HERBERT M. GODOY

***** *** *****

Sugar Land, Texas 77498

acqzmw@r.postjobfree.com

Home 281-***-**** / Cell 281-***-****

Professional Experience:

Sandvik Tooling Supply / IBM (October 2011 – Present)

Application and Field Support for (Sweden) Sandvik Tooling Plant

Provided Application Support, Lotus Notes 8.5.2, Microsoft Office 2007 and 2010, ADT Winpak 2008 & 2015 Security System (SQL Server 2008), in house Autotas Inventory system (Sybase 12). Run updates and patches

Provided support for Engineering applications and hardware (Unigraphics, Tool draw, AutoCAD, and Draftsight). Installed Updates and Fix patches.

Backed up Sybase and SQL databases.

Imaged, Installed and troubleshot Network Desktops, Laptops, and Printers.

Troubleshot, managed, and met Open incident ticket SLA's, for state of Texas and other locations around the country using CA Service Desk Manager ticketing system and ITIL principles

Provided Remote Support using Teamviewer and VNC.

Responsible for IT in Production Manufacturing shop. Production servers, desktops, laptops, applications, and tooling machines, Windows XP, 7, and 8..

Racked and Setup Windows 2008 servers and change disks, run updates and patches.

Networking and Control Room, Racking switches, routers, and cabling of patch panel.

AVAYA VOIP Phone Setup.

Setup and Configured iPads, Iphones and Windows Tablets

Kept up with inventory of Hardware and Application Licenses. Vendor Support.

Windows XP to Widows 7 Migration.

Contract Consulting Work (September 2010 – October 2011)

Self Employed \ Small Contracts \ Joint Venture

Installed and Setup of Desktop, Laptop and Monitors.

Windows 7 image and setup, deployment of Windows 7 Migration.

Installed and configured Local and Network Printers.

Installed Wireless Internet Connection.

Cabling of Ethernet cabling cat 5.

Managed Joint Venture with business partner.

Help Run Night Club in Houston Kirby area (club ROAK)

Online classes for Windows 7

Statoil / Advantage (March 2009 – September 2010)

System Analyst

Performed IT Support for Houston based office, meeting performance SLA's, and ITIL Principles.

HP OpenView Ticketing system.

Engineering and Geophysicist application support. Error handling and Installation. Installed updates and patches. Microsoft Office 2003 & 2007, Outlook email.

Desktop Support, Printer Support, Setups of Equipment (Windows setup and UNIX setups), Networking.

Video Conference Rooms, Plotters, Patching Cables, Imaging equipment.

Replaced and Repaired parts (Call Dell or HP for support), called Norway Helpdesk on network or server issues.

HTC telephone setup and configuration.

Macintosh Support Graphics department (Mac OS X 10.6 & 7)

Windows XP to Windows 7 migration

Internet Consultant Support Space (September 2008 – March 2009)

Performed IT Support when given support email from Internet site.

Remote into the PC for repair or insight support within 30 miles of home base.

Got rate per call or email before going to site for repair. 50 to 100 an hour for first hour depending on problem.

Global Industries / VIP, Houston, TX (June 2008 – September 2008)

Desktop and Application Support Consultant

Worked as a contractor to help the Desktop and Application Department.

Configured HP Laptops, Desktops and Printers. Supported over 300 Laptops and Desktops between two people.

Troubleshot Windows XP, and Windows Microsoft Office Products.

In house ticketing system, kept up with inventory.

LAN / Wan Troubleshooting from Panel, Router, and Port.

Deployed Windows 7 project.

Setup and deployed smartphones.

Setting up Macintosh Laptops for Graphics dept.

CEMEX USA / VIP, Houston, TX (July 2005 – February 2008)

Application Support Specialist

Worked for the Cemex IT Ginco Cemexway Project (70 % Traveling).

Responsible for implementing, troubleshooting and supporting Cemex GINCO and Command Batch application systems.

Image creation and deployed PC's and servers for Go Live implementation of the GINCO and Command Batch Applications in the USA. Used Ghost Technology and VMWARE Workstation.

Run updates and patches on Servers and Client PC’s.

Trained Help Desk, IT Desktop Support, and users on how to use and support Ginco and Command Batch application systems.

General IT Level II Desktop Support, Database (Sybase) Support, and Application Support.

Project Management and responsible for inventory of Ginco equipment.

Supported Windows XP and 2000, SQL 2005, Sybase 11, Microsoft Office 2007, Lotus Notes, VPN, Blackberry, Spyware Software, Ginco, Command Batch, AS/400 Client, Ghost 2003 (imaging).

Supported Windows Server 2003 Member servers.

LAN / Wan troubleshooting Panel, Router, and Port.

Over 100 Laptops, 700 Desktops, and 300 Member Servers. Between helpdesk and 4 individuals.

Intertek Caleb Brett, Houston, TX (January 2005 – July 2005)

Desktop Analyst Level II

Performed Desktop, Helpdesk and Application Support (no programming).

Applications supported included Outlook 2003, Microsoft Office 2003, Sonic-wall VPN, Sprint Dialer, Symantec Norton Security, Blackberry Phones, Adobe Acrobat 6.0, Ad-Aware, and Active Directory, Remedy ticketing system.

Set up and imaged desktops and laptops.

Supported Windows 2000 and XP, HP Laptop and Desktop Imaging Ghost, and inventory of equipment.

Ordered and shipped equipment.

Documented procedures.

LAN / Wan Troubleshooting Panel, Router, and Port.

Supported remotely over 1500 desktops and laptops between seven individuals.

