James Trusty Northern KY/Cincinnati area m: 859-***-**** acqznv@r.postjobfree.com

OBJECTIVE

To secure a challenging position where I can utilize my 11+ years of IT experience, creativity, customer service and multitasking skills in order to contribute to the success of my employer and achieve my career goals as an IT support professional.

WORK EXPERIENCE

June 2014 – present Account Manager/Recruiter Bridge Point Solutions, LLC Cincinnati, OH

By taking a collaborative approach with clients, we develop a clear understanding of their values, goals and objectives. We then offer a unique team-based approach where Instead of assigning one recruiter, we assemble a team of professionals to ensure that your needs and goals are met. BPS is a total solution provider and understands that there are many components to a client or candidate’s search and transition process. To this end we offer a full suite of services, including: Permanent Placement, Contract Staffing, Contract to Hire and Comprehensive Background Checking Services. Finally, we know a candidate’s resume is just a starting point. We identify both active and passive candidates and then narrow the field to quality talent, saving you time and money.

May 2013 – April 2014 Helpdesk Technician Fechheimer Blue Ash, OH

Provided all levels of IT support for co-workers both onsite as well as remote offices and outside sales teams. Assisted the Network Administrator and Network Manager with various projects and planning. Primary responsibilities were to ensure that end users had the technology related tools needed in order to perform their duties efficiently and resolve any IT related problems that may arise and get them back up and running as quickly as possible.

April 2011 – May 2013 Systems Admin/Systems Integration Analyst/Imaging Tech CompuCom Cincinnati, OH

I worked with the Innovations team at GE Corporate providing companywide Windows 7 imaging solutions. From 3/12-11/12 I was performing Systems Admin/Windows 7 upgrade duties at Crane ChemPharma. Prior to that I was providing continued support for the VMware View project for GE. I also participated in a one week roll-out of Citrix XenDesktop for GE Corporate.

October 2010 – April 2011 IT Risk Consultant Robert Half Technology Cincinnati, OH

I worked on a contract to hire project for General Electric via CompuCom. The project is a Proof of Concept for VMware VSphere deployment at GE Corporate.

July 2003 – August 2010 Network Technician C-Forward, Inc. Covington, KY

CF is an IT consulting firm that specializes in small to medium sized businesses to assist with their IT needs. Clients range from two person law firms to 400 person government facilities. My primary responsibilities included helpdesk support, on-site and remote maintenance of servers and PC's, troubleshooting and fixing software/hardware problems, planning and performing network upgrades and researching and testing new technologies.

SKILLS I have gained extensive experience in data backup and recovery, network security, network administration, Wi-Fi and router setup and maintenance, infrastructure, ensuring uptime, help-desk operations, Hyper-V and VMware, troubleshooting various software and hardware issues, virus and spyware removal and mobile device support, e.g. iPhone, Blackberry, Android and Windows Mobile. I also have several industry certifications from Microsoft and CompTIA.

CERTIFICATIONS Microsoft Certified Professional (MCP)

Microsoft Certified Technology Specialist (MCTS)

CompTIA Network+ Certified Professional

EDUCATION and ACHIEVEMENTS

Northern Kentucky University Highland Heights, KY

- Received HOTT awards at C-Forward (Honoring Over the Top Technicians)

- Received several "Outstanding Customer Service" and "Top Performer" awards at Avaya

SUMMARY

I have years of experience in customer service, help-desk and network administration as well as working under pressure and meeting deadlines. I am a team player with excellent analytical problem solving skills. I am knowledgeable in all versions of Windows client operating systems, including Windows 7/8/10, as well as Windows Server Editions. I also have experience with desktop and laptop hardware, software, components, printers and peripheral setup and operation.

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