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Customer Service Sales

Location:
Toney, AL
Posted:
July 29, 2015

Contact this candidate

Resume:

Roy King

*** ***** *****, ********, ******* *****

Cell Phone: 229-***-****

Email: acqzm9@r.postjobfree.com

It Works-Bradenton, Florida 03/2015 – Present

**** ***** ****** ****, *********, Fl 34212 Regional Sales Manager

Duties, Accomplishments and Related Skills:

Knowledge of principles and methods for showing, promoting, and selling products or

Services. This includes marketing strategy and tactics, product demonstration, sales

control systems. Great insight of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Monitor business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources. Accountable for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Hobby Lobby-Albany, Georgia 11/2008 – 03/2015

2707 Dawson Rd, Albany, GA 31707 Retail Store, Supervisor

Duties, Accomplishments and Related Skills:

Working knowledge and skilled ability to drive, forecast staffing and workload for performance results to implement business policy and demands pertaining to workload and performance results in areas of responsibility to accomplish goals (production, quality and safety) and put into practice operational improvements. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Evaluate marketing strategy, based on knowledge of established objectives, market place characteristics, and cost to markup elements.

Skilled and comprehensive ability to review operational records and reports to project sales and determine profitability; Determine price schedules and discounts; Direct, coordinate, and examine activities in sales, accounting and recordkeeping concerning the shipping and receiving operations. Operational capacity to direct services, approve hiring, training, and finalize evaluation of personnel in sales or marketing establishments, promoting or firing workers when appropriate. Approve assignments of employees to specific duties. Approve planned and prepared work schedules and keep records of employees' work schedules and time cards. Monitor employees for completeness and ensure activities complies with enterprise quality and safety, policies, procedures and directives.

Monitors merchandise through continuing analysis of consumption reports (machine printouts or consumption records), procurement documents, requisitions, and physical stocks on hand, to insure that the proper kinds and quantities of items are available, to meet patron demands. Skilled ability and knowledge identifying issues, defining solutions and utilizing new procedures. Advanced familiarity with the various technical aspects of the assigned packaging or Hobby Lobby operations and its associated equipment. Sound knowledge of accepted Hobby Lobby packaging process practices and procedures. Understanding and knowledge of maintenance concepts for installed equipment including asset care routines and practices. Understanding of statistical process control (SPC).

Sound knowledge of financial practices including budget development and performance. Ability to analyze production reports and quality data to recognize adverse trends. General understanding of the practices associated with the development and administration of union contracts. Good communication/interpersonal skills and leadership qualities to directly manage personnel, while providing for their technical training and personal development. Demonstrated understanding of the concepts of Hobby Lobby Manufacturing Way.

Skilled ability to establish and implement plans for changing workplace strategies adopted by the company in pursuit of its business needs. Demonstrated working knowledge of OSHA regulations, EEO practices/policies, TTB regulations, plant safety regulations, FDA guidelines for food plant operations, and environmental regulations regarding manufacturing brewery operations. Ability to apply root-cause and problem solving skills at all levels. Ability to set priorities and provide appropriate structure to problems/issues. Assures that proper inventory control is being maintained without interruption due to consumption errors or lack of stock items. Accountable for communicating with individuals (customers, suppliers and associates) verbally and/or in writing. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Hobby Lobby-Albany, Georgia 05/2006 – 11/2008

2357 David H McLeod Blvd, Florence, SC 29501 Retail Store CO-Managers

Duties, Accomplishments and Related Skills:

Accountable for coordinating, completing, and oversees job-related activities and assignments for Hobby Lobby Operations. Expert ability to ensure compliance with Hobby Lobby policies and procedures and supports mission, values, and standards of ethics and integrity. Assist in the development to ensure compliance with marketing vision and strategy.

Drives the overall marketing strategy and growth plan (for example, acquisition, retention and growth) to ensure profitable growth and strategic change. Ensures success of the annual operating plan overall direction. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Prepare employees work schedules and assign specific duties. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement company policies, goals, objectives, and procedures, conferring Store Manager.

