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Customer Service Project Manager

Location:
Hialeah, FL, 33018
Salary:
20.hr
Posted:
July 29, 2015

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Resume:

Luis M. Soto Rodriguez

**** **** ** **

Hialeah FL 33018

787-***-****

E-mail: acqzjv@r.postjobfree.com

My name is Luis M. Soto and I am in the search of a new job opportunity to apply my knowledge and experiences with a company in need of someone with exceptional planning, leadership, and management abilities. Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength. I am a self-starter professional with a consistent record of professional growth exceeding performance expectations.

I have experience both as a modular home/industry installer and handyman. I have supervisory experience from my 15 years of self-employment and ability to complete quality work on time and within budget.

As evidenced in the enclosed resume my experience encompasses project management, strategic planning, resource utilization, revenue growth, and cost reduction. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest assets. Credited with significantly impacting bottom-line profitability wherever I have worked, I excel at streamlining less-than-efficient procedures to boost productivity and sales.

I am a self-motivated person with excellent communication skills, experience and all the abilities necessary to complete any given project. In addition, I have been recognized by customers and managers for my ability to provide excellent customer service, in addition to superior technical expertise. Good customer service, communication and coordination skills. Having proven ability to plan, organize and control activities and staff. Ability to work under pressure and to targets. Discipline to approach and strong/effect communicator at all levels. Able to manage available resource to maximize productivity and efficiency. Having the ability to motivate people. Possessing a responsible attitude and also calm under pressure.

I have attached my resume, and would welcome the opportunity to discuss with you how my skills and experience will be consistent with your organization's needs. Please feel free to contact me at 787-***-**** or via email at acqzjv@r.postjobfree.com.

I am available for interview and able to relocate immediately.

Thank you for your time and consideration.

Sincerely,

Luis M. Soto

Luis M. Soto Rodriguez

3092 West 68 PL

Hialeah FL 33018

787-***-****

E-mail: acqzjv@r.postjobfree.com

Summary of Qualifications

-Over 15 of years’ experience providing top quality in-house services for major clients.

- Experience supervising day to day activities of a team of 9 staff.

- Driving operational efficiencies, raising customer service level and cutting costs.

- Organizing work load, allocating tasks, tasking team on a daily basis.

- Managing team and individual performance.

- Ensuring all administrative records are completely accurately.

- Ensure professionalism and high quality is continually maintained.

- Preparation of relevant reports and documents for seniors managers.

- Identifying areas of the business where improvements can be made.

- Developing policies to create and maximize performance.

- Scheduling staffing levels, planning for holiday and weekend cover.

- Monitoring staff attendance and performance levels.

- Opening and closing the office premises, including projects areas.

- Involved in the recruitment and interviewing of new staff.

- Training of new staff and identifying training requirements of existing staff.

- Ensuring compliance with all relevant health and safety guidelines.

Skills and Competencies

-Manager with ten years’ experience in installations industrial and audio-visual services including six years’ experience leading and installation teams. Recognized for developing people and processes that provide the highest quality customer service, installations, and support.

- General industrial repairs: Able to oversee all types of general maintenance such as: brush painting, wallpapering, dry wall construction, landscaping, roof repair, waterproofing, exterior downspouts, drain clogging, furniture refinishing, electrical, appliance installation, plumbing, HVAC, carpentry, tile laying and removal.

- Strong knowledge of design techniques, principles, tools and instruments involved in the production and use of precision technical plans, blueprints, drawings, and models.

- Excellent knowledge of materials, methods, and the appropriate tools to construct objects, structures, and buildings. Strong knowledge of machines and tools.

- Remarkable knowledge of production and processing methods needed to maximize the manufacturing and distribution of goods. Deep ability to evaluate and inspect product's quality.

- Exceptional ability to choose the best equipment and tools to use for a given job. Excellent ability to maintain and keep equipment in good condition.

- Profound ability to see the details of objects at close range.

-Experience and knowledge in electronics, installing, programming, engineering, and project management in the Audio Visual profession. My strengths are in organization, written and oral communication, technology, programming, management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training skills.

-Skills include the use of computer systems to track, schedule, and manage equipment and technical staff.

-Continually maintain knowledge of AV technology and developments

-Extensive knowledge of common presentation equipment and formats.

- Hardworking professional with expertise in home maintenance and general repair skills. Superb ability to troubleshoot, solve problems, and understand complicated technical instructions. Able to understand client needs and complete tasks efficiently.

