Ricorda L. Randall

Address: ***** ******* *** *******, **** O Lakes, Florida 34638

Mobile: 813-***-**** E-mail: acqzuk@r.postjobfree.com

SENIOR SYSTEMS ENGINEER

Network and Systems Administration Disaster Recovery/Backups SAN/LAN/WAN Technical Trainer

Virtual Infrastructure Data Center Maintenance IT Project Management Procedure and Process Development

Qualifications Summary

Intelligent, detail-oriented, and innovative professional, with over 10 years of hands-on experience in a technical environment along with proven background in information technology, network and system administration, systems security, hardware and software installation. Flexible and versatile; capable of adjusting rapidly to new and challenging situations as well as in working well independently to meet time-sensitive deadlines within competitive work settings. Adept in high-performance technology solution installations, successful test environment creation, and accurate technical documentation. Known for providing effective training and innovative technical solutions as well as in conducting technical demonstrations to increase efficiency and enhance overall profitability.

Technical Proficiency

Hardware: Dell Blade Chassis Dell PowerEdge Blade Servers Dell PowerEdge Tower Servers Thin Clients Zero Clients

Storage: Dell Equallogic Dell Compellent EMC CLARiiON NetApp Filer Fibre Channel Zoning LUN Masking

Network: Cisco Catalyst 45xx Cisco Nexus 5K Cisco Catalyst 3130 Blade Switch Cisco Catalyst Switches Cisco MDS 91xx Multilayer Switch

Operating Systems: Windows Server 2003 Windows Server 2008 R2 Windows Server 2012 R2 Windows XP Windows 7 Windows 8.1 Red Hat Enterprise Linux

Virtualization: VMware vSphere VMware ESXi VMware Horizon View Microsoft Hyper-V PCoIP RemoteFX

Security: SecurityCenter Nessus® Retina STIG Viewer Gold Disk

Software and Services: Active Directory Group Policy DHCP Microsoft Exchange Windows DNS Tenable SecurityCenter and Nexus® Scanner eEye Retina Scanner Security Center Configuration Manager (SCCM) Microsoft SQL Database Microsoft Project Microsoft Visio

Backup: Symantec Enterprise Vault NetApp Dell Storage EMC Network Devices Windows Backup/Restore

Programming and Scripting: Powershell PowerCLI Javascript Java 6

Data Center: Climate Control Dell Chassis Management Controller (CMC) and iDRAC Power Management

Professional Experience

Scientific Applications International Corporation (2011 – Present)

Sr. Systems Engineer (August, 2013 – Present)

Manager of the Configuration Integration Lab’s (CIL) datacenter and tier 3 support for virtualized servers, clients and supported hardware.

Develop and maintain documentation for integration lab processes, policies, and test cases.

Develop and manage the SDLC process within the CIL

Identify and seek resolution to any issue relating to the CIL datacenter

Installed, cabled, and configured Dell M1000e Blade Chassis with management network and out of band (OOB) access to the CMC and iDRAC.

Create rack elevation and connectivity diagrams for datacentre services and systems using Microsoft Visio.

Perform as acting project manager creating and briefing project plans to senior staff

Rebuilt the CIL virtual server infrastructure on vSphere 5.5 and migrated virtual machines, storage, and networking to the new instance using PowerCLI scripting. (5.0u3 to 5.5)

Fully installed blade servers to include configuring networking, SAN storage (zoning and masking), and hypervisor installation (Hyper-v and ESXi)

Deployed Microsoft Virtualization for lab test and evaluation in support of products leveraging RemoteFX.

Deployed domain with Microsoft’s Active Directory/ Domain Services, DNS, and DHCP services.

Deployed file server using Microsoft’s Distributed File System (DFS) role

Deployed Microsoft SQL Server to support various server applications with database dependency.

Maintained updates for Dell Chassis Management Console (CMC) and iDRAC in the M1000e blade chassis.

Secure disposal of out dated, unusable, and damaged hardware

Regularly backup and maintain network configurations for integrations lab

Regularly backup of the infrastructure storage for rollbacks when required

Install, configure, test, and manage all network, storage, and server infrastructure devices in the CIL.

Consolidated multiple virtual labs to centralize management of CIL resources.

Manage the distribution of compute, networking, and storage resources to lab engineers.

Ensure separation of test environments using various access control measures provided by the Microsoft, Cisco, EMC, and Dell product lines

Maintained system backups using storage snapshots from EMC and Dell storage devices.

Zoning and masking of all data center SAN using the Cisco MDS Multilayer Fabric Switch

Migrated indexes and archives in response to Symantec Enterprise Vault service outages (email archiving).

Installed, configured, and manage Tenable’s SecurityCenter and Nessus® servers for accurate vulnerability assessments throughout the integrations lab test environment.

Test proposed configuration and software solutions for the security and optimization of virtual devices as well as their supported hardware.

Research and Development (R&D) of various products including cross domain solution (CDS) products

Planned and executed physical to virtual (P2V) migrations of single systems and networks at remote sites.

Provide documentation to support testing and evaluation of hardware and software after testing.

Validate manual and automated audits of network and server architecture.

Design solutions for infrastructure migrations between disparate locations leveraging virtualization.

Draft configuration and security profile documentation for lab and production infrastructures.

Provided training and mentoring to junior engineers and administrators

Lead Virtualization Administrator (July, 2012 – August, 2013)

Maintenance and optimization of virtualization infrastructure consisting of virtual servers and virtual workstations. Security auditor for compliancy of all systems via manual STIGs and automated retina scanning.

VMware virtualization and security compliance subject matter expert (SME).

