CHARLES C. McCLAIN
CMQ / OE
**** **** *** # * ******, TX 75206
817-***-**** acqzw5@r.postjobfree.com
QUALITY MANAGEMENT PROFESSIONAL
ASQ Certified Manager of Quality and Organizational Excellence
PROFILE
Executive level Management Professional with extraordinary credentials and experience developing and implementing Quality and Operations Management Systems in manufacturing environments. Expert in all aspects of Quality Systems Management, including design, process control, document control, and auditing. Extensive experience preparing organizations for ISO Certification, as well as implementing methodologies such as Lean Manufacturing and Kaizen to improve production quality and efficiency as well as reduce costs and increase the bottom line.
Excellent communication and organizational skills with the ability to interact effectively with all management levels, as well as individuals from diverse backgrounds. Strong record of success garnering support for Quality initiatives from top management and key stakeholders.
Extensive customer contact experience in both technical matters and contractual negotiations. Adept at working directly with customers in both domestic and international facilities. Experienced in managing multiple expansion projects for manufacturing facilities on time and under budget.
Many years of regulatory compliance management encompassing NAFTA Import / Export requirements across North American facilities and customers, Conflict Mineral Regulatory compliance with vendors and customer requirements, Reduction of Hazardous Substances requirements, REACH and WEEE matters. In addition, constant involvement with UL, CSA, IEEE and CE product standards.
CORE COMPETENCIES
Quality Manager • Operations Manager • Radiation Safety Officer • Quality Engineer • Supplier Quality Engineer Quality Systems Consultant • ISO / Auditor • Lean Manufacturing • Kaizen • Statistical Process Control
Vendor Certification • Materials Management • Strategic Planning • Budgeting • Forecasting
Vendor Sourcing / Selection / Quality Inspections / Evaluations • Project Management
Cost and Labor Controls • Staff Recruitment / Hiring / Training / Supervision
Troubleshooting • Problem Solving • Customer Service
PROFESSIONAL EXPERIENCE
ATB Quality Management Systems Dallas, TX 2015
President
Quality Management Systems and Regulatory Compliance consultation to enhance small and medium sized organzations’ opportunity to increase market share by understanding, developing and executing the systems and regulatory requirements required by larger market customers. Specialized in ISO 9001 and AS 9100 Quality
Management Systems. Regulatory compliance focused on NAFTA Import / Export, Conflict Minerals, RoHS REACH and WEEE requirements.
Charles C. McClain, CMQ / OE Page Two
Teledyne Cable Solutions Dallas, TX 2007-2015
Quality Manager
Develop, implement, and enforce Quality Management Systems for facilities in Dallas and Houston, Texas, Calgary, Alberta, Canada and Tijuana, BC, Mexico. Ensure compliance with ISO 9001:2008 and AS9100C certification requirements through comprehensive internal audits and process evaluations. Manage incoming, in-process, final, and assembly inspection, as well as document control, MRB, and rework processes. Hold authority for returned merchandise authorization and credit processes.
Interact extensively with Customer Quality and Logistics personnel to ensure compliance with contract specifications and timely shipment of materials.
Administer Internal Corrective Action and Supplier Corrective Action programs. Maintain extremely low price of non-conformance at only 1.04%, with OTD at 95%, generating annual revenues of $45,000,000.
Successfully managed expansion and renovation of offices and assembly area, on time and under budget, for facility of 8000 square feet.
Interview, train, and supervise a staff of 10 direct reports. Indirectly manage a team of 96 full-time employees.
United States Postal Service Sterling, VA 2006-2007
Quality Assurance Representative AQ-2
Contract via Adecco Technical Services
Served as In-House Quality Assurance Representative for the United States Postal Service at Siemens Energy and Automation, Postal Automation. Provided Quality Management expertise in areas including verification of quality processes, process and product audits, in-process and final inspections and tests, as well as final product acceptance for manufacture of postal automation systems.
Advantage Label Company Dallas, TX 2004-2006
Operations / Quality Manager
Managed manufacturing operations, including scheduling of presses, allocating materials, purchasing raw materials, and inventory control of raw materials to provide just-in-time stocking. Managed complete job process, from scheduling through press operation, to finishing operation and shipping. Developed, implemented, and certified the Quality Management System to ISO 9000-2000 and Nokia Supplier Quality Management System Requirements.
Developed and implemented processes and procedures necessary to ensure provision of products and services in a controlled operation. Introduced incoming and in-process inspection procedures. Documented and refined production process control and material flow.
Established document control, material control, internal audit, and corrective action processes. Created Quality Manual to maintain current and updatable records of Quality Processes.
Increased revenue to exceed past records, consistently achieving monthly highs over $500,000.
Precision Drilling Corporation Fort Worth, TX 2003-2004
Quality Consultant
Developed and implemented policies, procedures, guidelines, work instructions, training standards, and forms for Corporate Quality, Health, Safety, and Environmental Manual.
Ensured current documentation was available for training and implementation of processes and procedures.
Established document control methodologies and controls for revisions and approvals.
Delivered training on new and revised procedures and guidelines as needed.
Charles C. McClain, CMQ / OE Page Three
Computalog, USA, Inc. Fort Worth, TX 2002-2003
Quality Manager
Developed, implemented, and enforced Quality Systems for North American facilities, revising Quality System to encompass corporate compliance with ISO 9001:2000 certification requirements. Interacted extensively with Supplier Quality and Logistics personnel to ensure compliance with contract specifications and timely shipment of materials.
Re-established calibration program for over 500 pieces of test equipment. Developed web-based Process Flow Traveler system for product traceability and tracking.
Collaborated in the development and implementation of new solder specification for downhole tool electronics. Participated in outsourcing of electronics manufacture as well as qualification of new suppliers.
North American facilities generated annual revenue of $81,000,000.
Revised documentation system and conducted comprehensive internal audits and process evaluations.
Managed incoming inspection, document control, MRB, and rework processes.
Implemented and administered Internal Corrective Action and Supplier Corrective Action programs.
Interviewed, trained, and supervised staff of six direct reports. Indirectly managed a team of 75 full-time employees.
PROFESSIONAL EDUCATION
and
CREDENTIALS
Certified Manager of Quality and Organizational Excellence
Senior Member
American Society for Quality Milwaukee, WI
Quality Management
ISO Standards • Documentation Control • Auditing • Internal / Lead Auditor
British Standards Institute London, England
AS9100C Internal Auditor QAI Indianapolis, IN
AS9100C Lead Auditor QAI Indianapolis, IN
ISO 9001:2008 Internal Auditor
Alpha International Systems, Inc. Birmingham, MI
ISO 9001:2008 Lead Auditor
AQS Management Systems Coon Rapids, MN
Radiation Safety Officer
Nevada Technical Associates Henderson, NV
ISO 9000 Year 2000 Standard, Revision and Implementation
ABS, Inc. Houston, TX
Aviation Maintenance Technician
Spartan School of Aeronautics Tulsa, OK
Charles C. McClain, CMQ / OE Page Four
COMPUTER SKILLS
Microsoft Office / Excel / PowerPoint / Project / Visio / Access
JD Edwards, SAP, MRP, and MRP II Inventory Management
Shopworx Enterprise Resource Planning
Charles C. McClain, CMQ / OE Page
GageTrak Calibration Management