TECHNICAL SKILLS

Programming

Java, Eclipse

Hibernate

JSP, JSF, Primefaces

Spring Framework

Maven

JavaScript, Titanium Appcelerator

VB.NET, Visual Studio 2010

MySQL, Oracle

Bootstrap, HTML, CSS

Tomcat, Wildfly

Networking

LAN/WLAN/WAN/PAN (all 802.11) Setup/Optimization

Network routers, switches and hubs

Remote Desktop Assistance

Subnetting

Wi-Fi device set up

Cisco Packet Tracer

Software

Windows 8.1, 8, 7,

Vista, and XP

Antivirus suites/Firewalls

MS Office 2010/2007

Hyper-V

VMWare

Google Apps

iReport

iOS

CyberSource

Magento

Hardware

Data encryption, backups, recovery, cleanups, and images

Partition and format SATA and SSD drives

PC/Laptop maintenance

Printer troubleshooting

ALYSSA CABACUNGAN

175-45 88th Avenue Apt. 1G Jamaica, NY 11432 Cell: 917-***-****

E-mail: acqztm@r.postjobfree.com • LinkedIn: www.linkedin.com/in/alyssacabacungan

SUMMARY OF QUALIFICATIONS

A computer services professional with extensive training in both computer software and hardware systems

Knowledgeable in Java, JavaScript, VB.NET, MySQL and Oracle

Have developed windows and mobile applications

CompTIA A+ and Network+ Certified

Able to type 70 WPM

Sent by college to Japan for a one-week student exchange program (Asian Student Kosen Experience Program)

Awarded "Outstanding Student Award", "Best in Practicum Award" and "Leadership Award" during college

Major Strengths: Technical support, quick response time, improving productivity, flexible, persevering self learner, analytical thinker

PROFESSIONAL EXPERIENCE

Customer Service/ IT Helpdesk 8/2014 – 3/2015

Cache Inc., Manhattan NY

Provides technical assistance and support for incoming Cache stores’ queries and issues related to computer systems, software and hardware

Takes customers’ calls to answer any inquiry or grant requests they may have for their web orders (order cancellation, shipping upgrade, refund processing, etc.)

Reaches out to customers to verify billing and shipping information for their web orders in order to avoid fraud

Issues gift cards to hundreds of customers through a fast and efficient process

Developed a windows application for Cache stores’ computer network information

Apps Developer 8/2013 - 1/2014

AppSource Inc., Philippines

Developed a digital brochure for Nippon Koei, a Japanese engineering firm. The application is being used by their executives for business development

Worked with clients to gather requirements and process change requests

Implemented user interface experience (UIX) to maximize usability of the application

Computer Programmer 7/2013 - 8/2013

Pocketsoft Philippines, Inc.

Developed and improved company’s website using Java and MySQL

Integrated iReport software to company’s web application in order to

build PDF reports for a dynamic report design

I.T. Support Intern 4/2012 - 5/2012

NCO Group, Makati City, Philippines

Monitored and maintained company’s 200+ computer systems as well as

its internal network infrastructure daily

Provided technical support to internal staff resulting in 100% satisfaction

Accomplishment: Awarded “Best in Practicum” from company which partnered with college

EDUCATION

Baruch College, Manhattan, NY 1/2015 – 05/2015

Certificate in Java and Oracle Development

Per Scholas Institute for Technology, Bronx, NY 4/2014 - 7/2014

Computer Technician Training – A+/Network+ Training Course

Emilio Aguinaldo College, Manila, Philippines 6/2008 - 4/2013

Bachelor of Science in Computer Engineering

Accomplishments: Awarded “Outstanding Student Award” and “Leadership Award”

Contact this candidate