Vincent Jones

*** ***** **

Calumet City, IL ****9

acqzoe@r.postjobfree.com

708-***-****) Cell

708-***-****) HM

Professional Statement

I am a Professional Unique and creative Network and Desktop consultant that will use wit and logic to resolve issues and streamline productivity. Also having experience in plan, design, and implementation of network and desktop technologies I have successfully demonstrated a record of success in troubleshooting computers increasing efficiency, securing data and optimizing the access and utilization of shared information using a variety of hardware and software. I display Innovative customer service skills in resolving of technical issues and the educating of end-users remotely and locally. I am viewed as a competent team player making significant contributions to the team and individual success. I am looking to learn and apply new technologies and business methodologies.

EXPERIENCE:

IT Technician December 2014- Present

Navco Security Services

● Maintained existing networks and detailed project plans to build new networks according to specifications and requirements

● Managed broad range of installation, upgrade, rollouts and troubleshooting projects for windows based networks

● Expanded background knowledge in windows, mac and email implementations and reconfigurations

● Ability to quickly and appropriately troubleshoot and repair problems onsite and remotely

● Developed and strengthened relationships with staff, customers and partners

● Monitor and respond to software and hardware related issues

● Installed, configured and supported Microsoft Office suite and email for end users

● Designed, configured and installed Network Video Recording systems for local and remote use

● Configured and installed IP Cameras for onsite monitoring of physical devices and company assets

IT Technician December 2013- December 2014

Video and Sound Service Northlake, IL

● Install hardware components in Servers and Clients

● Install Software (proprietary and commercial)

● Maintain or repairing equipment

● Troubleshoot a variety of computer issues

● Setup computer security measures

● Configured computer networks

● Offer technical support on-site or via phone or email

● Configure and install Network Video Surveillance software and equipment

● Troubleshoot camera connectivity and use issues

Network Administrator Aug 2012- Nov 2013

TekSystems (Thornton Township School District 205) South Holland, IL

• Administered Support of High School District and District office’s Network

• Supervised Desktop Support Techs at the 3 District school assigning daily task and follow up

• Support and configuration of Wireless LAN controllers and Access Points Switches and routers

• Setup and configuration of Smart and Polyvision interactive education boards

• Scheduled and administered server back up's

• Trained district staff and faculty on new devices and software once installed or replaced

• Collaborated with Desktop Support team for resolving daily issues

• Provided back-up Desktop Support to end users and Administrators in the District

• Installed and configured Avaya VoIP phones for staff

Windows 7 Deployment Technician May 2012- August 2012

Randstad Technician Chgo, IL (Northern Trust Bank)

• Managed Microsoft-based network running XP, Windows 7 and Lotus Notes.

• Received assets, moving equipment within and/or between facilities

• Staged equipment for build/image activity

• Interviewed clients as part of pre-deployment asset discovery, executing procurement policy

• Updated asset management system to reflect work performed, monitoring daily activity

• Installed and maintained PC hardware and software

• Created user accounts and managed password and group policy objects within AD environment

• Supported user remotely using Windows remote assistance and Cisco Anyconnect

• Supported Blackberry users unlocking and activating accounts, also configuring wireless sync for Blackberry via Lotus notes

Desktop Support/ Field Tech January 2012 – April 2012

Aerotek Chgo, IL (Ford Motor Company)

Preformed upgrades on desktops and laptops from Windows XP to Win 7 Professional

Helped create Windows 7 image for distribution on network Servers for roll out

Diagnosed and troubleshot desktops and laptops that had issues during upgrade performed on devices

Configured and upgraded printers to run on Win 7 platform

Performed high level triage of hardware and peripherals for optimal use of Windows 7

Desk Side Support including PC refreshes, break/fixes, and troubleshooting of Windows Operating Systems, MS Office, etc.

Replace cards in network devices at the permission of the maintenance vendor (Customer Replaceable)

Perform Problem Determination to test and resolve wireless problems (ie bring wireless laptop to location to verify if wireless is working in that area).

Procured, received, documented and tracked inventory of all computer equipment and software licenses.

Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.

Identified and removed computer viruses and provided major repairs in accordance with outside vendors.

Installed, configured (using imaging software), maintained and troubleshot applications.

Desktop Support Technician March 2010 – December 2011

IntelligIS Inc, Chicago, IL

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.

Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.

Preformed upgrades on desktops and laptop from Windows XP and Vista to Win 7 Professional

Tracked and de-escalated technology and both computer and telephone equipment systems.

Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.

Procured, received, documented and tracked inventory of all computer equipment and software licenses.

Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.

Resolved Windows and Internet Explorer issues on desktop and laptop.

Identified and removed computer viruses and provided major repairs in accordance with outside vendors.

Performed wiring and daily maintenance of internal computer systems.

Resolved Windows related issues, Internet Explorer issues and other PC software related issues.

Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports

Field Support Technician May 2009 – February 2011

Toys R Us, Chicago, IL

Installed, configured (using imaging software), maintained and troubleshot applications.

Provided second level support to Technical Support Center.

Produced backup software for distribution and maintenance all computers and peripherals.

Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.

Maintained accurate, complete and up-to-date inventory records of all computers and printers.

Coordinated the logistics of technology requirements and setups during multiple office relocations

Internal PC Support Specialist May 2003 – May 2009

The Home Depot, Chicago, IL

Provided network administration to include LAN troubleshooting and resolution.

Supported more than 400 end-users with computer, network systems and peripheral devices.

Managed the configuration and performance management of all PC systems and telecommunications.

Maintained passwords, data integrity and file system security for the desktop environment.

Installed, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.

Recommended hardware and software solutions and upgrades using established procurement processes. Established, review, approve and process quotes, requisitions and purchase order for capital equipment.

I/T Specialist May 2001 – June 2002

TekSystems, Atlanta, GA

Installed, Configured and maintained daily operation of Windows server 2000, 2003

Installed, Configured and maintained daily operation of Active Directory

Resolved customer issues via telephone and remotely in a quick and professional manner

Assisted in the development of high-level (“triage”) troubleshooting procedures

Worked with engineers and 3rd party vendors to arrive at permanent solutions to network issues

Built rapport and elicit problem details from end users and customers

TEK Professional, I/T Specialist May 1999 – April 2001

TekSystems, Atlanta, GA

Installed, Configured and maintained Network Operating Systems for customer use

Assisted with Network outage recovery efforts developing work-around to problems occurring

Demonstrated Network fundamentals and principles

Interacted with appropriate departments within IT to restore service and/or identify problems

Managed and maintained computer hardware and software installations on client pc’s

Thoroughly and accurately documented all work performed and follow-up with customers

Knowledge of networking and cabling specifications and standards

SKILLS

A thorough knowledge of operating systems, networking, hardware and software

Excellent problem-solving skills

The ability to explain problems and solutions clearly to non-technical users

The ability to prioritize, work under pressure and meet deadlines

A patient and methodical approach

The ability to work alone or as part of a team

An awareness of health and safety.

CERTIFICATIONS

CCDA-8/08

CCNA-7/08

CCENT-6/0 (CSCO11480585)

Microsoft Response Point Certified Specialist

Microsoft MCP

Microsoft Certified Technology Specialist (6925948)

EDUCATION

Associate of Applied Science Degree (Network Systems Administration) DeVry University, Tinley Park, IL 2013

Bachelor of Science Degree (Network and Communication Management) DeVry University, Tinley Park, IL 2015

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