Determine staffing requirements, and interview, hire and train new employees and oversee personnel processes with approval of Store Manager for final approval. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Monitor 3rd party agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. Completes appropriate paperwork and files in established file system. Resourceful and innovative; proven talent to adapt quickly to challenges. Highly motivated.

Appraise the financial areas assuring costs, expenditures, research as well as development appropriations, and return-on-investment and profit-loss projections; Review personal statements, sales and task reports, and there performance information to measure productivity and goal achievement and determine areas needing price tag reduction and program development; Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency: Analyze and classify risks and investments to view their potential impacts; Develop information to measure the current and future personal status. Analyze market and delivery systems so as to assess present and potential material availability; Prepare purchase orders and send copies to suppliers and departments originating requests.

Contact suppliers to schedule or expedite deliveries and resolve shortages, missed and late deliveries, and other problems; Review requisition orders to verify accuracy, terminology, and specifications; Track the standing of requisitions, contracts, and orders; Calculate costs connected with orders and charge invoices to accounts; Locate vendors connected with materials, equipment or supplies, and interview to determine product availability and terms of sales. Review, and analyze reports, and use information to recognize operational improvements. Completed Occupational Safety and Health and fitness Administration (OSHA) training and certification program for Industrial Truck and Manufacturing Fork Lift Truck. Receive materials from Main Distribution Centers (PDCs), implement cross-dock operations, stock shelving, and complete paperwork.

Delegate the unloading of incoming supplies and stock as necessary. Review requisition orders so as to verify accuracy, terminology, and specifications; Track the standing of requisitions, contracts, and orders; Develop and put into practice purchasing and contract administration instructions, policies and processes. Ensures complying with Hobby Lobby policies and procedures and sustains mission, values, and criteria of ethics and sincerity. Expert ability and skill ensuring the general layout of established bin, bulk locations are within standards and compliance of Hobby Lobby Warehouse. Skilled capabilities to manually count and rotate items in warehouse bins according to warehousing plan and in consideration of the stock or part number codes. Skilled ability to match specific item identification such as name, national stock number, or part number, number codes, quantity, and units of issue on containers and at stock locations with those on inventory reports and forms. Expert computer skills and the ability to generate simple Excel spreadsheets. Able to generate required reports with a general understanding of information (Oracle).

Albany Sam’s Club #8218 08/1993 –05/2006

1450 Skibo Rd Fayetteville, NC 28303 Associate Manager Site Merchandising

Duties, Accomplishments and Related Skills:

Associate Manager Site Merchandising Front-End, Fresh Areas, coordinating, completing, and oversees job-related activities and assignments for the Front-End, Fresh Areas. Drives sales and financial performance in the service area. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Maintains the Front-End, Fresh Areas sales floor and service area. Provides supervision and development opportunities for associates. Plans and manages visual merchandising of Front-End, Fresh Areas; plans and executes site programming; supports seasonal campaigns and key item and category drivers; manages playbooks or department planning documents for campaigns and other initiatives; strategizes and develops category specific site classification structure, site flows and landing experiences; and recommends possible integration points for stores and supplier partnerships.

Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise; and training associates about proper food safety standards and expectations. Formulate pricing policies for merchandise, according to profitability requirements. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Establish credit policies and operating procedures. Assign employees to specific duties. Keep records of purchases, sales, and requisitions. Enforce safety, health, and security rules. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Plan budgets and authorize payments and merchandise returns.

Controls internal stock level at point of sales to obtain optimum space and to achieve maximum sales potential. Looks up prices and affixes selling price labels generated by computer or hand written to the shelf for store patron when necessary. Oversee merchandising, including receiving, inspecting and storing stocks, processing packaging, pricing, displaying and replenishing supplies, performing inventories and selling subsistence. Makes specific assignments and advises subordinate supervisors on objectives to be achieved, anticipated problems, and policies to be followed. Serves as ordering officer placing subsistence requirements against established contracts. Manages line items and recommends to higher authority variations to the stock control list considering such things as peak sales period, product merchandising, customer demands, holiday and religious observances, other factors, of supply and demand.

