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Engineer Customer Service

Location:
Chicago, IL
Posted:
July 29, 2015

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Resume:

Imran Zahid

**** ****** ***, #***

Skokie, IL ***76

acqztq@r.postjobfree.com

773-***-****

OBJECTIVE:

A skilled associate in the RF Communications industry with proven achievements in UMTS, GSM and CDMA. DAS professional with design, implementation, and parameter change experience. A goal-oriented team player with strong troubleshooting, analysis, and problem-solving skills with ability to perform job tasks with minimum supervision and guidance.

EXPERIENCE:

Alcatel-Lucent Technology Naperville, IL 8/26/2013- 5/1/2015

CDMA/LTE Deployment Operations RAN Engineer

Supported of CDMA and LTE operations from deployment through customer turn over. Once the equipment has been physically installed, powered up, tested and integrated I was responsible for monitoring and maintaining active status of all RAN network elements until the network element is turned over to the customer.

Responsibilities:

Worked in a team environment to support, understand and troubleshoot the customer RAN network (understand CNDDs, provisioning scripts, config files, etc) to support the deployment of CDMA and LTE base stations.

Responded directly to calls and requested into the call center and troubleshoot problems as well as supported internal teams with maintenance activities.

Troubleshoot and resolved CDMA cell site problems.

Ensured base stations are operational (links are up, alarms clear, etc., sites ready for RF teams, and live traffic).

Interface directly with deployment and development teams which included installation, RITC, RF, PM’s, FOA, etc.. to resolve site problems.

Executed procedures and tools in place to support on time RAN delivery.

Provided operations support to the RF team in their optimization activities by creating as well as running work orders to make parameter changes when needed.

Executed risks and contingency plans, and escalated quality issues.

AT&T, Schaumburg, IL 6/17/2013- 7/26/2013

RF Engineer

From predetermined AT&T Mobility cell sites tested infrequencies in the Chicago land Market. Managed the LTE preparation and enhancements to ensure infrequencies are eliminated.

Additional services were:

•Developed RF Data Sheets whenever necessary

•Reviewed planned RF Design and evaluate action needed to execute

•Supported RF Engineers in RF Design Plan

•Reviewed site RF data with RF and implementation team to determine scope of work and costs

•Performed site visits when necessary to test RF infrequencies to report back to RF team

Motorola Solutions, Chicago, IL 5/1/2012- 10/19/2012

NOC/NMO Agent 10/1/2011- 11/11/2011

Supported customer’s network during the maintenance window.

Dialed into the store network and ensured network is online and visibility from the NOC.

Connected access points to the HP ProCurve switch and the AP controller via Ethernet cabling.

Followed an extremely detailed script to log into the store server and run through a specific procedure.

Communicated with field techs to integrate a new network through the scripted process.

Reported all equipment that was not visible or configured to the vendor.

NextG Networks, Inc. 10/2010- 12/2010

Chicago, IL

RF Engineer (Contractor)

•Supported DAS technology and Nodes through design, implementation, and parameter changes.

•Configured cabinets.

•Optimized on UMTS and GSM 850/1900 technologies.

•Collected data and processed it using tools: Agilent, Windcatcher and GSM.

•ATP testing on DAS equipment.

•Shakedown nodes after ATP.

Clearwire, Chicago, IL 09/2009 – 09/2010

RF Engineer I (Contractor)

•Responded to all NOC call outs within a specified area and contact the appropriate field staff to resolve a system problem.

•In maintenance window completed radios add, moves, deletes, and T1 reconfiguration.

•Determined the cause of equipment failure using various types of complex test equipment.

•Maintained accurate records of equipment assignments.

•Implemented, conducted and coordinated the smooth operation, repair, maintenance and expansion of all systems in market.

•Visited field to verify all facilities are clean, functioning properly, alarmed properly and measures are being taken to correct any deficiencies.

•Ensured that all pertinent information for site updates is properly documented in site logbook monthly and annually.

•Operated, maintained and repaired all components of the system in and around the assigned area of responsibility.

•Troubleshoot and resolved customer complaints concerning technical problems with the system.

•Supported Customer Service and Sales staff by interfacing regularly to report on network outages as well as network enhancements.

•Provided field support for new cell construction in the following areas: on site supervision, equipment delivery coordination, path alignment coordination, equipment installation, cell turn up, and cell optimization.

•Coordinated and performed maintenance of cell sites which involved the emergency generator, batteries/power equipment, the AC units, microwave dishes, antennas, towers, locks and fences, coax cabling, etc.

•Maintained PSTN and cell site circuits by routine or fault testing and repairing as needed.

•Assisted where needed to identify customer system and equipment problems.

•Programmed and tested new products.

