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Customer Service Administrative Assistant

Location:
United States
Posted:
July 29, 2015

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Resume:

OMYMA H. NAQVI

***** ****** ****** *** *** Fountain Valley, CA 92708 818-***-**** acqzij@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated and highly organized individual with a goal-oriented mindset. Strives for excellence while

paying close attention to detail to provide for the best results possible. Strong communication and

interpersonal skills, with the ability to work both independently and as an effective team member.

EDUCATION

Bachelor of Arts: Public Health Policy, Class of 2014 GPA: 3.5

University of California, Irvine - Irvine, CA

Associate of Science: Biological and Physical Sciences, Class of 2012 GPA: 3.4

College of the Canyons - Valencia, CA

WORK HISTORY

Credentialing Specialist/ Provider Relations Representative 04/2013 to 06/2015

VerifPoint Credentialing Solutions – Lake Forest, CA

Ensure various health care facilities and their staff’s credentials meet government and accrediting agency standards. Consistently review and update client correspondence files and provide entry of data into provider database with utmost accuracy and efficiency, paying close attention to detail. Multitasking to research and coordinate the resolution of provider's claims and capitation issues while making 100+ outbound calls to providers and sending numerous e-mails and faxes throughout the day.

Behavior Interventionist 10/2014 to 04/2015

Autism Interventions and Resources Inc. – Laguna Hills, CA

Provide 1:1 Applied Behavior Analysis to clients with developmental disabilities. Implement behavior intervention plans ensuring accurate data is collected to provide intervention based on individualized needs of the client and family. Collect, extensively analyze, and document related reports and child records for the purpose of ongoing behavior intervention service planning and review.

Administrative Assistant 03/2013 to 08/2014

Max’s Towing and Transportation – Irvine, CA

Provide office services by implementing administrative systems, procedures and policies, and monitoring projects. Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining inventories, and evaluating new techniques to increase efficiency. Coordinate preparation of reports, analyze data, and identify solutions.

Neurophysical Trainer (Intern) 06/2014 to 09/2014

Drake Institute of Behavioral Medicine – Irvine, CA

Shadow and aid staff in Auditory Processing Programs. Observe basic charting and child progress reports to run neuro feedback sessions with the assistance of trained staff.

Senior Teller 08/2009 to 02/2013

Bank of America – Valencia, CA

Maintain appropriate cash limits, process all banking transactions e.g. cash checks, process withdrawals and deposits, and accept credit card and loan payments. Provide exceptional customer service and communicate existing and new account services. Up-sell and redirect special services to appropriate account staff.

Care Extender (Intern) 01/2012 to 01/2013

UCLA Ronald Reagan Medical Center – Santa Monica, CA

Assist staff in responding appropriately to the physical, emotional, and developmental needs of patients. Transport patients throughout the hospital. Attend incoming phone calls at nurse station as well as filing patient charts and records.



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