BBVA Bancomer, Houston, TX (December 2003 – January 2005)

Systems Analyst, Wire Transfer IT Division

Performed Application, Desktop, and Server support.

Applications supported included Swift, Datamart, Equation, Microsoft Office, Bindview, Brightstore, NetIQ, Solarwinds, What is Up Gold, Exchange (outlook), Dameware, Ghost, and GOS, banking applications, banking ticketing system.

Project Management duties.

Ordered equipment, applications, and licensing.

Monitored network and network support.

CEMEX USA \ Walker Elliot (July 2001 – July 2003)

Application Support Specialist

Worked for the Cemex IT Ginco Cemexway Project. (70 % Traveling).

Responsible for implementing, troubleshooting and supporting Cemex Ginco Concrete in house application.

Image creation and deployment of PC's and servers for Go Live implementation of the GINCO Application in the USA.

Ran updates and patches on Servers and Client pc’s.

Trained Helpdesk, IT Desktop Support, and users on how to use and support Ginco.

General IT Desktop Support, Database (Sybase) Support, Application Support, Level II Helpdesk Support.

Project Management and responsible for inventory of Ginco equipment.

LAN / Wan troubleshooting.

Server 2003 Member server support (300 servers) with help of server team.

Supported over 100 Laptops and 350 desktops.

MD Anderson Cancer Center, Houston, TX (January 2000 – May 2001)

Server and System Application Administrator Systems Analyst I

Responsible for the testing and installation of Compaq server hardware and software for the MD Anderson Server team. Hospital and clinical applications.

Worked on application pre-testing and development for the MD Anderson Application Team, SQL Server 2000 and Windows Server 2000.

Responsible for application project management and installation of servers for production in the MD Anderson Cancer Center.

Supported desktop services in the initial testing and deployment of hospital wide applications.

American General Life / Strategic Careers, Houston, TX (January 1999 – January 2000)

Helpdesk and Desktop Support

Responsible for supporting clients with applications, networking, and operating system issues.

Supported clients with Lotus Notes (email, database, and administration), Windows 95 and NT 4.0 workstation, Microsoft Office 97, Word Perfect, Internet Explorer, Printing, Networking, A/S 400 mainframe logon issues, faxing (Right Fax), and Passwords.

User Administration and Security in Novell 4.11.

Helped with project management and implementation of new Enterprise Helpdesk.

Vastar Resources / Strategic Careers, Houston, TX (November 1997 – December 1998)

Computer Room and Inventory Manager, Hardware and Desktop Support Specialist

Responsible for project management, inventory, and hardware support for the Exploration Department.

Assistant to backup and printer/plotter administrators.

Assistant to System Administrators on UNIX (Solaris 2.6), Macintosh, and Windows (WINDD, NT 4.0 server).

Installed, troubleshot, and serviced Sun, Hewlett Packard, Compaq, NEC, SGI, and Tektronix workstations, monitors, printers, plotters, and servers.

Responsible for the implementation of an Access database inventory system (Asset Trak by Micromations).

Performed night operator duties: Checking servers, applications, and disk drives on Clarion racks.

Houston Independent School District, Houston, TX (May 1997 – November 1997)

Computer Service Representative, Desktop and Hardware Support

Supported principals, teachers, and management in the main HISD administrative building with Windows 95, NT 3.51, and Macintosh system 7.x to 8.01.

Responsible for installation and troubleshooting of printers, hubs, operating systems (Macintosh 7.x to 8.01, and Windows 95, NT Workstation and Server 4.0), software (Microsoft Office 97, Netscape, and Exchange 5.0).

University of Houston, Houston, TX (June 1990 – May 1997)

Worked for the University of Houston Communications Lab as a student desktop assistant and University Library Computer Internet and Files Department.

Helped with the initial setup and configuration of the Communications Lab.

Assisted students with Windows 95, Macintosh 7.5, and DOS 6.2.

Assisted students with the use of applications Netscape, Microsoft Office, COBOL, Outlook Express, PageMaker, Illustrator, and Visual Basic.

Technical Summary :

Operating Systems: Windows NT 4.0, 2000, XP, Vista, Windows 7 and 8, Server 2003, 2008, MS-DOS, Macintosh (7.5, 7.6, 8.01, X 10.9 & 10.10), IBM A/S 400 (performing simple transactions and commands) UNIX (Solaris 2.5, 2.6 as user and for managing printer queues), Novell 4.11, Terminal Server and Metaframe

Databases: Access 2003, 2010, Oracle (Application databases in RSO and Remedy), SQL 2000, 2005 and SQL 2008, Sybase 11 and 12

Applications: MS-Office 2003, and 2010, Lotus Notes 8.5.2, Visio, NetBackup, RSO, Remedy, Right Fax, Outlook Express, DameWare, VM WARE, AS/400 JDE, HP Open View, GINCO, Ghost 2003, Financial Applications Hyperion, Brightstore, What is up Gold 8.0, NetIQ, Solarwinds. Bindview, Sonic Wall VPN, Command Batch Software, Team Viewer, VNC Viewer, Unigraphics, AutoCAD, Tooldraw, Dynamo, and SDT.

Hardware: Sun, Tektronix, Silicon Graphics, Compaq, Clariion, Andataco, HP, Epson, IBM, Lenovo, Dell, Data General, Toshiba, Apple IPhones and iPads

Deployment tools Dynamo and SDT (deploying Windows 7), DRA Active Directory.

ITIL Compliant

Program Languages: HTML, and SQL

Bilingual: English, Spanish

Education:

BBA, Management Information Systems and Finance (1992 – 1997)

University of Houston, Houston, TX

Certification

A+, CompTIA A+ and Network +, MCP, Windows XP and Windows 7

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