**** ****** **

Milton ON, L*T *R*

416-***-****

acqzjp@r.postjobfree.com

LA SANA HARBANS

OBJECTIVE

To secure a position within a well-established organization that will lead to a lasting career, and also to obtain a position that will enable me to practice within my field of study.

SKILLS & ABILITIES

Effective written and verbal communication skills

Proven organizational and time management skills to prioritize and organize multiple assignments against deadlines

The ability to set clear objectives and monitor the progress of multiple elements against deadlines

Positive customer service attitude to earn and retain trust with strong interpersonal skills to build business relationships, deal effectively with people from varied cultural and social backgrounds, and handle difficult situations.

Ability to identify needs for change and recommend process for improvements

Proven negotiation skills

Computer skills include: MS Office Suite, Internet, Time Matters, Lotus Notes, PC Law

EXPERIENCE

MORTGAGE APPRAISAL SPECIALIST, GENWORTH CANADA

June 2014- Present

Manage property appraisal process by ensuring reports are received and reviewed by underwriters prior to conditions of finance expiring

Liaise between real-estate appraisers and financial institutions regarding appraisal information

Negotiates fees and turnaround times in order to meet deadlines for time sensitive files

Provides excellent customer service to both lenders and appraisers to main strong business relationships

Updates lenders on pertinent information, and request necessary documents required to complete reports

Identifies opportunities to improve process and provide solutions

Review documents sent in by lenders to ensure that the information is accurate and not fraudulent in any way.

Created information and training manual to assist with the on -boarding of new hires.

Assists in the training of new hires in the department

LEGAL ASSISTANT, HALL LABOUR RELATIONS SERVICES PROFESSIONAL CORPORATION

April 2013- April 2014

Open, close, and file claims

Researched cases for pleadings

Drafted correspondence, memorandums and briefs

Drafted presentations in excel

Provided support to lawyers and law clerks/paralegals in trial preparation.

Proof read Collective Agreements

Managed, maintained and followed through with client files

Drafted pleadings

Attended and assisted with court tribunal hearings

Liaised between multiple associates and maintained calendars, schedules due dates

Reviewed invoices and inquired discrepancies based on previous trends

Implemented legal accounting software

Trained new team members

CUSTOMER CARE SPECIALIST, LOYALTY ONE

October 2012- April 2013

•Managed a high level of inbound calls and assisted customers with inquires about personal accounts.

•Managed personal account according to customer needs.

•Assisted customers in a timely and accurate manner.

•Assisted in the training of new hires.

•Delivered excellent customer service over the telephone

CLAIMS ASSISTANT / SUMMER STUDENT, INTACT INSURANCE

Summer of 2010 and 2011

•Managed the intake of documents to each of the respective claims departments

•Managed service levels to ensure fast and accurate documentation

•Maintained accurate and up-to-date file management

•Distributed documents according to claim and adjuster type

•Reported to management new documents and workflow

•Assisted in training new hires

•Flexible, proactive, and cooperative team member

EDUCATION

LAW SOCIETY OF UPPER CANADA

Toronto

Paralegal License

SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING

Brampton

Paralegal Diploma

UNIVERSITY OF TORONTO

Mississauga

Major in English, Minor in Political Science

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate