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Customer Service Representative

Location:
Houston, TX
Posted:
July 29, 2015

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Resume:

BRANDY MORALES

**** ********** ******, *******, **. 77053

Cell: 832-***-****

acqz2x@r.postjobfree.com

SUMMARY

Highly dependable, hard-working, and dedicated individual. Compassionate Care Giver with years of experience in caring for patients. Team player in resolving patient issues and the company’s needs. Ability to cajole worried patients and at the same time collected blood samples important for screenings and tests.

SKILLS & ABILITIES

Venipuncture & Capillary Puncture

EKG monitoring

Quality Patient Care

Quality Assurance & Controls

Blood Specimen Storage

Patient Preliminary Assessments

Excellent Customer Service Skills

Skilled in Multi-tasking

PROFESSIONAL EXPERIENCE

PHLEBOTOMIST – INTERSHIP/MEDICAL ASSISTANT - POWER CENTER PHARMACY HOUSTON, TX. 2013

Knowledgeable in the use of standard phlebotomy

Experienced in used of equipment: tourniquets, vacationer tubes, sleeves; butterfly needles and syringes

Obtain blood samples for medical testing through venipuncture or capillary puncture

Followed safety procedures on daily phlebotomy function

Maintained and handled EKG testing and records

Maintained and stocked supplies

Performed clerical/receptionist duties to maintain day-to-day routine

CASHIER – LUBY’S CAFETERIA HOUSTON, TX. 2010 – 2013

Processed transactions quickly and efficiently

Adhered to security procedures

Excellent customer service; assisted in resolution of relevant issues

Maintained registers related to cash transactions; keep accurate records

CERTIFIED NURSING ASSISTANT ASHFORD GARDENS NURSING HOME - Houston, TX. 2006

Reported any health issues to the supervising nurse

Turned bed ridden residents to prevent bedsores

Maintained daily care to residents, such as feeding, observing, setting up food trays, bed baths, and serving nutritional supplements

Documented food/fluid intake

Maintained resident’s therapy schedule

CASHIER- BERNADES GIFT SHOP FOUR SEASONS HOTEL - Houston, TX. 2000 – 2001

Stocked shelves and marked prices on shelves and items

Received payment by cash, check, credit cards, vouchers, or automatic debits

Team player in yearly Inventory

Maintain clean and orderly checkout areas

Answer customers’ questions, and provide information based on Hotel’s procedures or policies

Resolved customer complaints

BRANDY MORALES page 2

CUSTOMER SERVICE REPRESENTATIVE Enron Field Seasonal - Houston, TX. 2000 2000

Ticket Handler

Usher

CASHIER CANDY HQ - Houston, TX. 1999 1999

Yearly Inventory

Maintain candy bin to full capacity

Maintain clean and orderly checkout areas

Compute daily transactions

Open and closing of the store

Responsible for accuracy of cash register

CUSTOMER SERVICE REPRESENTATIVE BEST FRIENDS INCORPORATED HOUSTON, TX. 1997 – 1999

Appointment scheduling

Filing

Money management in manager’s absence

Yearly Inventory

Telephone operator

Opening and closing of the facility

EDUCATION & CREDENTIALS

oCertificate in Phlebotomy, Avalon Medical Career Academy School, (Houston, TX) 02/2013 to 04/2013

oLicensed CNA, State of Texas, 2006 to February 2013 (In progress to re-instate)

oAvalon Medical Career Academy School, 02/2013 to 04/2013

oCertified Nursing Assistant (CAN) Certificate, Houston Community College, 10/2006 to 12/2006

oHigh School Diploma, Houston CAN Academy, 2001

References Upon Request



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