SUMMARY I have been a part time stay at home mom for 20 years. For the past 20 years

besides being a stay at home mom I have worked seasonally at H&R Block. I have worked my way up from doing personal tax returns to doing that in addition to returns for small businesses and owners of rental income properties, I opened a new office for the district, was an office manager for 10 years, currently complete over 500 tax returns a year and am in the top 20% of all tax professionals in the entire company, I ran the education department for the entire district for 3 years, taught and also for a year opened, started and ran the regions call center coving all offices from WV to NY and supervising 100 employees before they decided to relocate, have also started school to be an interpreter for the deaf. I have some medical experience as well. I also worked in a hospital setting for 5 years.

WORK HISTORY H&R Block

Office Manager and Tax Professional

September 2005 - Present Burlington NJ

I completed budgets, payroll, bank deposits, managed the front desk staff as well as the tax professionals. I performed management tasks such as handling telephones,, education, reports for staff and supervisors, . Handled employment interviews, customer service issues, staff issues and appointments. In the last three years my office manages to hit and exceed or target and goals for the season. I also received the certification of RTRP (Registered Tax Return Preparer.

H&R Block

Supervisor of Regional Call Center

April 2006 - February 2008 Mount Holly NJ

This was a new position for the region so i was respomsible for staffing the center of 100 employees. I had to develop traiming for everyone, prepare reports for each district for their individual needs and jobs from the call center. We handld customer service complaimts, resolutions, some marketing and enrollment and questions from the public and tax professionals for tax classes. H&R Block

Tax Preparer

November 1995 - February 2008 Willingboro NJ

H&R Block

Dorothy Dyess

BURLINGTON • NJ • 08016 • acqznu@r.postjobfree.com

https://www.jobcase.com/p/dorothy.dyess

Traits: Dedicated, Experienced, Hardworking, Knowledgeable, Responsible H&R Block

Tax School Coordinator

July 2003 - January 2006 Mount Holly NJ

My job was to run reports, make sure that all inquiries from the public about entry level courses as well as the other professionals questions about the next courses that they should be taken, got answered? I was responsible for making sure that every employee met the H&R requirements snd their requirements for IRS as eell.

EDUCATION Camden County College

Certificate, Sign Language Interpreter

September 1998 - May 2000 Blackwood NJ

Willingboro High School

High School, College Preparer

September 1981 - June 1985 Willingboro NJ

VOLUNTEER Burlington County Animal Shelter

Transportation of dogs to and from the shelter and Vet January 2012 - Present Westampton NJ

I am involved in transporting the dogs.to and.from the shelter and and Vets office for.treatment or surgeries.

Burlington County Animal Alliance

Volunteer, Home Visits, Transports

May 2010 - Present Willingboro NJ

Im involved with matching the perspective family to the correct dog. I also am.involved in transports, walking and some training if the dogs. I attend adoptive events.

OTHER I am currently in search of full time employment due to a change.in my family dynamics.

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