Agnes Virginia Salanda

**** ** **** *** **. Jensen Beach, FL 34957 u

u 404-***-**** - Cell u acqzv7@r.postjobfree.com u

Professional

Objective

Seeking a position in a Debt Collection Agency/organization where I can utilize my accumulated skills and experience in customer service and secretarial and ultimately contribute to the organization’s success.

Qualification

Summary

Proficiency

Offering a diverse background of experience, secretarial and administrative duties with light bookkeeping, training and achievements in billing, customer service, financial services, debt collections, sales, setting up new services and disconnecting services as requested by customers and implementing the policies and procedures with confidentiality.

Strengths include effective leadership, organizational and problem solving skills.

Demonstrated experience in excellent leadership, organizational and problem solving skills.

Ability to establish and maintain effective business and customer relationships.

Consistently received outstanding performance and punctuality evaluations and awards in all positions held.

Computer proficient: Microsoft Office Suite, Excel, Word, Kronos, Ceridien, Email systems and Internet.

Education

Red Rocks Community College, Golden, Colorado

Certificate in Secretarial Science

Certificate in Word Processing Procedures

Professional

Experience

Convergent, Atlanta, Georgia 05/2005-5/2015

Customer Account Representative / Debt Collection/Accounts Receivables

Proven record of maintaining professional knowledge of State and Federal government regulations in regards to the management of Energy/Power provisioning for Public Assistance recipients.

Work on Accounts Receivables to ensure that all accounts are accurate and current.

Work with Customers to resolve billing issues and also assist them with the process of securing benefits from the Government and other Public Assistance programs.

Provide Clients/Program recipients advice on energy saving alternatives.

Manage timely and correct billing accounts, making payment arrangements and processing payments.

Skip trace hard to find customers using web tools, credit reports and other applications while strictly adhering to and complying with the Fair Debt Collections Practice Act (FDCPA).

Utilize in-depth knowledge of all collections-related processes while ensuring and maintaining exceptional customer relations.

Follow-up calls and whenever necessary, identify and prioritize and escalate issues.

Consistently meet and exceed all Key Performance Indicators (KPIs)

Orbis Corporation, Lawrenceville, Georgia 04/2004-03/2005

Administrative Assistant

Reported to the Human Resources Manager and responsible for handling all employee queries that are directed to the HR Manager’s attention.

Responsible for researching, tracking, and documenting all HR related matters such as time-keeping for the factory workers.

Properly maintained Employee accounts/records

Provided exceptional customer service and maintain soft skills and knowledge training as required by management

Football Association of Zambia, Lusaka, Zambia October 1999-August 2003 Office Manager and Executive Assistant to the General Manager (CEO)

Successfully performed all Executive/Personal Assistant responsibilities at FAZ offices.

Responsible for the supervision of a staff of fifteen members.

Responsible for maintaining communications between FAZ and National Clubs and FIFA world soccer organization.

Responsible for producing communications/weekly reports from the General Manager’s office to media, other Managers and employees within the organization, etc.

Responsible for researching and tracking issues pertaining to FAZ Soccer Players, maintainingg a Player inventory, as well as Soccer Football clubs from which FAZ players are recruited and sent.

Responsible for assisting in legal issues to draw up contracts for players being sourced to professional and overseas teams.

Worked in close collaboration with the Legal and Procurement teams in the resolution of professional players’ contract disputes.

References

Available upon request.

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