RAHUL P. PATIL

Mobile: +91-996******* ~ E-Mail: acqzu7@r.postjobfree.com, acqzu7@r.postjobfree.com

SENIOR IT PROFESSIONAL:

IT Infrastructure Management / System Administration / Network Management

Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines

ITIL, MCP, CCNA & CCNP certified technocrat with over 9+ years of experience in:

~ System Administration ~ Project Management ~ Problem Management

~ Network Management ~ Disaster Recovery ~ Data Centre Management

~ Technical Support ~ Team Management ~ Network Security

SUMMARY

Last associated with Dana Group of Companies, Lagos, Nigeria as Group IT Manager

Proficiency in systems / network administration including diverse networking set-ups

Skilful in identifying project requirements and providing exceptional support as well as upgraded IT infrastructure and establishing quality assurance standards

Proficient in monitoring the on-going provisioning of server & storage capacity, incident handling and management of associated data centre server infrastructure across multiple locations

Expertise in management of the entire server operations with experience in setting-up / maintaining networks

Logical thinker and strong communicator noted for transforming IT organizations with support to global, enterprise –wide infrastructures

CORE COMPETENCIES

Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems

Preparing & maintaining servers, network documentation & procedures and addressing performance bottlenecks while ensuring maximum network uptime

Handling Installation, administration and maintenance of various software and hardware devices in a networked environment

Taking regular backup of server / database information & planning efficient storage, also monitoring and using network management tools, server tools & advanced troubleshooting skills in OS related issues

Addressing queries regarding the information system / software & extending onsite support to the clients, also maintaining directory including security domains, user profiles & other resources on the network

Spearheading IT Infrastructure Management, Data Centre Disaster Recovery, Service Delivery, IT Service Management and People Management

Recommending & implementing IT infrastructure requirement & upgrades to improve overall system performance and ensuring high levels of security & data recovery

ORGANIZATIONAL EXPERIENCE

Jan’12-Jully’15 with Dana Group of Companies, Lagos, Nigeria as Group IT Manager.

Role:

Responsible for Group IT Strategy, Infrastructure, Systems & Applications deployments for overall group companies and in ensuring smooth running of business operations with 99% systems up time

Responsible for smooth running of Helpdesk, Desktop support services, Application deployments & support services, LAN / WAN / WLAN Support, Supervise all daily and weekly IT procedures, report directly to Head of IT, Checking daily backups, all system interfaces, Server hardware and logs. Scheduling upgrades and security backups of hardware and software systems

Handled day to day IT requirements of the company such as user management: Setting up new users' accounts and profiles and dealing with password issues of Active Directory, troubleshooting and maintained desktop applications, LAN, WAN, IT security and telecommunications

Led a team of over 9 administrative & technical staff, Managing IT infrastructure across 18 location in Nigeria in different industries

Improved network efficiency over 45% as compared to previous year by effective design and testing, using network traffic monitoring tools/ sniffer and also worked closely with ISP’s (Netcom Africa)

Recommended and implemented network infrastructure which reduced time at a better price after tracking network traffic using multiple tools & techniques

Provided IT help-desk support to over 1000 users and performing routine audits of systems and software

Managed the IT budgets and expenditure of hardware and software, Recommended and implemented improvements and efficiencies

Collaborated with multiple vendors as per their contractual terms with the organization for ensuring the IT infrastructure with 99% uptime

Managed the internal & hosted network infrastructure including firewalls, servers, switches and telephony

Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs

Ensuring that software licensing laws are adhered to. Providing secure access to the network for remote users. Managing crisis situations, which may involve complex technical hardware or software problems

Work continuously on a task until completion, Prioritizing and managing many tasks at one time

Troubleshooting system and network problems and diagnosing and solving hardware/software/ networking faults and maintaining system 100% uptime for the Chairman/CEO

fully hands-on experience of latest technology developments Office IT setups, Networking, Windows Operating Systems, Microsoft Office, Active Directory, Group Policies, Webmail and Outlook functions, Mobile applications of Blackberry, Android, Windows and Apple platforms

Installing and configuring computer hardware, operating systems, printers and applications, Monitoring and maintaining computer systems of Chairman’s Office, roll-out of new applications

Projects Handled:

Networking: Restructured Networking at Dana house Head Office & Others upcountry’s location