Develops budgets for fresh areas by researching last years’ sales, expenses, and wages; forecasting sales, expenses, and wages yearly; monitor actual performance to ensure budgeted numbers are achieved. Teaches managers and associates how to ensure compliance with fresh safety, equipment, sanitation, and pest control guidelines based on federal, state, and local regulations and identify compliance issues, ensuring their comprehensive understanding and application.

Education:

• Combined Arms Staff Service School, Ft. Leavenworth, KS, 3 Months – 1992

• Command and Control Course – 1990 Army Intermediate Level Supply – 1987

• Norfolk State University Norfolk, VA, Bachelor of Science, Graphic Design – 1983

Job Related Training:

Corporate Ethics - MGMT – 2004//Air Defense Officer Basic Course, B3//NOC Officer Course, 8Y//Army Interned Level Supervisor, 86//Air Defense Officer Advanced Course, B7//Patriot Air Defense Course, 87//CMD and Con Course, 90//Combined Arms Service Staff School, 92//Air Defense Artillery Officer (14A) Completed Occupational Safety and Health and fitness Administration (OSHA) training and certification program for Industrial Truck and Manufacturing Fork Lift Truck Forklift Certification – 2005

Affiliations:

Military: United States Army:

•Liaison Officer (Captain)

•Assistant Operations Officer (Captain)

•Executive Officer (Captain)

•Assistant Logistical Officer (Captain)

References:

* Vivian Hall-Bryant 508 Vintage Rd, Albany, Ga. 31705 * CELL: 229-***-**** * acqzm9@r.postjobfree.com * DOD

- 2200 Radford, Bldg., Albany, Ga. 31704

* Cynthia Thomas Williams 101 Orchard Dr.., Albany, Ga. 31707 * Contract Specialist * WK: 229-***-**** *

CELL: 229-***-****

* Deborah V. Goggins Financial Management Analyst Budget Formulation & Division (BFED/S0720), Programs

and Resources Department, Marine Corps Logistics Command COMM: 229-***-**** (B8ldg 3700, 3rd F1, RM

315, SW29) acqzm9@r.postjobfree.com

Additional Information:

Parachutist Badge//Overseas Service Ribbon//Army Achievement Medal (2) //Army Lapel Button//National Defense Service Medal//South West Asia Service Medal W/Bronze Service Star (3)//Kuwait Liberation Medal (Saudi Arabia)

Additional Abilities:

Prepare and submit budget requests and recommendations, or grant proposals to solicit program funding;

Organize and direct committees of specialists’ volunteers and staff to provide technical and advisory assistance for programs;

Plan and develop instructional methods and content for educational, vocational, or student activity programs.

Skilled knowledge handling various technical aspects of the assigned packaging or Hobby Lobby operations and its associated equipment.

Skilled knowledge of accepted Hobby Lobby packaging process practices and procedures. Understanding and knowledge of maintenance concepts for installed equipment including asset care routines and practices. Understanding of statistical process control (SPC).

Sound knowledge of financial practices including budget development and performance. Ability to analyze production reports and quality data to recognize adverse trends.

Working knowledge and understanding of the practices associated with the development and administration of union contracts.

Expert communication/interpersonal skills and leadership qualities to directly manage personnel, while providing technical training and personal development. Demonstrated understanding of the concepts of Hobby Lobby Manufacturing Way. Skilled ability to establish and implement plans for changing workplace strategies adopted by the company in pursuit of its business needs.

Demonstrated working knowledge of OSHA regulations, EEO practices/policies, TTB regulations, plant safety regulations, FDA guidelines for food plant operations, and environmental regulations regarding manufacturing brewery operations. Ability to apply root-cause and problem solving skills at all levels. Ability to set priorities and provide appropriate structure to problems/issues.



Contact this candidate