Lawanda Ward

Office Manager / Administrative Assistant

832-***-****

acqzts@r.postjobfree.com

AREAS OF EXPERTISE

Executive Management Support

Staff Development

Client Relations

Business Correspondence

Database Administration

Travel arrangements

Filing

TECHNICAL SKILLS

MS Office Suite ( including Project & Visio), QuickBooks and 10 key proficiency

PROFESSIONAL EXPERIENCE

5/2010- Present Access Data Supply, Houston, TX

Administrative Assistant:

Primarily focused on running a small office

Payroll Processing

Draft company documents and new hire offer letters

Create excel spreadsheets

Input invoices from vendors into QuickBooks for payment and process weekly check run.

Print out weekly reports such as open invoices and balance details

Process new hire forms

Send new hire packets

Verify employment

Answer the phone when Receptionist is not available

1/2010-4/2011 Liberty Tax Service, Houston, TX

Tax Preparer:

Prepared personal, business or estate taxes

Answered the phone and filed customer’s tax returns

Helped customers amend their current or previous tax returns

Prepared 1099 for small businesses to send to their employee’s

1/2007-10/2008 Chemical Seal and Packing, Houston, TX Accounts Payable Clerk:

Reviewed procurement documents and invoices for accuracy

Inputted invoices from vendors into the company accounting system called Solomon for payment then process a weekly check run for all invoices due

Processed routine entries and posted financial transactions

Answered all incoming calls and routed them to the correct person

2/2006-8/2006 Verizon Wireless, Houston, TX Customer Service Representative:

Answered inbound calls in support of customer needs

Conveyed in a reassuring manner step by step instructions on how to resolve technical phone issues

Reviewed and issued audits on account information and processes

Performed queries in multiple databases, adhered to the company regulations and assisted in ordering new or replacement equipment

6/1999-9/2005 Citigroup, Houston, TX Customer Service Representative:

Answered an average of three hundred customer calls in a day through the call center queue

Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their account

Assisted merchants/vendors with authorization sales on accounts with credit issues

Processed applications for new accounts and closed accounts due to Chapter 7, 11 or 13 bankruptcy

EDUCATION & CERTIFICATIONS

University of Houston Downtown, College of Business

Bachelor of Business Administration, Minor in Management

Contact this candidate