1995-2000

Systems Administration • Network Administration • Helpdesk • Disaster Recovery Plans NETWORK AND SYSTEMS ADMINISTRATOR - Continued…

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