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Customer Service Representative

Location:
Bronx County, NY
Posted:
July 29, 2015

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Resume:

Gregorina Nuñez

Address: **** ***** *** ***. **, Bronx, NY 10467 – Tel: 917-***-**** – Email: acqzq4@r.postjobfree.com

OBJECTIVE

To obtain a position where I can utilize my skills and knowledge and thus become part of a company that will provide me with the opportunity for professional career growth.

EXPERIENCE

The Manhattan Club, LLC, New York,NY

Contract Processor/Examiner July 2014 – January 2015

Examined the chains of title using ACRIS

Generated Transfer Tax Forms (ACRIS) and assisted clients and their attorneys with questions regarding proper execution

Calculated State and City Transfer Taxes

Prepared legal instruments for recording (Deeds, Mortgages, Powers of Attorney, Satisfactions and Mortgage Modifications)

Reviewed loan collateral for proper completion and forwarded to loan services

Assisted owners with the sale of their timeshare, and answered all queries

Administrative Coordinator February 2010 – July 2014

Organized and provided documents, reports and information to department and internal clients in a useful and well-organized manner

General administrative duties including but not limited to answering phone calls, mail distribution, filing, scanning, faxing, and shipping

Courteously greeted incoming clients

Generated daily and weekly reports to department directors (TimeShareWare database-SAM)

Reception and Gifting Assistant September 2006 – February 2010

Provided general information for hotel owners and guests with inquiries

Generated daily and weekly reports to department directors in TimeShareWare database

Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries

Directed visitors by maintaining employee and department directories; giving instructions

Provided administrative support to the Director of Referrals and Sales, duties including but not limited to answering phone calls, mail distribution, filing, scanning, and creating reports.

Supervised and maintained inventory within the sales and referral department

Researched and analyze referral request via telephone and mailing correspondence

Generated daily referrals for new owners.

Responsible for large sum of Visa Cards and various restaurant gift cards, including pick up, assortment, and accounting into inventory

EDUCATION

Monroe College, City University of New York, Bronx, NY

Associates Degree, Business Administration (GPA 3.0) January 2000-December 2002

Yearly Hospitality Trainings, years 2006 – 2014

SKILLS/KNOWLEDGE

Highly organized with acute attention to detail

Ability to multi-task

Excellent verbal and written communication skills

Ability to work independently with little supervision and highly dependable

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), Adobe PDF,TimeShareWare Software (SAM, NEXT), Automated City Register System (ACRIS)

Ability to deal with difficult clients/customers

Bilingual in Spanish/English



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