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Customer Service Assistant

Location:
Glendale, CA
Posted:
July 29, 2015

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Resume:

WILFREDO I. CARDENO

acqzun@r.postjobfree.com

818-***-**** cell

SUMMARY:

A highly dependable Office/Support Clerk with 10+ years success (local) in the Financial & Mortgage Industry

7+ years’ General Accounting experience (abroad) but willing to start in an “Entry-Level Accounting”

Other expertise includes data entry, prepping, scanning, indexing, clerical (AP) accounting, and timely document delivery

Strengths include detail-oriented, excellent organizational, verbal, written, time management, and problem solving skills.

A self-starter who works well independently and in teams to exceed business objectives

EDUCATION:

Philippine Christian University, Manila, Philippines

Bachelor of Science in Business Administration (Accounting)

TECHNICAL SUMMARY:

Intermediate knowledge: Microsoft Word, Excel, PowerPoint, PeopleSoft HCM, v8.8, Lotus Notes, Oracle, ViewStar, Kodak/Isis Scanner, AS400, VeriFile system, VeRisk, QMEIS, C3 APS, Canon (UniFlow System) Scanner/Copier, Word Perfect, PC & MAC User.

Basic knowledge: Access, Microsoft Outlook 2010, Quicken & QuickBooks, Sametime Application, Microsoft Office Communicator, Q & A Application, Outlook, Attachmate EXTRA! (WPR Payroll), ADP Workforce Now, ADP Enterprise eTime. Adobe Standard, Adobe Pro.

Type 35-40 wpm; 10-key by touch (8K – 10K kph)

PROFESSIONAL EXPERIENCE:

Roth Staffing aka Ledgent, Woodland Hills, CA 01/2015 – 04/2015

Payroll Assistant, City of Burbank - Burbank, CA

Supported payroll department by assisting account clerks like file management; data entry; preparing memos & reports such as new hires, terminations, & payroll measurements; assisting employees inquiring in updating their W-4s infos, printing requested employee's W-2s; and filling-up requested VOE.

TrueBridge Resources, Los Angeles, CA 07/2014 – 11/2014

Payroll Assistant, GBSI (Warner Bros) - Burbank, CA

Supported payroll analysts by keying timecards info/s for various shows (e.g. Big Bang Theory, Mentalists, Mom, Stalker, etc.) into OTA (Online Time & Attendance) system.

Sorting & making spreadsheet reports for participation checks; printing incoming timesheets & RFTO (Request For Time-Off) receive from payroll inbox email for distribution to assigned payroll analysts; and sorting/filing/organizing garnishment documents & folders.

ACT-1, Los Angeles, CA

Office Assistant / Data Clerk, L.A. Care - Los Angeles, CA 03/2014 – 06/2014

Supported the annual Healthcare Effectiveness Data and Information System (HEDIS) audit operations in the HO&A (Healthcare Outcomes and Analysis) Department using various applications/software such as Verisk, QMEIS, C3 APS, UniFlow Scanner/Copier, etc.

File management by organizing, pulling, and filing “color coded” folders/charts by measures (CBP, CDC, WCC, etc.).

Assists nurses on file research and scanning/organizing charts by measures in pdf files (soft copies) for abstractions and/or over reading of chart.

WILFREDO I. CARDENO Page / 1 of 2

Kelly Services, Los Angeles, CA

Office Assistant, Fiduciary Trust International - Los Angeles, CA 08/2012 – 01/2014

Prepped Trust related documents (various accounts) for scanning.

Prepared monthly account lists report.

Monitored several deliveries of clients’ documents; escort lawyers/guests for file research

Received, sorted, logged and distributed mails

Other administrative functions e.g. inventory of office, kitchen and toner supplies; relocated shredding boxes to cage; replaced toner cartridges on network equipment as needed; etc.

City of Los Angeles, Office of the City Clerk, Los Angeles, CA 11/2010 – 12/2011

Intermediate Election Clerk (Recurrent, as needed / seasonal job)

Setup vote-by-mail materials by sorting, collating, and stuffing for mailing

Compared and verified voter’s signature & status from system’s database using VIMS (Voter Information Management System) and DIMS (Data Information Management System) software.

Bank of America / Countrywide Financial Corp., Simi Valley, CA 04/1997 – 04/2009

Payroll Admin Support / Payroll Assistant, HR Division - Simi Valley, CA 06/2005 – 04/2009

Assisted payroll analyst/s such as payroll balancing, ad hoc check distribution, research of payroll related documents.

Prepped payroll documents & coordinated with SourceCorp for scanning, indexing & storage.

Coordinated pick-up & order of requested confidential documents from offsite storage/s.

Managed incoming & outgoing mails.

Prepared FedEx labels for mailing ad hoc checks.

Imaging Coordinator, HR Division - Pasadena, CA 07/1999 – 06/2005

Supported entire Countrywide particularly major departments such as Employee Relations, Compliance, and Legal by providing confidential information/s of employees’ personnel file.

Prepped, scanned, and indexed employees’ personnel file records.

Prepped payroll documents & coordinated with SourceCorp for scanning, indexing & storage

Provided support to Employee Relations, Legal, and Compliance departments for research of requested confidential information such as personnel and payroll records.

Ran report/s & built queries using PeopleSoft for requesting department/s or manager/s.

ViewStar and FasTrieve security administrator by providing & removing access of electronic confidential documents to end user.

Managed pick-up & order of requested confidential documents from offsite storage/s

Managed office supplies inventory/ies for department use.

HRIS Coordinator, HR Division - Pasadena, CA 04/1997 – 06/1999

Assisted Recruitment Department, Payroll Department and other department/s with data entry, query report/s, and some customer service function in accordance with established timeframes

Extensive data entry function by keying new hires & rehires employees into HRIS system, and sent timely to Payroll Department for prompt payment

Accurately completed employee data transaction/s into PeopleSoft based on employee applications, on-line transactions, and requests from Lotus Notes

Reviewed requisition files as well as new hire and rehire packets to comply with government requirements; coordinated with branches, customer contact, and follow-up incomplete/missing documents

Responded promptly to HR Café Help Desk phone call/s, answered and trained employees on the phone, assisted manager/s and administrative assistant/s by familiarizing them with the new system i.e. HR Café (intranet website)

Philippines

Experienced in A/P & General Accounting 7 years

WILFREDO I. CARDENO Page / 2 of 2



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