Linda Lester Walker Cell 909-***-****

Objective To obtain employment with a company and industry in which I utilize my vast Customer Service skills, loyalty, as well have the opportunity for growth within the organization.

Experience September 1, 2011 to Present

Trinity Acquisitions Corona, CA

Title Collector

Collection on past due credit card delinquencies

Process payments over the phone

Set customer repayment plans

Working on auto dialer

Achieved monthly goals for debt recovery

March 6, 2006 - February 13, 2011

Wells Fargo Home Mortgage San Bernardino, CA

Collector 3

Achieve goals on a monthly basis, on or above target

Counselor borrows on their account to help them save their home

Contribute to lowering delinquent levels to achieve monthly goals as a department as well as an individual.

Manage 30,60,90,120 days delinquent accounts

Receiving about 160 inbound calls per day

Taken as many as 200 outbound calls

Working on auto dialer

Process mortgage payments over the phone

Update borrow financial information over the phone to be set up for repayment plan and other work options

September 12, 1992- December 22, 2005

Adelphia Communications Ontario, CA

Customer Service Representative

Assist potential customers with determining needs and establishing cable television and internet services.

Assist with billing matters for existing customers as well as payment arrangements.

Introduce new and existing products to customers for possible upgrades of service, effectively assisted customers with technical concerns over the phone.

Qualifications Customer Service Sales

Data Entry Analytical Skills

Collector 3 Auto dialer

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