Suzanne W. Lockwood

***** ***** ******

Westminster, CO 80031

678-***-****

acqzpt@r.postjobfree.com

EXPERIENCE:

J une 2010 – June 2015. Dekalb Office, Alpharetta, GA Sales Administrator / Bid Team Administrator

● Assist salespeople in quotation generation in the Government and Education Markets, following the mandated rules and regulations for GSA and State Contract orders

● Ensure standard processes are followed to maintain consistency and efficiency

● Place orders for customers, working with vendors to track orders, correct any price discrepancies, and coordinate the installation of furniture to meet the customer’s needs

● Work with vendors to ensure product received is correct and arrives on time. Communicate shipping information to sales, project management, and customers for scheduling purposes

● Research and resolve any problems with orders from pricing discrepancies, incorrect product or finish, backordered product and payment issues

● Facilitate the bid process (“Bid Owner”) and organize bid meetings

● Utilize Excel, PDF, and PowerPoint with the Bid Team to complete consistent bid response packages January 2005 August 2007, August 2008 June 2010. Office Images, Inc., Atlanta, GA Client Services Coordinator (returned after one year hiatus)

● Assisted three sales people with proposal and bid documents through the use of Team Design Software and Haworth’s on line systems

● Submitted orders for furniture and accessories through various manufacturers and utilized Haworth’s online order and proposal system, Orderline

● Verified and tracked order acknowledgements, including pricing discrepancies, ship dates, and product errors

● Maintained vendor relationships to obtain product information and pricing on behalf of customers and sales staff

● Responsible for all punch and warranty work, creating service work orders, ordering any parts necessary, and invoicing Haworth for warranty labor

February 2008 – July 2008. The Alexander Group, Inc., Stamford, CT Consulting Support Manager

● Office management and administrative support to consulting and management staff

● Consulting support services, including creation and accurate proofreading of proposals, presentation reports, discussion guides, interview notes, and general correspondence

● Marketing support, including administration of Salesforce.com, focused company / industry research and report generation and completing targeted eBlasts

● Assist with new hire orientation (training new hires in the voice mail, email, and telephone system usage as well as how to submit timesheets, expense reports, etc.) S eptember 2007 – January 2008. Cartesian, Ltd. London, United Kingdom Office Manager

● Responsible for day to day management of office and its 100 plus employees

● Managed contracts for office equipment and machinery, office services, and supplies as well as the maintenance of such items

● Liaison for managing agents of office and tenants

● Coordinated client and internal events held at the offices and off site

● Completed an orientation with new staff members maintained PBX system and staff “Holiday Log” June 2004 – January 2005. Advanced Security and Controls, Inc., Atlanta, GA Administrative Assistant

● Generated custom alarm, CCTV, and access control proposals for new and existing clients with the use of MS Word and Excel

● Converted Excel spreadsheets into Access databases for customer access card information and created mail merge documents for mass mailings

● Used S2000 order management software to process and track completion of service requests

● Updated training material and developed standard documents for order placement, shipping, and tracking

● Managed the ordering of parts needed for each job as well as the tracking and receiving August 2003 – April 2004. Alfred Williams and Company, Raleigh, NC Administrative Assistant / Customer Administrator

● Assisted five salespeople to ensure successful ordering and delivery of products

● Used Khameleon order management software to process orders

● Responsible for proper invoicing of clients using Excel and Khameleon

● Verified acknowledgements for correct product, pricing, and lead time January, 2001 – August, 2003. WorkPlaceRx / Chase Office Environments, Atlanta, GA Administrative Assistant / Office Manager/ Sales Assistant

● Responsible for payroll and accurate time sheet entry using Excel and ADP

● Utilized Peachtree Accounting software for Accounts Payable and Accounts Receivable

● Created estimates and purchase orders in Great Plains Dynamics for Sales Executives

● Organized and maintained literature, samples, and office supplies

● Aided in design and creation of marketing packages, PowerPoint presentations, and special projects including creating an Access database to facilitate mass mailings February, 1999 December, 2000. Holiday Inn Oceanfront Resort, Hilton Head Island, SC Sales Manager / Coordinator

● Managed sales office and worked directly with sales teams for two properties

● Prepared daily, weekly, monthly, and yearly reports using Excel and Word

● Responsible for sales of meeting and banquet accommodations for the island conference facility

● Recruited new markets and increased revenues for existing market segments S KILLS:

Microsoft Applications: E xcel, Word, PowerPoint, Publisher, Access, Outlook A ccounting and Order Management Software: P eachtree Accounting, Great Plains, Khameleon, Team Design, ACT!, Salesforce.com, Hedberg

P ersonal Attributes: Punctual, personable, and organized maintain high customer service standards able to work independently and as a team player diligent, willing to learn, proactive analytical problem solver

EDUCATION: 1 993 1997 College of Charleston Charleston, SC Bachelor of Science in Business Administration with a Concentration in Hospitality and Tourism Management

AWARDS:

2013 Employee of the Year Award DeKalb Office

2012 Humanitarian Award DeKalb Office

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