•Maintained cellular radio equipment by correctly aligning frequencies with test equipment. Test for faulty circuits, repair or replace as necessary, and take radio measurements to ensure appropriate signal strength or quality.

•Maintained microwave radio equipment by aligning frequencies with test equipment.

•Determined supplies and equipment needed for replacement of defective system components.

Cricket Communications, Chicago, IL 04/2008 – 04/2009

RF Engineer I (Contractor)

•Planned and Designed Cluster drive routes for Cricket according to network layout and coverage.

•Collected, exported and processed the data on Agilent 12 at CW and As-Built sites.

•On Planet EV processed, optimized, and designed the entire network.

•Drove the entire cluster and then import data from Agilent to process it.

•On J-beam antennas did electronic tilting on different degrees and then labeled them.

•Walked and collected In-building Data with the device called N-Sync II, and then plot the data with the help of latitudes and longitudes on MapInfo.

•On WindCatcher Ver 260 rev .04 processed data.

•Worked with EVDO, collected data, and perform http tests to verify the speed of upload and download.

T-Mobile, Miami, FL 03/2008 – 04/2008

RF Drive Test Engineer (Contractor)

•Tested In-building losses.

•Planned and Design Cluster drive routes for T-Mobile according to Network layout and coverage.

•Testing included signal coverage inside and outside of the site and importing maps on TEMS.

•Monitored frequencies, Data throughput, Channels, BSCH, RSSI, and Ec/Io.

•Generated daily reports for Clients for various parameters such as Call set up failures, call drops, Call blocked, Low streaming for Data network, Data FTP Downlink and upload time frame failures, Data connection Failures and Hand off.

AT&T & Ericsson, Chicago, IL 01/2008 – 2/2008

RF Drive Test Engineer (Contractor)

•Configured for IMA with EUL Activation and BWA which is testing of new system parameters, features, and software updates to ensure the proper functionality of the radio base stations in conjunction with the switching equipment.

•Planned and Design Cluster drive routes for AT&T and Ericsson according to Network layout and coverage.

•Testing included voice and data coverage.

•Monitored frequencies, Data throughput, Channels, BSCH, RSSI, and Ec/Io.

•Generated daily reports for Clients for various parameters such as Call set up failures, call drops, Call blocked, Low streaming for Data network, Data FTP Downlink and upload time frame failures, Data connection Failures and Hand off.

Lucent Technologies & Ericsson, Midwest 10/2007 – 01/2008

RF Drive Test Engineer (Contractor)

•Performed Field testing for four different markets.

•Planned and Design Cluster drive routes for AT&T and Ericsson according to Network layout and coverage.

•Agilent 9.1/11.1 and Tems 7.1/ 8.1 data tools were used to collect radio frequency coverage on GSM and UMTS network.

•Post Process data on Lucent LDAT and MapInfo to review network coverage in Minnesota, Rhode Island, Virginia and state of Wisconsin.

•Testing included voice and data coverage.

•Monitored frequencies, Data throughput, Channels, BSCH, RSSI, and Ec/Io.

•Generated daily reports for Clients for various parameters such as Call set up failures, call drops, Call blocked, Low streaming for Data network, Data FTP Downlink and upload time frame failures, Data connection Failures and Hand off.

Taylor Business Institute, Chicago, IL 09/1997- 08/2006

Dean/Instructor of Electronics Engineering Dept

•Taught electronics engineering classes.

•Manage electronics department by creating reports of different statistics.

•Assist dean of education department for different tasks.

•Perform and assists labs and hands-on-experience.

•Help finding jobs for graduates.

•Manage institute in the evening shift.

SKILLS:

Application Software: WindCatcher Rev 2.6, Agilent 12.1, Planet EV 4.3, Street & Trips 2008, MAPINFO 7.5, Delorme Street Atlas 2003, TEMS 5.0/6.0.1/6.1.6/6.1.7/7.1.1 Motorola FLASH software, NOVATEL Mobile Phone Tool, Wireless IP Network Data (WINDS), Nokia, Windows 95/98/ME/NT 4.0/NT 4.0 Server/2000 Professional/2000 Server/XP, Microsoft Office 2000 and Microsoft street and trips. Basic understanding of networks i.e. VLAN, WLAN, Routers, APs, Gateways etc… Understand what a MAC address is, what an IP address is and have experience with them. Excellent documentation skills

Hardware: Motorola NETMON, Novatel UMTS Card, Trimble GPS, Dell PowerEdge Servers, Compaq Proliant Servers, HP Network Printers & Print Servers, IBM NetVista Desktops, IBM ThinkPad, Dell Dimension, Compaq Deskpro.

EDUCATION: Bachelor’s in Electrical engineering.

EAST WEST UNIVERSITY CHICAGO, IL

REFERENCES: Available upon request



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