VPN: Implemented VPN Connectivity Multiple Location throughout Nigeria Using Cyberoam & Pfsense devices

Active Directory: Implemented ADDS in all Location throughout Nigeria

Virtualization: Implemented VMware VSphere (ESXi) & Implemented N-computing Thin-Client System some location as per requirement

Renault Motors: Played a major role in setting up IT infrastructure for Renault plant at Nigeria

Website Development / SEO: Renault Nigeria, Aquadana, Kiamotors, Danagroup, online ticketing system with Remote support for all location

Corporate Antivirus implementation: Quick heal admin console & E-scan corporate

Implemented CCTV (IP-surveillance Camera’s, Door access control with time attendance

Accomplishments:

Contributed in revamping the existing enterprise network and implemented various “Infrastructure” Solutions such as network security, bandwidth management, virtualization on Dana group companies

Took several cost saving initiatives such as 20M yearly on bandwidth

Played a key role in increasing equipment, network uptime & decrease in downtime by 95% against 50% previously

Instrumental in resolving technical issues such as Network traffic / system crash/ Server issue by preventive methods & effective monitoring

Recognised for taking preventive action in IT infrastructure initiative and generated 0% downtime results thereof

All projects completed in time line

Reduced annual IT costs by 5M through continuous improvement and supplier migrations

Successfully built a three server VMware v-Sphere environment and saved 10M over 2 years

Capably identified over 20 vulnerabilities by testing infrastructure security, using both automated tools and manual testing

Experience in a technical managerial position involving supervising others, hiring, delegating tasks, handling customer inquiries, organizing team meetings, and training employees

Initiated intensive customer service training and standards for staff which reduced complaint handling from two days to two hours

Developed and put into place a successful remote service & complaint management program, which saved several hours of trouble shooting

Established competitive bidding and annual vendor qualification requirements, Negotiated an 18% price reduction in IT peripherals price for group

Sep’08-Nov’11 with Intelecorp Software (I) Pvt. Ltd., Navi Mumbai, Maharashtra as Network Engineer.

Role:

Improved network efficiency by over 50% compared to previous year by effective design and testing, using network traffic monitoring tools/ sniffer and also worked closely with ISP’s NOC (Reliance, Airtel, STPI, and TATA)

Designed structure LAN cabling switch basic configuration creating VLAN setup, port security, port fast, Troubleshooting prob. Related LAN. Operating & Configure Cisco Catalyst 2950, 2960 Switch, Tp-link, D-link, Web Smart Switch. Implemented CISCO IP-PBX SPA8000, SPA2102, and SPA921

Operated & Configured Cisco VOIP Phone System, Configure sip accounts, Allowing port in firewall, Check Bandwidth utilization, Signalling stack ( sip,h.323.skinny,skype,ringcentral,rtp), Enable Caller id, Conference and multiparty call, call park, voice mail, Conference and multiparty call, Calls Trunk, call forward

Provided IT help-desk support to over 200 users and accountable for the network and security implementation inclusive of planning, installation and technical documentation

Assessed Bandwidth utilization, Ping & Trace Reports, Wan Load balance, avoiding loops in LAN/WAN, Multiple proxy management in wan Gateways, Managing access control list in firewall, Allow VOIP ports in Firewall

Administered Windows XP Professional clients and also Windows 2003, 2008 Server as Active Directory Domain server, IIS web Server, Database MS SQL Server

Managed Active Directory including user with group policy/roaming profile, assigning disk quotas, managing DNS for intranet. Was responsible for licence and maintenance of software for PC

Looked after users and group accounts in Windows XP, win7 enterprise and accountable for troubleshooting IT infrastructure problems & ensuring backups of servers

PREVIOUS EXPERIENCE

Jun’07-Aug’08 with Rishabh Instrument, Nasik, Maharashtra as In-house Hardware/Network Support Engineer.

