RONGQING CHEN (MIKI)

***** *********** **., *******, ** 77095 acqz35@r.postjobfree.com 832-***-****

OBJECTIVE

To obtain a position as a bilingual waitress/server in a Japanese/sushi restaurant.

SKILLS & ABILITIES

Strong customer service skills, data entry, typing, communication, public relations, collections, claims, and document preparation. Specialized in intensive team building and coaching, detail oriented, as well as being a quick learner. Adapt to changing situations, schedules and budgets. Excellent problem solving skills, Microsoft Office programs 2013: Excel, Word, and Power Point.

EXPERIENCE

WAITRESS, SUSHI SHIGA

JUNE 2015

Greet guests and accompany them to their tables. Present menus and respond to any questions regarding menu items. Serve food and beverages. Check regularly with guests to make sure that they are enjoying their meals. Take necessary action to resolve any complaints. Prepare and serve specialty dishes at tables. Inform patrons of each day specials. Describe meal constituents and cooking methods to patrons. Take dishes and glasses away from tables and counters. Prepare list of overall meal costs along with sales taxes. Stock service areas with supplies, coffee, food, tableware, and linens.

LEASING CONSULTANT, SUNBLOSSOM WOODS APARTMENTS

AUG 2013-MAY 2015

Process and complete forms of agreement. Analyze and manage application information. Screen processes and policies regarding rentals. Evaluate competitive properties at least once a week. Take quick surveys in order to assist the rental assessment. Handle complaints by tenants and allocate proper maintenance to solve tenants’ problems.

WAITRESS, ZUMI JAPANESE SUSHI RESTAURANT, UPSTATE NEW YORK

SEPT 2012-JULY 2013

Full time Server/ Hostess. Performed all operations of daily business with upper management. Excellent customer service--received “employee of the month” recognition award.

EDUCATION

METROPOLITAN LEARNING INSTITUTE, NEW YORK, NY