Lissa Gettys

Berea • *****

acqzu6@r.postjobfree.com • 440-***-****

Customer Service Representative with over 4 years of experience of; telephone, face-to-face sales, receptionist and call center. Aiming to use my proven customer service, sales, and communication skills to effectively fill the role in your company. PROFESSIONAL EXPERIENCE

AIRPORT ACURA Cleveland, OH

Client Liaison December 2014 – 2015

• Answer and route client calls, via computer or via switchboard telephone

• Greet and make all clients feel welcome, and assist them with any of their needs

• Check and send emails via Outlook, send invitations, and coordinate meetings

• File temporary tags with the BMV

• Receipt all (cash, credit card, money order, check) vehicle transactions in Reynolds & Reynolds system, as well as file in my records

• Take accurate messages for sales and management staff

• Input all dealer trade info into Reynolds & Reynolds system as well as light bookkeeping for vehicle trade transactions

• Send all FedEx packages

• Call all service clients to follow up with them in regards to their service OFFICE TEAM (Contract position)

Constant Aviation Cleveland, OH

Inventory management November 2014 – December 2014

• Count all incoming and current inventory

• Add or remove inventory in system to keep updated

• Determine what certain inventory could be sold to a third party if not needed STANLEY STAFFING (Seasonal Position) Valley City, OH MTD Products April 2014 – September 2014

Customer service representative

• Take all inbound calls (150+ per day)

• Follow all MTD procedures during call duration

• Extensive data entry

• Process orders for parts sales

• Utilize parts look up, and publications tools for all MTD products brands

• Navigate throughout multiple screens and programs while customer is explaining their problem

• Up sell/ cross sell all MTD merchandise

FIAT OF STRONGSVILLE Strongsville, OH

Receptionist October 2012 – 2013

• Answer and route all incoming calls on switchboard phone

• Delivering messages to all staff

• Greet and assist clients

• Track incoming vehicle inventory

• Post distribution

• Filling documents (credit applications, customer information, BMW, insurance information)

• Set appointments for salesmen as well as schedule meetings for general manager

• Writing and mailing payouts for outside work done for the company

• Stocking in all incoming vehicle inventory

ADDITIONAL SKILLS

• Experience with Microsoft Office – Word & Excel

• Excellent communication skills with a focus on customer service

• 70WPM Typist