IT Setup & Responsibilities: Handling Network infrastructure & IT support – Windows 2003 Server, 60 stand-alone computers, Responsible for Hardware, Networking and Stand-alone machines

Perform installation, configuration, troubleshooting of PC’s, Laptops, to maintain IT Hardware and Software inventory

To support end users in resolving issues related to applications. To train end users and to resolve their application related queries. To co-ordinate with local carriers like ISP`s & AMC vendors to facilitate the smooth functioning of IT Setup

Analyse, influence and procure IT Hardware & Software that best suits the business requirement only after management`s consent, Organization`s website management by uploading new updates

Co-ordination with multiple vendors as per their contractual terms with the organization to ensure smooth

Functioning of IT infrastructure with 99% uptime. Assembling, Installation, configuration & troubleshooting of Desktop Computers, Installation & Updating Antivirus. Installation of software like Tally, MS-Office etc

Installation & configuration of network & local printers, Data backup of all systems. Installation, configuration and troubleshooting of Windows Server 2003. Monitor disk space, error log, message log, processes, and CPU utilization

Sep’05-May’07 with Indai Computers & Electronics, Nasik, Maharashtra as an In-house & Field Hardware/Network Engineer.

IT Setup & Responsibilities: IT Setup on offices (Designed by Indai computer) – Installation of System, application soft. Assembling and Maintenance of Computers, Centralized Network handling & maintenance, one Windows 2003 Server, 250 systems, Responsible for Hardware, Networking. And Stand-alone machines

Attending to customer’s queries on telephone as well as on field

To interact with users for the resolution of the issues related to system and voice peripheral

Perform installation, configuration, troubleshooting of PC’s, Laptops to support end users in resolving issues related to applications. Installation, configuration and to support application software’s like Tally, Microsoft office, AutoCAD

Installation, Configuration & troubleshooting of mail client like MS-outlook, Outlook Exp., Live mail, Thunder-bird

To install, configure & troubleshoot anti-Virus applications on desktop like Quick heal, e-scan, McAfee

Perform installation, configuration and troubleshooting of USB & Network Printers

To install, configure and troubleshoot operating systems like win 98, Win NT 2000, Win XP, Complete Hardware & Software Maintenance. Installation, Configuration & troubleshooting of Operating systems like win 98, Win NT 2000& Windows XP Pro.

Assembling, Installation, configuration & troubleshooting of Desktop Computers, Installation & Updating Antivirus. Installation of software like Tally, MS-Office etc., Installation & configuration of network & local printers, Data backup of all systems

Installation, configuration and troubleshooting of Windows Server 2003, Monitor disk space, error log, message log, processes, and CPU utilization, Installation, configuration and troubleshooting of Windows Server 2003

To resolve virus & spyware related issues. To maintain update and monitor antivirus server software

Monitoring all servers & other hardware like switch broadband routers, troubleshooting & resolve LAN related issues

To monitor WAN link and if require co-ordinate with ISP for the resolving related issues. Configuring and troubleshooting of WI-FI Access point

EDUCATION

SSC in Technical Electronics Tech. (‘A’) in 2003 with 60.40%

HSC in M.C.V.C. (Electronics) in 2007 in 55.17%

Information Technology & E. S. M. from Satpur I.T.I. Nasik, D.V.E.T. Mumbai University in 2005 with 67.40 %

BCA External Appearing from MSG Collage Malegaon (University of Pune)

Diploma in Local Area Network from Silicon Valley Nasik in 2006 with ‘A’ grade

Diploma in Computer Hardware from Silicon Valley Nasik in 2006 with ‘A’ grade

Certifications:

MCP Certified (Microsoft Certified Professional) MCP ID: 6368204 (Course completed in April 2008 in Networkers Academy, Nasik) with 2008 with 912 Marks from Microsoft Online Exam

CCNP Certified (Cisco Certified Network Professional) Exam IP ROUTE (Course completed in Jan 2011 in IP Solutions Dadar, Mumbai) in 2011 with 933 Marks from Cisco online exam

CCNA Certified (Cisco Certified Network Associate.) Cisco ID:CSCO11439007 (Course completed in April 2008 in Networkers Academy, Nasik) in 2008 with 986 Marks from Cisco online exam

ITIL Foundation Certified (Course completed Sep 2014 in Vinsys IT Services, Pune) in 2014 with 83%

PMP (Project Management Professional.) (Course completed Sep 2014 in Vinsys IT Services, Pune)

Other:

MS-CIT Exam in Oct’06 with 72.00%

PERSONAL DETAILS

Date of Birth: 1st September 1987

Languages Known: English, Hindi & Marathi

Address: Plot No.13, S.No. 58/1, Dynaeshwar Nagar, Near Gauti Bungla, Camp, Malegaon (Dist-Nasik), Maharashtra, India. Pin: - 423203

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