Bianca A. Howard

**** ****** ** *. *******, IN **324 708-***-**** acqzn6@r.postjobfree.com

Objective To obtain a position within your company by utilizing my current skills and experience that will provide an opportunity for growth and more experience; and to also be a positive and productive asset to your company by maintaining a high level of energy, integrity, customer service and safety.

Experience Gate Coordinator

07/2012- 08/2014 ITS Technologies and Logistics, Chicago, IL

Inspect trailers, containers, and chassis for damage.

In and out gate drivers in a timely fashion to ensure loads make it to their destinations on time.

Complete an entire inventory of the whole rail yard including completing any and all paperwork necessary.

Packer/Shipper

04/2011- 08/2011 Tucker Rocky Distribution, Bolingbrook, IL

Packer: Verified that each product listed on an order sheet matched the product itself. Boxed the products ensuring that there is no damage when shipped.

Shipper: Scanned order sheet to print out package/envelope invoice(s) and address labels for the delivery of the customer’s order.

Kept working stations in a neat and safe manner.

Telemarketing Sales Rep

12/2009- 06/2010 Americall Group Inc., Merrillville, IN

Created good customer service while verifying customers’ credit cards.

Made outgoing calls for various companies and presented offers to potential clients on behalf of various companies.

Maintained a high conversion goal each week.

Sales associate/ cashier

03/2009-12/2009 Fashion Bug, Hobart, IN

Responsible for selling store brand clothing and accessories.

Maintained high level of customer service.

Helped customers make informed decisions about purchases.

Maintained the appearance of the store according to company policy.

Training Supervisor/Dock Supervisor/ Belt Tender/ Package Handler

07/2005-08/2008 United Parcel Service, Hodgkins, IL

Training Supervisor: Trained new hire employees and made sure that each employee was qualified to meet minimum requirements as a package handler. Trained and certified that each new hire was aware of and followed safety regulations according to OSHA standards.

Dock Supervisor: Talked to and trained the least best hourly employees. Managed flows to destinations on my assigned dock and ensured that my belt stayed running at all times. Updated the percentages on trailers so that load planning and dispatch knows what loads are ready for departure. Held daily pre-sort meetings with employees.

Belt Tender: Ensured that the outbound belt stayed running at all times until the end of the sort and addressed any issues with belt stops like jams, open boxes, etc.

Outbound Package Handler: Scanned, read, and loaded packages into stable walls in the correct trailers with the correct destination. Reported any open or damaged packages to dock supervisor and kept chutes clear of jams to avoid jam lights and bells.

Education DeVry University, Merrillville, IN

9/2009-

Working on obtaining my Bachelor’s Degree in Criminal Justice

Dean’s List for straight A’s.

Interests I have a deep interest in traveling the world and broadening my horizons while positively impacting those around me through customer service and communication.

References References are available on request.

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