Kiana Keaton

*** ****** ****** #**

Brooklyn, NY 11217

acqzo3@r.postjobfree.com

(C) 646-***-****

I am an independent employee that can operate with minimal supervision and can also appreciate a team driven atmosphere. I maintain the highest level of integrity for my employer.

Qualifications: Proficient in Microsoft Office, Windows 8, Excel, Power Point, Google and Yahoo search engines, currently type 40-50 w.p.m., Great people skills, Team player, Analytical Skills, Good communication and customer service skills, Skilled in handling multiple tasks and maintaining good relationship with members and colleagues

Employment:

New York Sports Club – NYC, NY

2/2015 – 6/2015 – Customer Service

Responsible for greeting visitors and clients in a warm and friendly manner

Provide assistance to the Health Club Manager in handling the over- all operations of the fitness Club

Handle the tasks of posting incurred charges by Guests & Members into the micros system and accomplish accounting procedures

Responsible for collecting feedback from members on the service and update the same to the Human Resource Manager

Macys NE Department Store – NYC, NY

11/2014-01/2015 – Seasonal Worker (Santa Land)

Customized photo packages and print out pictures for customers via computer

Maintain accuracy of cash drawers

Worked closely with Head Manager to ensure daily quotas has been met

Maintain customer interaction and satisfaction at all times

PVH Corporation (Phillips Van Heusen company) – NYC, NY (within Macy’s)

10/2012 – 08/2014 (Temporary) Stock / Retail

Merchandise of stock / Garment control

Dealt with customer satisfactions and grievances

Assembled fashion displays of merchandise

Maintained accuracy of cash drawers for cashiers

Compare Supermarket – Brooklyn, NY 11207

4/2011 – 9/2012 (Team Leader)

Responsible for training new hires

Maintained the accuracy of cash drawers for cashiers

Daily inventory and stock of merchandise

Delegated job duties

Handled customer complaints and grievances

Lutheran Medical Center – Brooklyn, NY

7/2009 – 8/2009 (SYEP, Summer Youth Employment Program)

Clerical work (filing, faxing, photocopy, handled a multi-line phone system)

Confirmation calls to patients regarding their appointments

Scheduled out patient appointments

Assist new patients with registration

Helped organize luncheons for staff

The Good Samaritan Baptist Church – Brooklyn, NY

7/2008 – 8/2008 (SYEP, Summer Youth Employment Program)

Assist the pastor’s assistant with correspondence to congregates

Update telephone directory

Helped with organizing church revivals

Office work (answered phones, fax, filing)

Community Service:

Member of The Girl Scout Council

(CIS) – Facilitated by Urban Assembly for Law and Justice High School

We help out in struggling areas whether it is cleaning & repainting the community parks and or playgrounds, and help serve food at soup kitchens and food pantries to the underserved

We also held read a loud times at the public libraries for children; also knitted hats for preemies born at local hospitals

Education:

High School Graduate June 2012 – Urban Assembly for Law & Justice

Bramsom Ort College Graduate in 2016 with a Business Degree Concentration in Medical Administration

References Available Upon Request

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