Provision and configure servers in accordance with approved security and configuration baselines

Maintain host profile compliancy for all ESXi hosts

Performed installs and upgrades of the various functional components of vSphere (vCenter, ESXi, etc.)

Performed automated and manual security audits of Microsoft servers and workstations

Performed security audits of Vmware ESXi, vCenter Server, and Dell CMC/iDRAC

Management and Optimization of Active Directory and Group Policy structure.

Coordinator of Command Cyber Readiness Inspection for two sites and four networks.

Validated security compliance using scanning/auditing tools (eEye Retina/ Gold Disk/STIG Viewer).

Performed advance-troubleshooting support to the Information Assurance (IA) department in identifying root cause for various scanning issues exceeding their level of understanding.

Provided training to IA department personnel on troubleshooting and interpreting audits and scan reports.

Identify, document, and remediate vulnerabilities and make recommendations on mitigating actions.

Plan and coordinate maintenance actions and authorized system interruptions (ASIs) via Remedy.

Maintain latest software and hardware versioning for all virtualized servers and workstations.

Maintained security compliance of servers and workstations via SCCM (self taught).

Monitor and optimize the performance of the virtual environment on the production networks.

Create process manuals and operating procedures for the virtual infrastructure.

Drafted the Email Domain Security Plan (EDSP) document to address Microsoft Exchange security risks.

Train personnel both formally and informally on various skills need to manage and protect the enterprise.

Senior Systems Administrator (June, 2011 – July, 2012)

Compliance reporting and vulnerability analysis using SCCM. Maintain security and compliance of all workstations and servers throughout the enterprise.

Creation of queries for reporting

Identifying inconsistencies in SCCM asset lists

Performed automated and manual security audits of Microsoft servers and workstations

Identify, document, and remediate vulnerabilities and make recommendations on mitigating actions.

Coordinator of Command Cyber Readiness Inspection for IT security posture.

Conducted manual and automated security reviews on all Domain Controllers and critical member servers

Maintain latest software and hardware versioning for all virtualized servers and workstations.

Brief executives on the security posture of servers and workstations throughout the enterprise

United States Marine Corps

Data Chief (September, 2007 – June, 2011)

Provided effective leadership to subordinate in the support and management of Active Directory, Microsoft Exchange 2003, Outlook Web Access, Windows Update Server, Microsoft SQL, Symantec Enterprise Vault, Public Key Infrastructure, and BlackBerry Management Servers. Conceptualize critical data structures of NetApp SAN and NAS architectures.

As an independent duty, managed and maintained all network devices on both the Unclassified and Classified networks for MARCENT Operations in Bahrain. *

Supervised, mentored, and trained a team of 8 Junior Systems Administrators

Provided troubleshooting support in resolving Tier 2 and 3 issues.

Created training program for users and junior administrators using Adobe Captivate and various Microsoft Products.

Maintained system backups using Symantec Netbackup and Netapp replication.

Created and maintained system designs and configuration documentation for the enterprise.

Provisioned and maintained 100+ VMware virtual servers and 600 desktops with 75 VDI clients

Restructured and relocated critical data structures of NetApp SAN and NAS architectures.

ComSec Responsible Officer and Secure Voice Responsible Officer in charge of all encryption devices.

Drafted procedure manuals for system administrators performing administration at the MARCENT Tampa HQ and MARCENT Bahrain Fwd HQ.

Performed an upgrade of Netapp disk shelves to address storage limitations.

Drafted tunnelling diagrams to support Commander’s communication back to the home network.

Systems Administrator (February, 2005 – September, 2007)

Effectively led and trained a staff of DOD employees regarding installing, testing, and troubleshooting network infrastructure while in Iraq.

Provided support in resolving Tier 1 and 2 issues.

Provided training to 50+ Marines on fiber optics installations and troubleshooting in both outside and inside plant environments.

Lead a commercialization team in the installation of over 20 miles of fiber optic cable. *

Supervised the processing of access requests and creation of user accounts for over 200 Marines’ deployment to Operation Iraqi Freedom (OIF) 06-08

Helpdesk Technician (June, 2003 – February, 2005)

Provided Tier 1 troubleshooting support to all user endpoint devices and some server services and applications.

Configured and maintained the Command and Control Personal Computer (C2PC) Network in support of the Fuji Interoperable Training Program 04-1. *

Developed and taught a class on C2PC to over 50 Marines with less than 12 hours notice to support 2nd Battalion, 23rd Marines’ training exercise.

Education

Bachelor of Science, Information Technology: Security Emphasis (May, 2014) – Western Governors University

Windows Security Readiness Reviewer (March, 2013) – Defense Information Systems Agency (DISA)

Certifications

November, 2010 Security+

December, 2010 Network+

April, 2011 Certified Information System Security Professional (CISSP)

April, 2011 VMware Certified Professional (VCP) 4

June, 2011 Certified Ethical Hacker (CEH v7)

October, 2011 A+

April, 2012 Cisco Certified Entry Network Technician (CCENT)

August, 2012 VCP 5

November, 2012 Cisco Certified Network Associate (CCNA)

July, 2012 Project+

December, 2012 CIW Database Design Specialist

January, 2013 Cloud+

January, 2013 CCNA - Security

March, 2013 ITIL Foundation

August, 2013 CIW Javascript Specialist

April, 2014 Microsoft Certified Solutions Associate (MCSA) Server 2012 (1 of 3 tests passed)

Awards and recognition

2 Navy and Marine Corps Achievement Medals 2 Certificates of Commendation 4 Certificates of Appreciation

3 Letters of Appreciation

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