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Customer Service Human Resources

Location:
West Haven, CT
Posted:
July 29, 2015

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Resume:

Zachary T. Liang, M.A.

M: 415-***-****. E: acqzvn@r.postjobfree.com

www.linkedin.com/pub/zachary-t-liang/7b/526/425

EDUCATION

University of New Haven West Haven, CT

Master of Arts, Industrial/Organizational Psychology May.2015

Chung Shan Medical University Taichung, Taiwan

Bachelor of Arts, Psychology June.2011

WORK HISTORY

Connecticut Renaissance Inc. (A behavioral health provider) Bridgeport, CT

Human Resources Intern June.2014- Nov.2014

Performed human resources activities, such as recruitment, onboarding, explaining employee benefits, scheduling training courses and maintaining employee personnel. Worked with the HR team to provide consistent, professional HR support to the organization

Assisted the Director of Quality Improvement for CARF accreditation by reorganizing personnel files, updating the Policy and Procedure Manual, checking safety equipment, and matching CARF accreditation criteria with company policy.

Supported the Director of Personal Development to build the online training system from scratch, which included uploading employee information, setting up curricula, and preparing materials for introducing the system to employees.

Helped Human Resources Manager transfer payroll system from PAYCHEX to ADP. Also, attended ADP training meetings with HR manager and offered ideas to set up the payroll system to run efficiently.

Taiwan Army Matsu, Taiwan

Air Transportation and Freight Assistant Jul.2011–May2012

The air transportation and freight assistant position was responsible for the entire transportation process, such as scheduling flight for soldiers, coordinating of all aspects of the army delivery requirements, providing excellent customer service to soldiers, controlling the air transport annual budget, and reporting the bill to financial department.

Lowered costs by10% by combining shipments to the same destination.

Coordinated flight requirements with UNI AIR, the largest domestic airline in Taiwan, increasing the efficiency of staff transportation.

VOLUNTEER

Chung Shan Medical University Taichung, Taiwan

Freshman Orientation Leader May 2009–Oct. 2009

This position was in charge of organizing undergraduate freshman orientation. It included coordinating all aspects of orientation (pre-planning, sponsor development, program preparation, maintaining volunteer relationships, on-site execution, post-meeting operations).

LANGUAGE/COMPUTER SKILLS

Chinese (Mandarin), HRIS (PAYCHEX, ADP), Microsoft office suite, SPSS, Adobe Photoshop.



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