Penny Weiss

**** ******* *****. *******, ** ***** 407-***-**** acqzsn@r.postjobfree.com

Seeking a full-time Executive Assistant position where I can utilize my extensive administrative and technical experience to support high-level executives. I have over 20 years of administrative and executive assistant experience. I am highly organized, detailed, technically savvy, and extremely pro-active. I am also a team player, and have the dynamic ability to adjust priorities based on my employer’s needs.

PROFESSIONAL EXPERIENCE

Household Manager – Cumming, GA

05/10 to Present

Currently working as a household manager for a busy family of four. Staying current with changing technology in the following areas:

Creation and maintenance of a hobby-based blog on Blogger.

Using Google Ad Sense and Google Webmaster Tools for search engine optimization and maintenance of blog analytics.

Creation and maintenance of Google+ and Facebook Communities related to blog.

Utilize Google Docs to create, edit, share, and upload documents (docs, sheets, and slides) as part of community party planning events.

Using MS Office (Outlook, Word, Excel, and Publisher) for various ongoing needs.

Adventist Health System – Lake Mary, FL

01/07 to 05/10

Help Desk Analyst Associate

Provided Level 1 IT support via phone and email to over 43,000 employees in call center environment for large not-for-profit healthcare organization which included login issues, password resets, printer problems, and other general PC issues.

Lead team in # of incoming calls and emails taken and resolved with first call resolution.

Performed Active Directory, Cerner, Citrix, Nextgen, and various other software application password resets for customers.

Used Sharepoint as a resource for documentation, and training purposes with other teammates.

Properly documented, transferred, and assigned incidents to clinical or IT team members for second level or higher resolution.

Executive Assistant to CCIO, CMIO, VP of Business Systems, and 13 Clinical IT Directors

Managed daily workflow of the CCIO, CMIO, and VP of Business Systems, including scheduling appointments, maintaining highly complex calendar, telephone, department meetings, expense reports, travel logistics and itineraries, etc

Complex calendar management and high-level administrative support for 13 IT Directors reporting to CCIO, CMIO, and VP of Business Systems.

Managed interview schedules (travel logistics, itineraries) for all potential Clinical IT Director candidates.

Streamlined new hire equipment (PC and phone) request process which resulted in equipment being ready on new hire’s first day.

Attended weekly, monthly, and quarterly meetings to prepare and distribute minutes.

Managed and coordinated heavy travel schedules for executives and direct reports; prepared travel documents (domestic and international destinations); and performed all necessary follow-up.

Created, compiled, and analyzed data into complex presentations, reports, spreadsheets, documents and email.

Streamlined expense report process for CCIO for better turnaround of reimbursed expenses, and monthly reconciliation of American Express account.

Department ambassador for all new hires (processing of paperwork for new equipment and security access, guided office tours, access badges, and relocation assistance).

Responsible for department’s on- and off-site meeting logistics, catering, and related follow-up.

Maintained all office machinery for 3rd floor copy room.

Transit Resource Center – Oviedo, FL

10/03 to 01/07

Executive Assistant to the President

Responsible for creation of complex proposals for consulting services based on RFP’s issued by government and private sector transit authorities. This included, but was not limited to executive summary, project understanding, statement of work, project summaries of related experience, detailed inspection process, and cost proposal.

Managed daily workflow of the President which included screening and prioritization of all incoming email, scheduling appointments, maintaining highly complex calendar, telephone, department meetings, travel logistics and itineraries, etc.

Coordinated and managed complex travel schedule, including international (Hungary, China, Spain) logistics for President, senior leadership, and over 35 consultants.

Updated all existing marketing collateral such as project summaries, inspection process, and created new collateral as requested.

Managed the creation and implementation of company website using third party web design firm.

Conducted internet based market research to grow business which resulted in more than 10 contracts awarded to the firm for consulting services.

Prepared and composed correspondence to support executive management as directed.

Responsible for maintenance of all electronic and physical files and records.

Managed annual Christmas Party event.

Provided assistance to President on special projects as needed such as buying and selling used buses through Ebay Motors.

Developed job manual for Executive Assistant position including screen shots and detailed procedural documentation to assist in the training of temps and new hires.

Various Temp Staffing Agencies

08/02 to 10/03

This time was spent relocating from CA to FL, getting settled into my new home, and doing temporary work with large companies such as Harcourt Publishing and Precor until I found the right opportunity.

Eagle Security Systems – Chico, CA

10/01 – 08/02

Executive Technical Assistant

Provided comprehensive technical administrative support to executive offices of the President, CFO, Customer Relations Director, and Operations Manager.

Managed the smooth and accurate flow of paperwork on all new consumer and government accounts from initial sale through service maintenance.

Developed procedures manual for my position to assist in training of temps and replacement.

Facilitated rollout of alarm monitoring center and acted as a liaison for follow-up and troubleshooting.

Coordinated various departmental projects, which included the implementation of a new filing system to increase file retrieval.

Responsible for taking minutes and participating in all executive, administrative, and operations meetings.

EDUCATION

Associate of Arts Degree, PC Applications/Office Administration, West Hills College, CA - May 1996

Six certificates in office administration - 1992-1996

TECHNICAL SKILLS

Windows 7, XP

IE; Chrome

Google Ad Sense; Google+, Facebook, Google Webmaster Tools

Service Desk

MS Office 2010, 2007, 2003 (All apps)

Sharepoint, Google Drive, Google Docs

Concur

Goldmine

Filemaker Pro (MAC OS)

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