Miranda Alexander

**** ****** **** ***** *, Sacramento, CA 95608

acqzcd@r.postjobfree.com, Mobile 510-***-****

Core Competencies include:

Exceptional Customer Service

Multitasking Skills

Advanced data Entry and Filing

Event Planning

Strong Organization Skills

Coordinating Travel

Sales Consulting

Marketing

Objective:

To obtain experience that will provide me the opportunity for personal growth and advancement to a rewarding career.

Career Experience:

Academy of Art University, San Francisco CA August 2013- Present

Administration Support/ Registration Clerk

Provide exemplary professional customer service while greeting and assisting students, staff and or office guest.

Ensuring the office is neat and well organized which includes restock of department and or university literature.

Assisting with all incoming calls both student and faultily based, which also include recording accurate message from students and or unavailable staff.

Schedule appointments for all Undergraduate Advisors, which also includes preparing student reports of previous completed courses.

Distribute inner office mail as well as other departments within the building, this includes preparing outgoing mail daily.

Manage workflow for the student service department with includes tracking student drop-ins, coordinate student locker sales, print and organize ID cards for all students, staff, and faculty which also includes replacement of lost/stolen ID cards.

Assist with special events and or projects assigned by Department Management as needed

Responsible for managing registration inbox which includes class cancellations, curriculum reassignments, form processing and administrative withdrawals.

Weekly reports for Advisors and Management with includes, tracking off all absences within the department, tracking advisor work within PeopleSoft, gathering all student info who have self-registered and creating a report for advisor access.

Sports West Football, Hayward CA May 2012-August 2013

Personal Assistant

Screen and handle all incoming calls for CEO which includes same day

follow up with any and all clients

Create and manage filing system, scheduling appointments, setting up meetings and or conference calls.

Arrange travel which includes booking flights, hotels, rental cars, and manage mileage programs. As well as research and book vacations for firm's clients

Organize receipts such as tax information for disbursement to accountant, gathering required information from bank accounts, investment accounts etc.

Coordinate player’s videos to utilize and market to NFL teams, as well as monitor all clients’ social media.

Update and maintain company website, create and prepare marketing materials for presentation by CEO

Assist and manage special projects for CEO such as Real Estate, Endorsements, etc.

YapStone Inc, Walnut Creek, CA March 2008-May 2012

Client Care Representative

Processing Credit Card, Debit Card, and ACH transactions for Vacation Rentals, Apartments, HOA’s, Student housing, and Storage units.

Provide excellent Customer Service in response to customer’s questions or resolve issues as they occur via phone, email, and or fax.

Additional Projects from upper management including: all data entry, completed in a timely and accurate manner. Marketing such as reaching out to Property management companies via phone, emails, or written letters.

Pure Med Spa, San Francisco, CA May 2007-November 2008

Spa Coordinator/Consultant

Managed front desk by keeping area neat and organized while assisting customers.

Scheduling appointments for clients to meet with an Esthetician or Nurse.

Providing consultations for customers/clients with any questions or concerns about products and or services.

Filling confidential paperwork in all patients’ personal files.

Assuring all procedure rooms are clean and equipped with its necessities.

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