Jennifer V. Coronado

***** ***** **** ** *** ***, Houston, Tx 77036 H: 346-***-****

acqz34@r.postjobfree.com

Professional Summary

I am seeking to obtain a challenging position that will utilize my skills, and experience for mutual benefit

Skills

Fast learner

Team player

Detailed Oriented

Punctual

Customer oriented service

Bilingual

Microsoft Office

Internet Researching

Work History

Account Manager February 2013 – July 2013

Host Gator

Opened new accounts and promoted new products

Maintained current websites using Mac computer software

Provided customer with opportunities to save money on their websites

Continually sought opportunities to improve quality of website and customer experience

Collections Agent December2012- December 2013

City of Houston Public Works & Engineering

Contact customers with delinquent accounts

Received payments for delinquent accounts

Searched for opportunities within my realm to help customers with delinquent accounts

Reestablished service for customers after payment arrangements were set in place

Coordinate and Set up work orders

Dispatched city water inspectors

Customer Service Representative/ SME November 2010- May 2011

Telepeformance

●Handled high volume of calls

●Trouble shoot devices proved Tier 1 Tech support

●Maintained customer accounts

●Guided employees in On the Job Training

Assistant Manager – June 2007 – October 2010

Superior Storage

●Ensured storage compliance in all international and domestic shipping guidelines

●Assemble and prepare documents for US Customs and Military bases

●Generated daily, weekly, monthly and quarterly reports

●Kept paperwork up to date on all company vehicles

●Ensured ground maintenance was up to par

●Guided employees in On the Job Training

●Assisted in Accounts Payable and kept records of all petty cash purchases

Customer Service Agent – February 2007 – June 2007

JVC for Manpower

●Provided Technical support to all customers

●Ordered parts for customers

●Answered questions for customers

Collections Agent – June 2006 –February y 2007

Penncro Associates

●Contacted customers with accounts over 120 days old

●Set up payment arrangements

●Maintained quotas while ensuring customer focus and satisfaction

Education

Collections and Negotiation Course (80 Hours)

University of Phoenix – (2013-2015)

-No degree earned yet

Certified Massage Therapist South Texas Vo-Tech 02/2009-02/2010

Course of study included, Medical terminology, Anatomy & Physiology 1&2 Pathology, Medical massage, Spa massage, and light touch on Reflexology.

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