- Excellent agility and endurance in performing duties involving high physical stresses

- Very quick and prompt in finishing assigned tasks

- Detailed knowledge and work experience in wiring, switching and handling various electrical devices, plumbing and related pipe works, handling the computer hardware and the network subsystems

- Follows great deal work ethics

Areas of Expertise

Personnel Management

Inventory Tracking

Installation Scheduling

Maintenance Routines

Standard Procedures

Damage Reduction

Audio-visual Equipment

Laboratory furniture and fume hoods installer

Office furniture installer

Mechanical skills

System Integration and Installation

Software Installation

Cable / Cable Rack Plans / Ethernet / ISDN

Troubleshooting/Problem Solving

Installing electronic and accessories

Installing accesories

Welder, electrical and gass

Cable, boat new and repair

Education

Boat mechanic

Mec tech Ponce PR 2013

Education Project Management & Drawings Reader

Engineers College and Surveyors

Hato Rey, Puerto Rico

January 1991

Security in work area OSHA & C.P.R

Interamerican University of Puerto Rico

Carolina, Puerto Rico

Electronic & small equipment repair (four years)

Central Business and Technology College Coamo, Puerto Rico

January 1986

Professional Experience

-Wegman

8771 NW 102 Street June 2012 to May 2013

Medley, Florida

U.S.A. 33178

Supervisor: Charles Darling

Leader Installer

Responsibilities include:

Supervises staff; supervisory duties include instructing, assigning, planning and reviewing work. Providing training, advice and assistance as needed.

Responsible for assembly, disassembly, reassembly, and delivery/installation, of high-quality modular office furniture systems.

Reviews floor plans and exercises space planning.

Completes furniture assembly/installation as per installation specifications to meet customer satisfaction.

Inspects furniture for proper operability according to manufacturer’s guidelines.

Installs all types of free-standing furniture, panel and modular systems to include placement, leveling, wipe-down, and touch-up of metal and wood furniture.

Unload or load furniture into trucks.

Follows all safety procedures in the performance to job duties.

-Soto Group

President

2000 to 2012

Responsibilities include working with the sales team, and clients with the task of coordinating all aspects of the project(s). This will include meeting with the clients on the job site verifying site conditions by conducting a thorough site survey, review deliverables, interacting and instructing technicians at the installation phase of the project(s), keeping the project on or under budget, handling the responsibility of invoicing the client(s), and post installation customer/client service.

-INTERLUK Interior Designer and Contractor May, 1995 to 2005

Project Manager

Ave. Roosevelt 1234 Puerto Nuevo

Puerto Rico

Managed staff and office support personnel in audio-visual services department. Maintained inventory of rental equipment and supplies. Organized master schedule of installations and personnel.

Monitored quality of service by acting as liaison to customers and equipment vendors.

Designed setup directions and trained other technical staff to minimize equipment damage.

Researched industry developments to recommend new products and product lines to management.

AV Installations

-Miramar Construction Co. December, 1992 to May 1995

Project Manager

Urb. Altamira Guaynabo

Puerto Rico.

Responsibilities include working with the sales team, clients, and potential clients with the task of coordinating all aspects of the project(s). This will include meeting with the clients on the job site to review deliverables, verifying site conditions by conducting site surveys, interacting and instructing technicians at the installation phase of the project(s), and post installation customer/client service.

-Triangle Engineering Corp. January, 1988 to December 1992

Project Manager

Urb. Andalucía

Trujillo Alto, Puerto Rico

Responsibilities include working with the sales team, clients, and potential clients with the task of coordinating all aspects of the project(s). This will include meeting with the clients on the job site to review deliverables, verifying site conditions by conducting site surveys, interacting and instructing technicians at the installation phase of the project(s), and post installation customer/client service.

Seminars and workshops

OSHA standard seminar

Hazard communication training

Seminar for construction supervisor

P.R. occupational safety and health academy

Hazard Communication Training.

Pfizer Pharmaceuticals, Barceloneta P.R.

References

Mr. Ivan Mendoza

V.P

Audio Visual Concepts

Isabel Andreu. St.

Tel. 787-***-****

Cell. 787-***-****

Charles Darling

Wegman assoc

8771NW 102st

Medley FL 33178

954-***-****

Ing .Jorge Montes

Las Delicias Ponce P.R

Cell. 787-***-****



Contact this candidate