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Office Supervisor

Location:
Texas
Posted:
July 29, 2015

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Resume:

Fred Moore

**** ****** ***, ***********, ******** 20785

Phone: 240-***-**** Email: acqzku@r.postjobfree.com

Employment History

DC Government – Office of the Attorney General

Washington, DC 20001

Program Support Assistant 4/2015 to Present

Receives telephone calls and visitors to the office. Screens incoming correspondence and composes general correspondence pertaining to administrative matters (e.g., letters, memoranda, reports, etc.). Receives correspondences and documents that are prepared for signature of the supervisor or higher-level managers for correct format, grammar, punctuation, and any other special policy requirements. Coordinates corrective action with the appropriate official or office when errors are identified. Performs administrative, program and technical work to support the assigned program and its operations. Applies a broad and extensive clerical and technical administrative procedures, methods, and techniques to support managers, supervisor, and higher-graded specialists. Prepares, receives, reviews, and verifies office documents. Maintains office records, locates and compiles data information from files for the development of r reports. Keeps a project calendar and informs staff of deadlines, other important dates, and similar administrative support work. Receives requests for information from other offices within the agency concerning programs under the supervisor's control. Serves as liaison between the supervisor and departmental employees. Provides timely, accurate, and current information to them and other appropriate officials concerning required reporting requirements. Utilizes a personal computer using specific programs to type, store, and retrieve information and various other documents. Provides guidance and recommendations to relative to procedural and policy requisites, and other necessary matters, to fulfill any regulatory reporting requirements for the assigned program

Sidley Austin, LLP 2/2007 to 10/2014 Washington, DC 20005

Position: Office Support

Work as staff supporting interoffice activities for purchasing and procurement of services. I am a detailed oriented worker capable of supporting cross-functional teams while working independently.

Assist in sorting inter-office mail and processing out-going mail and distribute and collect departmental mail by floors

Assist with court filings and deliver documents to local courts and obtain receipts for documents filed

Sort mail according to destination and type such as returned letters, adjustments, bills, orders, and payments and readdress undeliverable mail bearing incomplete or incorrect address

Complete petty cash vouchers for all runs and submits to supervisor for approval for processing in accounting department

Perform duties of front desk dispatcher on an as needed basis including answering main telephone, logging in and out all outgoing and incoming packages, inputting necessary information in courier company’s onsite computer systems, communicating with outside couriers as needed for status information, dispatching work to other clerks, and advising addressees on priority pick-ups deliveries.

Train new hires

Troubleshoot systems used in our department as requested by management outside of regular duties

Skills utilized: MS Office suite, Access, MS Project, MS PowerPoint

Federal Emergency Management Administration (FEMA) 6/2005 to 12/2005

Position: Registration and Intake

Call Center Associate taking customer calls using a computerized scheduling system. Investigates, resolves, documents, and responds promptly to most complex customer complaints and positive feedback in accordance with company policies and procedures.

Worked in an extreme high volume 24/7 call center operation

Provided government aid to Hurricane Katrina victims, under authorization and strict supervision

Worked case by case to determine funding amounts provided to victims

Setup government computer based programs to record disaster victims records

Worked in partnership with the “Red Cross” in order to provide additional aid to disaster victims

Skills utilized: MS Office suite, Access, MS Project, MS PowerPoint

Education

AUG 2014/Current Matriculating, Prince George’s Community College, Largo, MD – Cyber Security

JAN 2006-DEC 2006, Prince George’s Community College, Largo, MD – Business Administration



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